Warby Parker reviews and discussion

4.5

91% of reviewers would recommend to a friend

Reviews mention

  • Stylish, flattering frame designs
  • Seamless home try-on experience
  • Consistently excellent customer service
  • Durable, long-lasting eyewear
  • Scratch-prone lenses durability
  • Frames loosen and stretch
  • Limited inclusive fit options
  • Occasional heavy, nose-slipping fit

Warby Parker earns strong reviews for stylish, durable frames, an easy buying experience (notably the at-home and virtual try-ons), and consistently excellent in-store service and adjustments—so yes, the brand is good. Reviewers also flag weaknesses: lenses can scratch or smudge, frames may loosen or feel flimsy for heavy daily wear, fit can be tricky for low-bridge or small/wide faces, and home try-on availability can be limited.

AI summary based on Thingtesting reviews

1,751 reviews and posts

  • I have sunglasses from this brand, and they are very stylish. It has a round frame that fits my face shape well. I get a lot of compliments of these sunglass frames from people. It also comes in cute colors.

  • Warby Parker makes really cute glasses. I don't really think they're "affordable" like they market them to be. Also the type of person who wears their glasses is often kind of annoying lol. I would probably shop elsewhere.

  • we visited the local Austin store on Congress and we absolutely loved it. The service and the displays were amazing and we loved how knowledgeable the workers were. These glasses really are great quality and we love the look of them.

  • Warby Parker is definitely a game-changer for buying glasses. The try-at-home program is fantastic — I was able to pick out five frames to try on, all delivered to my door for free. It made the process of choosing the right style much easier and less stressful than trying to decide in-store. The quality of the glasses is great, and the lenses are clear, durable, and comfortable to wear. What I really appreciate is how stylish the frames are. They offer a wide variety of modern and classic designs, and there’s something for every face shape. Plus, the pricing is reasonable compared to other optical retailers, especially considering how high-quality the frames and lenses are. The only reason I’m not giving a full 5 stars is because the prescription was slightly off when I first received my glasses. The customer service team was quick to help and had the issue fixed, but it did take a bit longer than I expected. Still, the experience overall was positive. Great glasses, easy process, and a reasonable price — I’m definitely sticking with Warby Parker for my next pair.

  • I have a couple different pairs of sunglasses for everyday wear. The shape fits my face and offers a nice wide coverage, the plastic is extremely soft next to skin, and the arms have a great feel to their movement. Personally, I wish the tint was a bit darker, but I understand that not every pair of sunglasses needs to be blackout. Five star, highly recommended.

    Friends with Warby Parker
  • we walked into one of their stores while we were visiting Austin, Texas, and we fell in love with the range of glasses that they have. We also love the aesthetics of the store and the customer service inside the store.

  • I love my glasses frames from Warby Parker. They always get a ton of compliments!

  • I got a ton of ads showing how the pricing worked, but then when I went to order, it was totally different than advertised and not nearly as good a deal. Very disappointing and they continued to send me a lot of spam even after complaints. I've heard so many good things but it seems like a lot of other places do the same thing for much cheaper, maybe because they're not spending so much on misleading advertising.

  • I usually don’t like going to the optometrist in person to try on glasses, then wondering if I made the right choice. Warby Parker sends them straight to your door and you have time to wear them around and get a feel for what you like.

    Friends with Warby Parker
  • Warby Parker has a low bridge nose option for Asian faces and that fact alone seals the deal for me as a loyal customer. I love that you can try them on from the comfort of your home, and even test your vision on the app.

  • These glasses although a bit expensive are totally worth the money. I love how they match my face shape and they offer a variety of colors that I can pick from. Thank you for helping my every day routine go easier

  • The try at home is my favorite feature! I know most websites will offer the visual video try-on through the website, but I never feel like I can get a good or accurate idea of what they will really look like. I really value being able to try and feel the actual glasses before commiting.

  • I absolutely love my Warby Parker glasses. They are durable and high quality. I love how I can try them on at home and send them back if they don't look good on me. I ended up keeping the Naomi Sunglasses. Highly recommend!

  • I actually really like the quality of these glasses. They have so many cool innovative and very trendy designs!

  • Love the glasses and love you can have different styles shipped to try for free before purchasing. Very easy to use service and easy to find the perfect fit

  • I’ve been coming to Warby Parker for years — I’ve done eye exams, bought sunglasses for my brother (which they replaced for free after my dog chewed them up!), and recently got contacts here too. The contact lens training was surprisingly great — really patient and helpful. I have one pair of glasses myself. They’re not super fancy, but they’re comfortable, well-priced, and solid for everyday wear. My only gripe is that I wish they offered more narrow-width options — I have a small face and usually end up in the kids’ section. Also love that they donate a pair to someone in need for every pair you buy — it’s a small but meaningful reason to keep coming back.

  • Nice glasses at a decent price point! I really love the shape of my Warby Parker sunglasses and appreciate that the consistently offer fun frames at a price that doesn't break the bank. I wish they had more cute polarized options.

  • I like that this is an easy way to purchase glasses and that they have so many styles to choose from. They make ordering easy and all the glasses are comfortable and high quality and they make it easy to choose the right pair for you.

  • i like this brand a lot, it was very easy for me to get new glasses and the best part is they always have very cute styles on sale. it ships very fast too!

  • Can't go wrong with a pair from this now iconic brand. They hit the market with the first affordable yet stylish frames.