PANGAIA reviews and discussion

I cannot say anything about the product as that never arrived. Terrible customer service. They will string you along forever and their shipping information is not compliant with EU consumer laws. I reported them to the national consumer authority.

I have been ordering from Pangaia for several years. I have spent about $1000 dollars. Back in May I asked for a measurement of their men's 365 shorts. After numerous emails and meaningless apologies I still do not have the measurement that I requested. And it has been 45 DAYS!!!! Products are good but there is ZERO customer service. At Pangaia it simply does not exist. At this point I would think twice before ordering from this company. They apparently only care about sales. Nothing more. I would not buy from this company again.

UK203878 Hi, This is my order number. I’ve been trying to get a response for the past 3 days, but no one has replied after confirming that a refund would be issued to my bank account. I never received the package I ordered on the 26th of February. Pagania investigated and confirmed that the courier company could not locate the parcel. Pagania’s customer service, in the email chain, confirmed a replacement would be sent on the 7th of March. I waited for a week with no confirmation, and every time I followed up, I was only given the previous tracking number with no new update. After a month of waiting since my original order, I asked to cancel the order and issue a refund. You confirmed this in writing, but it has now been 4 days with no response, despite my repeated follow-ups. The stress you are causing me by making me chase this every day is unacceptable. I want someone to respond to my enquiry and issue the refund as soon as possible. This is my sixth time buying from Pagania – I love the quality of your products, but the customer service this time has been extremely disappointing.

I placed an order with this company 10 days ago, and they kept promising that it would ship “tomorrow,” yet it never did. Every time I followed up, I received the same excuse. After repeated delays and no shipment, I had to request a refund. This kind of dishonesty and lack of reliability is unacceptable. I do not recommend this company to anyone looking for a trustworthy and efficient service.

I have placed an order more than one month ago and did not receive it till now! i’ve also been sending emails and they are reply with the same repsonse everytime that they are contacing the shipping partner and it is on the way. also, after one month of waiting I asked to return my money back and they said it is not possible! this is so unacceptable

Absolutely appalling customer service. order 760926, I waited over a month for this to arrive. Something that I wanted to wear on holiday but wasn't able to. After waiting so long and poor communication from this company I no longer even want the item. I even paid for NEXT DAY DELIVERY. I ordered on the 21st of May. Received on 18th of June. They received the return on the 30th of June. And to this day I still have no received my refund. (1st of August) Every time I email regarding where my refund is, i get the old "we are treating this as a matter of urgency" and then no more response after. I honestly have not idea what urgency means to them, but I did not see any at any point of my purchase experience. This is without a doubt the most appalling customer service I have ever dealt with.

I have a pair of the women’s shorts in plum from one of the drops in summer 2020. I haven’t purchased anything from the brand since, but I still wear the shorts at least once a week. Side note- I was so bummed to see so many brands copy their designs (everyone from Aritizia to Zara)!

Really nice sweatsuits. Have had two for a few years and love them. Unfortunately the sweatpants have ended up with a small hole.

Great mission BUT - the products fade, the customer service is terrible, the quality control is waaaay sub-par.

The branding of pangaia is phenomenal. I love the concept and colors, but for me, it always comes down to the quality of the product. I have a pair of leggings and a zip sweatshirt and the quality feels low for both. I like the sustainability mission, but I would get way more uses out of their products if they were higher quality. To me, the most sustainable thing we can do is keep wearing our clothes again and again.

I got this as a gift for a friend and the website was easy to use and shipping was quick.

Comfy, cozy, colorful!

Love the colours and the material quality, super comfy WFH outfit.

Love my Pangaia hoodie - it’s now my go to, the everyday 365. It’s expensive but I try to justify it given the brands mission.

I am obsessed with my Pangaia sweater! I'm a big believer in buying sweats that make me feel put together and Pangaia certainly fits the bill. Love the range of colours and also their partnership with the SDG for the UN is truly a fit and a vibe!

Really comfortable clothing, and love love LOVE the ethics of the brand. Moreover, really love the collabs and colours they have. I've been using the same pair of white shorts for a while now, and its my absolute favourite at-home lounge ware. However, price is a bit steep for what you pay for.

Love the brand's purpose. Purchased the hoodie 2 years back but the material got worn out and less comfortable pretty early on. Maybe the newer models will be a bit longer-lasting.

Super comfy, stylish and big eco credentials. I get a lot of compliments for my tracksuit bottoms. However they seem to shed a lot of fluff which gets all over the house and is kinda annoying! I can live with it though!

Just okay, but all brand communication is about big wow around the product. So the expectations are high, an interesting material with an unusual texture, weave or simply pleasant to the touch is expected, the result is a product that seems to be made of normal cotton in the touch and appearance. So just ok.

Really awesome colours, you feel good about buying and wearing this product too. And super comfy!