FabFitFun

2.9 81 Reviews

FabFitFun offers a subscription box that delivers full-size, premium products intended to promote happiness and well-being, delivered 4x per year.

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FabFitFun Reviews

FabFitFun reviews and discussion

2.85

34% of reviewers would recommend to a friend

Reviews mention

  • Impressive unboxing experience
  • Full-sized quality products
  • Introduction to new brands
  • Great value for price
  • Inadequate customization
  • Repetitive product selection
  • Billing issues
  • Poor customer service

FabFitFun offers an impressive unboxing experience and full-sized, quality products, introducing customers to new brands. However, the brand struggles with customization, often sending products unsuitable for customers' needs. There are also complaints about repetitive products, billing issues, and poor customer service.

AI summary based on Thingtesting reviews

81 reviews and posts

  • It's a scam! They promise items they do not ever have and won't allow you to return. I ordered promotion and confirmed i qualified but none of those items were sent. Just done plastic plates and candle holders from the 1950s. Just terrible products and services

  • Bad fit fun is a super fun experience. It’s amazing to inbox your monthly delivery. It’s always filled with amazing and useful products!

  • Horrible service. I clicked one of the social media ads but thought better of it and didn't actually finalize the order for the first box and cancelled the subscription. They still ended up charging me later, and sent a box full of cheap and useless crap. Spent a lot of time with CS that after extensive irritation offered a partial refund. Learned that they never cancelled anything and planned to keep charging me. This is a shameless scam. Avoid.

  • This company is a SCAM. I signed up as an annual member to be able to customize my box first, since they advertise "Early Access to Customize!" WHAT A JOKE!! I logged on to customize today, the first day of customizing for annual subscribers, and literally half the items for item #1 choice are already unavailable. What is the point of subscribing as an annual member to have "early access to customize" if they items I want aren't even available on the very first day of customization?! Because this company is a scam. Fabfitfun's customer service is unbelievable and unprofessional, but no big surprise there. I chatted with them asking for a refund because their annual subscription promises are incredibly misleading and they just cut me off and exited the chat without even resolving my issue.

  • Ladies, please stay away from this service. It sends you crud, literally crud that no one else buys and then gets sent to them. You fill out a profile but it doesn't matter as they don't go off that profile anyway. I received items for a very dark complexion and I am blonde with super light complexion so I literally can't use the items so I paid $75 for nothing. A water bottle, some travel bags things, 2 dollar store nail polishes and a bar of soap. It's ridiculous. AND they do not allow returns or offer you a return. They say you can pay for it to return it to them and they may credit your account after they receive it but it's on your own dime to return. Be aware, this isn't a great service. I truly believe they send you stuff that noone else buys at the stores. AND I have not ever delt with a store, online or in person that does not have a return policy. Crud products with an even cruddier no return policy. You can easily find products you like as trial sizes at Nordstrom, Sephora or Ulta and not have to waste your money on a bunch of other silly things you will not use. When calling Customer Service, they told me to regift the box for the holidays. I would never give anyone these products. Stay Away and save your money!

  • I use to LOVE FFF and was so excited to try again five years later however, I opened my package today and the eye cream was spattered everywhere (aka the cap wasn’t screwed on when they packaged it originally), so I had to toss it when I opened my box. Also, the face serum has a pump that doesn’t work and seems like it’s been used and it’s on its last leg- haven’t gotten to use it- another non useable item I paid for. I waited 2 ish weeks for my box and was super excited for this box just to find out my favorite products were non useable. Not cool. Not fab, non fun. Do better…

  • It’s never anything I like. I signed up b/c they advertise such cute things but a lot of them are add ons for extra money. So many things are sold out so there’s not a lot to choose from. I often end up with a bunch of skin care that I’ll never use. I think it’s a huge waste of money. It’s so disappointing. Also, just b/c something is valued at a higher price point doesn’t make it worth it. Often the quality of certain items is lacking. For the Fall 24 box I received a Radley London jewelry box valued at $98, it’s flimsy and a step up from cardboard. It feels like FFF is a scam. I canceled my subscription and still receive boxes so now I have to follow up with customer service. Subscribe with caution.

  • The FabFitFun Holiday 2023 box was a delightful surprise from start to finish. From the moment I opened the box, I was impressed by the overall presentation. The unboxing experience was nothing short of amazing. The box itself exuded quality and sophistication, and the design was truly a sight to behold. It's not just a box; it's a keepsake in its own right. What truly sets this holiday box apart is the inclusion of full-sized products. The value you get from these full-size items is nothing short of impressive. It's a treasure trove of beauty and lifestyle goodies that won't disappoint. One of the highlights for me in the FabFitFun Holiday 2023 box was the inclusion of Ana Luisa jewels. and the box introduced me to OUAI products, and it was a game-changer. FabFitFun Holiday 2023 box is a holiday treat that keeps on giving. From the stunning unboxing experience to the quality of the included products and the introduction to new brands like Ana Luisa and OUAI, it's a box that adds a touch of luxury and excitement to the holiday season. If you're looking for a fantastic way to discover new and full-sized products, this holiday box is an absolute must-try.

  • Cancelled my subscription on July 30. They reactivated it and billed me again. Cancelled again and disputed the charge through PayPal. Paypal denied my claim. FabFitFun admits they cancelled the shipment but refuse to refund my money. Trying to coerce me into dropping the dispute. Even lied and told me refund had been processed. DO NOT SIGN UP WITH THESE PEOPLE. THEY ARE COMMTTING INTERNET CRIMES!!

    Victim
  • I have been a loyal customer for YEARS but now I’m sadly considering canceling my subscription. I look forward to my quarterly boxes but for at least the past year they have become nothing but a disappointment. The boxes used to be huge and packed full of fun & interesting items, random decor or beach items that I’d never seen before and full size makeup items, travel mugs, curling irons and slippers…All sorts of super fun stuff that whatever I didn’t want I would give to my daughters for Christmas or birthdays. Over the past year the boxes are steadily & literally half the size with almost nothing in them except packing material. The box I just received had 4 small creams in it…hand cream, eye cream, face cream and hair cream. Nothing that stands out, no items of real interest and fun like a crossbody purse or hairbrush. It’s like this is what they had left over so they threw it in a box. It is NOT about the value of the items it is the thought of the items, like I said, the leftovers. It’s a shame, but it’s been coming for at LEAST a year. Time to cancel, just not what it used to be.

  • These boxes are so all over the place. Their customer service is really good though. But I don't want a place I have to call customer service. Also, if you get any other lifestyle box, I sure did get a lot of overlapping items so I quit one. This month though I didn't see anything I reallllllly wanted so I asked to swap for credit. Had a conversation. Sent me email about my experience. They failed to swap it for credit and I got a box in it with almost nothing I would choose for myself.

    Feedback

    FFF, don't choose the least impressive item from their entire selection. I don't care if my drink is still cold in 9 hours if it has dust from the air, a bug, a spider, a cat hair, pollen drifting off the trees. Swigs rep and your rep needed to have a longer talk about the impression it was going to leave.

  • I felt like I got scammed. Kate spade gift box contained plastic plates of hers and a bunch of random stuff not kate spade. I guess I should have known too good to be true :( Customer service was relatively good and got back to me quickly.

    Feedback

    Honesty

    Sale or special offer
  • I love, enjoy and appreciate every single purchase made from this company. I am so infatuated with it I tell EVERYONE about it within earshot! I have been a seasonal member, then becoming an annual member ,I just love ALLLLL of the products. There have been so many products over this last year! So many things I never would have thought to buy for myself considering I am a mom and the last thing we typically do, is something thoughtful for ourselves. I am ECSTATIC when my boxes come, whether it be from seasonal box, or the 100 or so "extras" I've bought through the "drop sales"... when I see the blue fabfitfun tape as I am pulling into my driveway makes me so excited I feel like I am going to explode! How many surprises do we REALLY get in life anyways?! I could not say ENOUGH wonderful things about this subscription! ❤️❤️❤️❤️

    Feedback

    The only improvement that I could think of; is the shipping updates.. I have ALWAYS received my products it is just hard to "track" your shipments.. which I guess is still ok with me considering a HUGE draw for me to this subscription is the "surprise" element of it all. The products, the timing of delivery... I have to reiterate, it HAS ALWAYS BEEN WORTH IT!

  • Subscribed for years. Too many face mask. Otherwise fun while it lasted

  • I have had a subscription with FabFitFun for four years now. The boxes used to be awesome really great products totally made the price worth it. They were great! BUT All my boxes from 2023 and this year are not up to par from previous years and I have disliked almost every box I’ve gotten. I have an annual member and can choose the majority of my box, but the options are lame and all are so similar like how many face washes and face lotions and face serums can one human need! Also don’t select the mystery item for any of your selections because they’ll send you something. You literally just got in your box last month. I’m honestly starting to get upset about it. They Used to have more variety in products they send but it for sure not a thing these days. Things that I don’t need. I’m totally canceling my membership due to the fact of a year and a half of disappointing boxes and options and after I just received my most recent box I was talking to four of my friends who live across the country with the same membership who also told me they’re having the same experience and feelings about the box as well and are also canceling theirs. It’s really a bummer because their boxes used to be awesome.

  • Why do u bait & switch? A year of FabFitFun and I got the WORST products. Nothing I wanted or cd use. When I complained because the last box had RICOLA COUGH DROPS my choice was a $25 credit to spend on more useless crap or get a surprise box. The surprise was that it was no surprise—a cheap blanket STOP CONNING PEOPLE!!

  • I had seen this subscription box advertised for years so I finally broke down and ordered one. Like others have said, maybe all the good stuff is gone by the time the options open for the monthly members (over the annual members), or maybe they have started taking shortcuts but the box I received had hardly anything in it and none of it added up to being anywhere near the price of the box. I was very disappointed but I will give it one more try before I cancel.

  • I received a few of these boxes as an Influencer & while the price is fairly reasonable for the number of products you'd get in each box, I felt overall it was a box full of things I didn't necessarily need or use. Some of the products were great, but the majority seemed a bit random. It also seemed like they tried to hook you in the subscription platform by making the first box really good & the boxes following were subpar. It could make for a fun gift, but I personally wouldn't buy in.

    Influencer for FabFitFun
  • Have always adored this brand! Incredible products - the value is most certainly there for the cost. The additional benefits are great too - being able to select a few products per box, having access to their "warehouse sales" of products, etc. Really awesome if you like exploring new products but hate shopping the digital (or IRL) aisles yourself. Highly recommend!