My experience was at the Austin Studs location on South Congress. The site and online appointment scheduler were convenient and well-integrated with their email follow-up and calendar reminders. I selected my timeslot and was able to browse the earring selections online so I could be prepared for what to buy even before stepping into the store. The interior of the store is quite compact and minimal, but the aesthetic was definitely thoughtful and modern with neon and acrylic pieces throughout. My piercer was super kind and knowledgeable. I loved that I could tip them via their printed Venmo codes at the register and that they had some cross-sell products, like saline rinses to keep the new piercings healthy.
What could use improvement is taking into account the markups that are occurring cost-wise for clients. There are separate costs for each piercing, piercing earrings, more permanent earrings once the piercing heals, and then cleaning solutions. There's also a two-piercing limit per appointment that I wasn't aware of.