FabFitFun reviews and discussion

2.7

33% of reviewers would recommend to a friend

Reviews mention

  • Full-size, discovery-focused assortment
  • Occasional standout, giftable curation
  • Durable, long-lasting accessories
  • Engaging customization for annuals
  • Declining product quality perception
  • Repetitive, skincare-heavy selections
  • Inconsistent shade and fit matching
  • Frequent customization stockouts

FabFitFun draws polarized reviews: enthusiasts praise the full‑size variety, occasional stand‑out boxes, and early customization for annual members, while many report declining product quality, repetitive skincare, and poor alignment to preferences. Reviews indicate the brand can deliver fun discoveries and durable keepers (blankets, bags), but frequent stockouts during customization, leftovers for seasonal members, damaged or duplicate items, and inconsistent customer service erode trust.

AI summary based on Thingtesting reviews

92 reviews and posts

  • Bad fit fun is a super fun experience. It’s amazing to inbox your monthly delivery. It’s always filled with amazing and useful products!

  • So fun to get... a couple of times. Then you end up with a bunch of marked up stuff you'll never use and can't seem to find anyone to regift to and realize you could have went to Nordstrom Rack with your $50 and got the same stuff. SLOW shipping to Canada, tons of upcharges and lots of fad items you'll never use. They do occasionally have new companies that are launching very good products, however if you do like the product its usually SOO expensive to rebuy (example, Algenist skin care)

    Feedback

    . Fun for a minute, but added charges to Canada not worth it at all.

  • I enjoyed my first box but cancelled after the second because I found the contents a bit meh. No doubt it’s excellent value for the quantity of products you get, but nothing in the box really excites me now.

    Feedback

    Return to premium and innovative brands.

  • Subscribed for years. Too many face mask. Otherwise fun while it lasted

  • It was fun for a good bit-then it literally kept repeating products. Then it got old and expensive

    Discount code
  • I had a subscription and really loved the variety of products, and that I could choose between some things. The boxes are expensive but for what you get, the price is really great. There were only a few things I received that I didn’t really like, but I just regifted those to someone who would appreciate them more.

  • As a longtime user of FFF (and previously PopSugar Must Have), I have to appreciate how FFF has kept up with an innovative customer experience that makes tiers feel special. As an annual member, you unlock different customizations and add ons early. From a product standpoint, it has become hit or miss for me and I spend more time picking to ensure value (both quality, uniqueness and financially) from the brands I'm adding.

    Feedback

    I would recommend making the dates and countdowns more straightforward. As a passive or inexperienced user, this can be overwhelming and confusing.

  • This quarterly subscription box is better than Ipsy's monthly offering. However, it doesn't contain many great products for me personally or items that suit my needs. The makeup shades they sent were not compatible with my skin tone at all. And the skincare/haircare products were not targeted for my concerns. The products seem too generic rather than customized. Cancelled after the first bag. Love the bag itself as it holds al lot of stuff and I use it on the regular. Great quality, has lasted for 4 years now and hopefully has a lot more life left in it

  • I really love the experience of getting your box, and the online community/TV/magazine they offer makes me feel like i'm apart of something. At the end of the day, the thing I really care about was the quality of items I was getting in the box, and there's nothing worse than feeling like you didn't LOVE everything they sent you. Overtime, I found I just had too much "stuff". Would consider subscribing again.

    Customer
  • A lot of Fun!! Have received some great products through the subscription

  • I have worked with multiple brands who have featured their products in FFF boxes. I am constantly and pleasantly surprised by how stocked these boxes are. However, the branding is not for me and it is certainly dated. Between the box designs and the fonts does not represent the products in the light that should be shown on them! I do appreciate how they give full products, and highlight every brand properly. Such an impressive concept.

    Feedback

    Branding, brand imagery, paid ads, could use an upgrade to properly reflect how cool this concept actually is.

    Received a free product from FabFitFun
  • I would sum this box up as TJ Maxx in a box. It used to be packed so beautifully and full of can't get them anywhere else exclusive products. Now FFF has turned into a disjointed, no clear themed, terrible customer service with little to no follow through box. For example, you think you get to pick items in your box. And you think you are indeed doing that. Then your box comes and it has nothing you picked or that was even offered in it. Annual members--meaning you shelled out $180 up front for 4 boxes-- are supposed to be able to choose items first, but halfway through their shady billing cycle for each season they add in a ton of new products to pick that are better than the first run. That makes being an annual member a disadvantage of sorts, if you follow. When it was FFF or PopSugar's Must Have Box, PopSugar's nbox won every time. With FFF, I have had nothing but trouble with billing, customer service, subscription issues, shipping issues, etc. The boxes that one has chic themes seasonally now look like a TJ Maxx clearance end cap with whatever they have laying around thrown in and the packaging that once seemed like a Christmas Present too pretty to unwrap has been reduced to a bunch of items you did not pick--even though you think you can pick items--thrown into a box, with a bunch of brown packing paper. I don't know what the brand's issue is or what direction they're trying to go, but they need to go back to basics. I have tried to cancel my subscription many times, I sometimes go back, but in the end, dealing with their customer service is not worth the hassle.

    Feedback

    cutomer service and brand's direction need an entire overhaul. WHAT ARE YOU DOING?

  • Really loved this in the beginning but there were a couple of times that I've gotten repeats of past products.

  • The FabFitFun box journey showed me that not all subscription boxes are a perfect fit. Mixed contents and unresponsive customer service dimmed the experience. In a nutshell, my FabFitFun reality was a reminder that authenticity matters, and not every box is a flawless escape. Here’s hoping this insight helps others navigate their self-care quests. 🛍️💔 #HonestFabFitFun

  • Fun to receive as a gift from my boyfriend! The products start out really amazing at first but then it gets repetitive and you end up with a bunch of stuff you don’t need. I would recommend as a short term gift, but not as a consistent purchase for yourself. One thing I disliked was that my boyfriend paid for a year long subscription, and if I didn’t proactively cancel my subscription when I knew the year was up, it would have automatically kept charging him for new boxes. I feel like it should have prompted me to update to my own billing info if I wanted to keep going, otherwise I could have taken advantage of the gift giver’s credit card staying on file!

  • I've been getting a fabfitfun box for 2 years now & I love that I get the opportunity to try new things that I wouldn't ordinarily purchase. I typically stick to the hair and beauty products, however I have gotten some great home items ad well. I've never received anything in poor condition & I've actually ended up purchasing more from some of the brands I've tried. I'm an annual member, so I can prepick my box before others and have access to sales first, but if you don't have an annual membership you are picking after others and do run the risk of the better items being sold out. I've even picked things so I can gift them to others.

  • I only ordered the starter box to start the subscription, which was I think $5.00 and then I would receive 1 box every month and my credit card would be billed $62. I saw the $62 charge on my credit card a month later, however I never received the starter box. I called the company to cancel the subscription and told them that I never received the starter box. They were very accommodating and sent out another starter box right away. They said I could start up the subscription again if I am happy with the box. I was not happy with the box….I did get a full size scrub for my hair (not even sure what that is) and a nice oil decanter and some sort of mini sized embroidery kit. Maybe if I liked the starter box I would have gotten another, but I could not use any of those. My girlfriend subscribed and received clothing, shampoos, conditioners and things like that, unfortunately I did not.