Birchbox offers to send a box of 5 handpicked deluxe beauty product samples monthly to help subscribers develop an effortless, simple beauty routine.

Hayley Barna

Katia Beauchamp

Birchbox subscription service offers a unique way to discover new products, but has suffered some issues. Positive aspects include the fun of receiving monthly packages, discovering new products, and it being a good gift for younger audiences. However, customers have had issues with small sample sizes, lack of product personalisation, unauthorised charges, and wasteful packaging.

Birchbox

Beauty

Personal Care

Makeup

Bath & Body

I used this service for years beginning in 2014 and was happy for a long time, but now it’s ridiculous. They sold the company and all the money I have been paying for my subscription just disappears. As of Oct 25, 2023, I’ve been charged for September and October, and have gotten nothing but excuses on why they have my money but I have to products. When I inquire, I get a robot response refusing me a refund and saying my box(es) are “being prepared”. They refuse to let me end my subscription and won’t refund my money. Plus all the loyalty points I accumulated over the years disappeared with the sale of the company and my profile was deleted.
Absolute BS.
Steer clear, try some other service, there are lots.

Stay far away from Birchbox!   These thieves have gone back and reopened every account they have ever had.  I was charged $222 today for an account that was closed over a year ago!  No way to contact by phone, only 'chat'.  The representative said they changed hands last fall and were transferring accounts.  Oddly enough, after researching a bit, I found many other who had the same thing happen.  What kind of reputable company does this? 

I was a Birchbox Men subscriber for a few years. I found a few good products through it and it was the source of most of my travel toiletries. But then my partner pointed out that (a) it's a lot of wasted packaging for stuff I don't really need and (b) I'm not traveling anymore. So I canceled my subscription and don't feel sed. 

Not worth it. You can get nicer samples for free with other purchases. 

I tried this out several years ago when i was first getting into make up and skincare. I defiantly think back than it was worth the price. But my collection started growing i ended up cancelling it.  I think if you Don't have a lot of products defiantly worth trying it out. 

I tried Birchbox when it first started. I didn't keep up with the subscription though as I found the samples to be mostly products I didn't find useful and I had had to keep recycling all of the boxes. I found myself bringing the items to work and sharing them with co-workers but that wasn't a good use of my money so I cancelled. 

I never felt like they listened to the surveys. I’d always get products I said I never use and also there are better brands of this that send cute bags instead of wasteful boxes 

Really cool idea, and fun to receive recurring packages, but the actual items were unremarkable and never anything I was too excited about.

I used to LOVE Birchbox, loyal customer even gifted boxes to my nieces over the years. When they stopped sending boxes without any notification it was impossible to speak with anyone and I came to find out that they went out of business. During that time I signed up for IPSY and out of the blue I get an email saying my Birchbox would be shipping. Well, this has been months, like so many I lost track. I communicated by email to their customer service and I tried to cxl my account (again they stopped sending with zero communication) and they tell me I can’t because I signed up for an annual box! Yes, I did but Birchbox should have allowed their customers out of their contracts given what transpired. I was pretty annoyed and logged into my acct to make sure it doesn’t automatically renew. Honestly, their quality of their boxes is down too. I feel like I get minimal products from what I recall I got for years. Birchbox you did your customers dirty and I’d never recommend anyone to use you. I can’t wait till I stop getting the crap from them. 

Birchbox

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