Fig.1
2 months ago
To touch on the positives, I love the packaging and how the outer container is reusable. This product looks so great just sitting on my counter, and the aesthetics make it very appealing. I also think it works well and the texture is very nice and creamy. I did, however, have some issues on the shipping/customer service-side of things--my initial package never arrived, but they did send me a replacement which I really appreciated, but shipping is so slow and it took so long to get the product. I also received an email prior to the arrival that it would include 4 samples of their level 2 product to start using after I finish this one, but I unfortunately did not receive those samples. It was such a small thing that I didn't want to bother having to email customer service again, but I appreciate when a brand sticks to the small details and it seems like some things are getting lost. Due to these small frustrations, I'm not sure if I would buy this product again but I did enjoy the product itself.