Warby Parker reviews and discussion

4.5

91% of reviewers would recommend to a friend

Reviews mention

  • Stylish, flattering frame designs
  • Seamless home try-on experience
  • Consistently excellent customer service
  • Durable, long-lasting eyewear
  • Scratch-prone lenses durability
  • Frames loosen and stretch
  • Limited inclusive fit options
  • Occasional heavy, nose-slipping fit

Warby Parker earns strong reviews for stylish, durable frames, an easy buying experience (notably the at-home and virtual try-ons), and consistently excellent in-store service and adjustments—so yes, the brand is good. Reviewers also flag weaknesses: lenses can scratch or smudge, frames may loosen or feel flimsy for heavy daily wear, fit can be tricky for low-bridge or small/wide faces, and home try-on availability can be limited.

AI summary based on Thingtesting reviews

1,751 reviews and posts

  • I am a Warby Parker fan for life. So much cheaper than anything at the eye doctor and I love trying on different glasses at home whenever I want. I also now have two pairs of sunglasses from them too, and they’re super high quality. The designs are simple but modern, which is my vibe.

  • I love the sunglasses they are the best you can purchase from different varieties and choose many colors. I want tell my friends about this brand.

    Friends with Warby Parker
  • Love the quality and affordability. The process was straightforward once I selected the style I wanted. The only thing I wished was that the in-store display and organization of the glasses were clearer and easier to navigate, so it was less overwhelming trying to find the right style/fit.

  • i think the warby parker experience depends on the location. i’m used to wearing acetate frames but was suggested wire frames. they ended up being a bit too heavy and gave me headaches. the thickness of my lens were also thicker than i expected, even with the highest option offered. i do have terrible eyesight so maybe warby is just not a good fit for me

  • Overall, a very positive experience and was one of the first brands to introduce me to direct to consumer products. Their glasses are solid quality and last! I've since found less expensive, just as good ways to get glasses. So now wish they were a little cheaper!

  • Great experiences ordering both online and going in store. Feels like a no frills attached, speedy way to shop for glasses. The only thing is, as with online shopping in general, I find it hard to actually understand what the glasses would look like online. But they have a lot of options which I love!

  • Just OK. I also got sucked into the Warby Parker hype early on, in around 2016. I loved the appeal of trying on glasses shipped directly to your door. It felt fun and commitment free! But as the years have passed I haven’t really returned to Warby Parker. I feel like their frames and other products are fine but there are much cheaper alternatives out there that I use. Plus, I’m more of a contacts wearer on a daily basis so I’m looking for a pair of glasses that I can use at night/occasionally and don’t need all the fluff Warby Parker tries to offer.

  • Love the theoretical styles and concept, but somehow the felt cheap or maybe just in my mind? The lenses are significantly more scratched than any other brand of glasses I have though.

  • I like their glasses but I find by the time I add all the lens features I need (blue light blocking, scratch resistance, progressive lens etc) they aren’t much of a savings from other places. However, I would go back to them for frames. I had a bad experience with the contact lenses which the optometrist said damaged my eyes because the lens material doesn’t breathe as much and while cheaper was relatively unhealthy. So, I recommend looking around and comparing.

  • Love the mission and their ability to make glasses affordable. The purchase process is very easy and turn around time not that bad.

    Feedback

    I find the actual quality of the lenses not as good as when I go to a specialist. As my eyesight gets worse, I need quality lenses.

  • I used Warby Parker to get my first pair of glasses and I love them so much!! I loved getting to try them for free and customer service was so helpful in helping me decide which pair was right. Once I got them they customized the fit to my face. I was able to get them covered by insurance so they were super affordable!

    Feedback

    N/A- I love everything!

  • Great glasses, doesn’t take VSP

    Feedback

    Take more insurance carriers

  • I've had glasses for most of my life and Warby Parker was the best experience choosing glasses ever. So many cool styles, everyone is very helpful and the way they give you options so you can make the right decision is awesome.

  • Warby Parker is the standard-bearer for a reason. They offer a great value, the designs are consistently nice, and the service is hard to beat. No, they aren't the best frames in the world, but for the price, you really can't do better. Plus, their stores are incredibly convenient. I can't count how many times they've repaired or adjusted a pair of glasses free of charge.

  • I have had my same pair of Warby Parkers for 4+ years now, including multiple lens replacements for a fraction of a price anytime my prescription changed (worsened :/). Super easy to try on and figure out what works, and despite looking for replacements I have not found a WP replacement. Definitely recommend checking replacement lens for your existing frames if you want to be consistent like me!

  • I don't think I have a complicated prescription but in 2019 Warby Parker consistently got it wrong multiple times and I had the wrong prescription for long enough (over 6 months of back and forth) that it caused long lasting eye problems. I've since heard other people getting their prescriptions wrong and I no longer trust them to do glasses since I value my vision too much. I'm really curious what the labs are doing. Before that I had been wearing Warby Parker from maybe 2011. Up until that they were really great and I would have recommended them highly--the home try on was revolutionary. The price was also good and the glasses were very stylish and high quality. Now I go to a local eye shop that does everything in house.

  • Affordable, stylish, and convenient. I remember the process before - going into a physical store, trying on expensive frames, then adding in my prescription and seeing the bill soar through the roof. Warby has streamlined all of that. I love the try at home option too so you understand how it fits your face.

  • I’ve been buying Warby Parker glasses/sunglasses for years now and they never miss. Always super high quality, surprisingly affordable at $95, and they hold up great. Definitely my go-to—never once regretted it!

  • As a contact lens wearer, I like to have a pair of glasses on backup. I ordered some from Warby Parker for a good price. I like the style and I didn't need anything too fancy as I don't wear glasses daily. Acceptable shipping.

  • Warby Parker offers a fantastic combination of stylish, high-quality eyewear at a reasonable price. Their innovative try-on process, wide frame selection, and commitment to social responsibility make them a top choice for anyone in need of new glasses. Whether you’re updating your prescription or just looking for a stylish new pair, Warby Parker provides a seamless, enjoyable shopping experience. If you're looking for glasses that are both fashionable and functional, Warby Parker is definitely worth checking out.