Warby Parker

Great customer service when you shop in store. Great return conditions. Trendy and fun colors and styles. Only hesitation is they do sometimes get loosened after some wear. Likely can bring them in to get tighted.

Every optometrist I go to hates on Warby Parker- but I think it's because of how they've revolutionized the eyewear industry, and how they're making it more affordable for all people at every income level. Yeah, I understand that the lenses and frames not be up to the standards of an optometrist- but when your vision continually changes, it's been nice to have an eyewear brand that is affordable enough to make switching prescriptions easy to do! Their designs are fantastic, the process is easy and fun and I've appreciated their in-person store experiences as it's sped up the decision making process.

The only thing I'd love to see (which they currently don't have) are clip-on sunglass lenses. They have a transitional lens option, but after trying it, it's just not the same- plus, it doesn't work while you're driving, which is when I need it the most.

I have purchased at least 5 pairs of eyeglasses and 3 pairs of sunglasses from Warby Parker over the years and I will continue to be a customer for years to come! They have a store here in Kansas City which makes it easy to shop their models in person or get a quick adjustment. But I also love their website and their home try-on program where you can order 5 different pairs to test out in your home. It makes it so much easier than buying a pair and having to return it if I don't like it. Shipping is also insanely fast from Warby Parker. Quality is great. They always are coming out with new styles too. Definitely a go-to brand for me!

I mentioned that they are always coming out with new styles, but I always want even more. Maybe that is just me being impatient! :)

I love that you can get multiple pairs sent to you to try them on. The look and feel is awesome.

Option for higher quality lenses. A trade in program to promote recycling.

They actually helped me find a pair of glasses that I like. The try at home option was a lifesaver. Also the information on glasses sizing was really helpful and will benefit me in the future even when I am not shopping through them. They were also about half the price of buying a basic pair through my eye doctor. Almost every pair of glasses I have bought in the past has not been a very good fit because no one has explained sizing to me.

It would be helpful to order more styles to try on at home. Some of the styles I wanted to try were not available.

I like that my sunglasses from Warby are affordable, look stylish, and don't have obvious branding / logos on the frames. I also love the in-store experience -- customer service has been really solid any time I've visited and the photo booth in the South Congress Austin location is so fun.

None

Really good looking glasses, great experience

Pricey

Great eyeglasses. Very durable

I finally decided to pull the plug and try Warby Parker after being dissatisfied with the limited frame options at my opticians and the exorbitant costs of these frames. I did the at home try on and found a few pairs I loved. I decided to order a frame with all the bells and whistles and am very happy! The only issue I had is that the colors do not show up well on the virtual app so I fell in love with the virtual color but the actual color was very different.

The try on glasses were very very scratched which made it very difficult to try on and see how you look. The virtual app also has a large color difference than the actual colors which is a little frustrating.

Convenient, affordable and stylish. I also love their website