2.73
36% of reviewers would recommend to a friend
2.7 • 64 Reviews
Birchbox offers to send a box of 5 handpicked deluxe beauty product samples monthly to help subscribers develop an effortless, simple beauty routine.
2.73
36% of reviewers would recommend to a friend
Reviews mention
Birchbox, a subscription-based service, is appreciated for its exciting concept of sending monthly packages and introducing users to new products. However, dissatisfaction arises from small sample sizes, lack of personalization, and poor customer service, especially with issues regarding cancellation and refund. After a change in ownership, there were instances of unjustified charges and loss of customer loyalty points.
AI summary based on Thingtesting reviews
64 reviews and posts
3mo ago
Birchbox is a pretty neat prescription. I enjoyed everything that was in the box and when I wanted to cancel, it was easy to cancel my subscription. I highly recommend if you are a person who enjoys getting subscription boxes.
1mo ago
I ordered from birchbox recently and they sent me 3 items I didn't pick. They emailed me back and said it was my fault practically that it happened. They said some blah blah bull crap and didn't even offer me a discount or coupon or anything for their mistake. I'm so upset. I wouldn't recommend birchbox to anyone. Allure beauty box is where it's at because you know what you're getting before you buy and it's the same price. Please don't make a mistake and order from this company.. they will eventually screw you over somehow.
3y ago
When I first tried it, I received lots of great items. I’ve subscribed a few more times and very disappointed, because there are too many repeat items, poor quality items and tiny samples.
Feedback
Better and useful items, larger samples
2y ago
I got a few good things, but it is not curated for you in any way. That's a lie. There is absolutely no point in filling out the questions. I get the exact same samples my mom gets. I'm black with curly hair, she's white with blonde hair. Also, some of the samples I've received at least three times now. Hardly any makeup at all, the majority of the items are lotions. It's a waste of money.
Feedback
Actually tailor the boxes for the customer like you claim to.
I tried Birchbox when it first started. I didn't keep up with the subscription though as I found the samples to be mostly products I didn't find useful and I had had to keep recycling all of the boxes. I found myself bringing the items to work and sharing them with co-workers but that wasn't a good use of my money so I cancelled.
10mo ago
Loved the sampler
8mo ago
I never felt like they listened to the surveys. I’d always get products I said I never use and also there are better brands of this that send cute bags instead of wasteful boxes
Not worth it. You can get nicer samples for free with other purchases.
I was a Birchbox Men subscriber for a few years. I found a few good products through it and it was the source of most of my travel toiletries. But then my partner pointed out that (a) it's a lot of wasted packaging for stuff I don't really need and (b) I'm not traveling anymore. So I canceled my subscription and don't feel sed.
7mo ago
Really cool idea, and fun to receive recurring packages, but the actual items were unremarkable and never anything I was too excited about.
I tried this out several years ago when i was first getting into make up and skincare. I defiantly think back than it was worth the price. But my collection started growing i ended up cancelling it. I think if you Don't have a lot of products defiantly worth trying it out.
7mo ago
I used to LOVE Birchbox, loyal customer even gifted boxes to my nieces over the years. When they stopped sending boxes without any notification it was impossible to speak with anyone and I came to find out that they went out of business. During that time I signed up for IPSY and out of the blue I get an email saying my Birchbox would be shipping. Well, this has been months, like so many I lost track. I communicated by email to their customer service and I tried to cxl my account (again they stopped sending with zero communication) and they tell me I can’t because I signed up for an annual box! Yes, I did but Birchbox should have allowed their customers out of their contracts given what transpired. I was pretty annoyed and logged into my acct to make sure it doesn’t automatically renew. Honestly, their quality of their boxes is down too. I feel like I get minimal products from what I recall I got for years. Birchbox you did your customers dirty and I’d never recommend anyone to use you. I can’t wait till I stop getting the crap from them.
I was gifted a three-month Birchbox subscription from a friend for my birthday and was so pleasantly surprised and excited about it! The activation was easy to do online from the info that was provided. I'm unsure of my level of membership, but was expecting 5 products and had realistic expectations that they wouldn't be full-size. When the box arrived it was compact and super cute; the box (while branded with logo) is definitely reusable for various purposes, which is nice.
Feedback
Ultimately, Birchbox was not for me. The mini/small size of the products was underwhelming and uncompelling. The product assortment was not that original and most of the items I had owned, tried, or had various versions already. I think it's fair to share that I also likely consume and use more beauty and make-up products than the average person. I think Birchbox would be best suited to a tween, teenager, or young adult to start introducing them to products without the commitment.
I just wasn’t into it I don’t feel like it was a good deal and I don’t enjoy the travel sizes.
2y ago
Fine, have discovered some cool products
Feedback
Don't love the excessive packaging, wish there was an option for only cruelty-free products
Liked having an opportunity to test new products, but didn't like having a lot of the products i didn't like or need laying around my house.
Feedback
Opportunities to further curate your own box.
3y ago
I use to be really into trying new products. in 2020, I really simplified my skincare routine and wear minimal products now. However, I first started this to learn about new brands. What I struggled with is using all the samples in the box that lead to waste. Also, if I was given a lipstick or makeup that I don’t use - I felt cheated out of a sample. Maybe good for those still trying to figure out what they like.
Birchbox was one of the first, main stream subscription boxes and at first it was very exciting to open. The boxes are often beautiful and I've kept many of them for organization, but the contents were often boring and not something I was interested in. There was often one sample I really loved and the rest were passed along or tossed. There was an option to let them know things you didn't want, I requested no fragrances because I don't wear perfume, but in every single box I got a perfume sample.
Feedback
If you let your members state preferences, please actually listen. And better samples of cutting edge things would be great.
1y ago
I enjoy the novelty of subscription boxes. I think they make great gifts, and this one is especially good for girls and young women who are just dipping their toes into the makeup game. People who have more advanced or mature style I think won’t appreciate this one as much: I had this for a little over a year, and the colors/finishes/perfumes they pick are very neutral crowd pleasers, even in the curated boxes, so they get repetitive after a while. Although beauty samples are fun, they are annoying to store and pretty awful for the environment. I was also irritated whenever Birchbox included one of their in-house products as a sample, which was almost every box. Only one of those ever proved to be memorably useful. I did like the boxes themselves though: they were pretty, good for storage, and sturdier than you’d think. But like the samples inside them, they stacked up after a while.
I feel like the amount and quality of the items is not worth the price. I does not seem customized and unwanted samples were building up for me. It was initially fun to receive the box, but after a few years it was no longer an enjoyable experience.