Birchbox
2.6 • 68 Reviews
Birchbox offers to send a box of 5 handpicked deluxe beauty product samples monthly to help subscribers develop an effortless, simple beauty routine.
2.6
Birchbox earns mixed reviews: the brand delights with charming, reusable boxes and occasional standout discoveries, but suffers from poor personalization, repetitive tiny samples, and mounting waste. Reviews of Birchbox also cite frequent unwanted perfume, declining curation after its relaunch, and severe service lapses, making it better as a short-term novelty or gift than a long-term subscription.
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5d ago
Ordered two boxes - one in May 2026 and one in June 2026. May box arrived with a partially used perfume and an eye gel that expired in 2024. They selected products on their own accord and sent me a replacement box only to receive yet another expired product. Decided to try the June 2026 box (give them one last shot), and ended up receiving 3 incorrect products, as well as a product that expired 5 years ago (verified by the brand themselves)!!! I do NOT recommend this company at all!
10mo ago
I was a dedicated Birchbox girlie for YEARS even after it stopped being cool. I found the samples to be of a highish quality, good variety, and cute packaging. The samples were GREAT for travel and to send as cute little gifts to friends. But the company absolutely GHOSTED for MONTHS (it might have been years?) and when they re-emerged after a buy-out, offered absolutely no incentives to loyal customers who had been patiently waiting for their return. I expressed this concern (what, you can't give me 500 points or something?? Be for real), and stayed as a monthly subscriber to see if their comeback warranted forgiveness of their appalling customer service behavior. It wasn't! The products and packaging were subpar and it was obvious there was very little care in the customer anymore. Do not recommend anymore!
9mo ago
I got sick samples of samples is the word! One I have no use for. It actually goes with another lip product. But of course they give you one so you'll go back and buy the second part of it lol. One is a decent size. Two are so many they'll last a week. And the one with the picture the packet of Estee Lauder revitalizing serum one time use. OMFG and almost $30 28 with shipping definitely not worth it. I can compare it to the allure box I got I actually still have some of the items & I got it months ago. One of the products I use daily. And the other so small I had to take a picture and put it through Google to find out WTF it was used for! Tiny bottle just has a name and a cent. I put it on my hand it was oily so I thought probably for hair glad I looked it up because it's face oil which I could never use in my quiz oily skin really don't need face oil
4y ago
When I first tried it, I received lots of great items. I’ve subscribed a few more times and very disappointed, because there are too many repeat items, poor quality items and tiny samples.
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Better and useful items, larger samples
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What is Birchbox?
Birchbox offers to send a box of 5 handpicked deluxe beauty product samples monthly to help subscribers develop an effortless, simple beauty routine.
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New York, NY, US
Hayley Barna
Katia Beauchamp
