Birchbox offers to send a box of 5 handpicked deluxe beauty product samples monthly to help subscribers develop an effortless, simple beauty routine.

Hayley Barna

Katia Beauchamp

Birchbox subscription service offers a unique way to discover new products, but has suffered some issues. Positive aspects include the fun of receiving monthly packages, discovering new products, and it being a good gift for younger audiences. However, customers have had issues with small sample sizes, lack of product personalisation, unauthorised charges, and wasteful packaging.

Birchbox

Beauty

Personal Care

Makeup

Bath & Body

I was a Birchbox Men subscriber for a few years. I found a few good products through it and it was the source of most of my travel toiletries. But then my partner pointed out that (a) it's a lot of wasted packaging for stuff I don't really need and (b) I'm not traveling anymore. So I canceled my subscription and don't feel sed. 

Not worth it. You can get nicer samples for free with other purchases. 

I tried this out several years ago when i was first getting into make up and skincare. I defiantly think back than it was worth the price. But my collection started growing i ended up cancelling it.  I think if you Don't have a lot of products defiantly worth trying it out. 

I tried Birchbox when it first started. I didn't keep up with the subscription though as I found the samples to be mostly products I didn't find useful and I had had to keep recycling all of the boxes. I found myself bringing the items to work and sharing them with co-workers but that wasn't a good use of my money so I cancelled. 

I never felt like they listened to the surveys. I’d always get products I said I never use and also there are better brands of this that send cute bags instead of wasteful boxes 

Really cool idea, and fun to receive recurring packages, but the actual items were unremarkable and never anything I was too excited about.

I used to LOVE Birchbox, loyal customer even gifted boxes to my nieces over the years. When they stopped sending boxes without any notification it was impossible to speak with anyone and I came to find out that they went out of business. During that time I signed up for IPSY and out of the blue I get an email saying my Birchbox would be shipping. Well, this has been months, like so many I lost track. I communicated by email to their customer service and I tried to cxl my account (again they stopped sending with zero communication) and they tell me I can’t because I signed up for an annual box! Yes, I did but Birchbox should have allowed their customers out of their contracts given what transpired. I was pretty annoyed and logged into my acct to make sure it doesn’t automatically renew. Honestly, their quality of their boxes is down too. I feel like I get minimal products from what I recall I got for years. Birchbox you did your customers dirty and I’d never recommend anyone to use you. I can’t wait till I stop getting the crap from them. 

Ultimately, Birchbox was not for me. The mini/small size of the products was underwhelming and uncompelling. The product assortment was not that original and most of the items I had owned, tried, or had various versions already. I think it's fair to share that I also likely consume and use more beauty and make-up products than the average person. I think Birchbox would be best suited to a tween, teenager, or young adult to start introducing them to products without the commitment. 

I was gifted a three-month Birchbox subscription from a friend for my birthday and was so pleasantly surprised and excited about it! The activation was easy to do online from the info that was provided. I'm unsure of my level of membership, but was expecting 5 products and had realistic expectations that they wouldn't be full-size. When the box arrived it was compact and super cute; the box (while branded with logo) is definitely reusable for various purposes, which is nice.

I just wasn’t into it I don’t feel like it was a good deal and I don’t enjoy the travel sizes.

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