7mo ago
If you want to return a product, forget about quick service and whether you will even get a refund. Number orders 808550 i 810179. This is the last time I ordered anything from this company. The previous item was better than what I received. The money you pay for products demands respect for the customer, which they don't have. The problem was with the return label not being generated and the returns page not working at all. They didn't respond to emails. Someone on the chat message told me to wait because they were looking into the matter. I waited a day, and no one responded. I can wait, but not when there's no contact at all and you have 250 pounds worth of products. My frustration came from the fact that absolutely no one responded with even a single sentence. If you want to order something and return it, I warn you to be careful. If a company is ecological and wants to avoid returns, they should change their regulations and inform their customers. Besides, I have a hoodie from their past years, and the material is much thicker and better than the one I received this time. I'll report them to my institution and bank to get my money back because they're completely ignoring me.
