Chewy reviews and discussion

I like this brand because it makes getting pet supplies fast and easy. I don't use it too often, but they never disappoint me when I do use them. They offer a pretty large selection as well.

I use them to order my dog's food, toys, and sometimes other items. I find that their customer service is excellent! They also offer items at a great price point. I highly recommend it! Very convenient!

Chewy was a godsend for pet owners during the pandemic. It's a great, fair-priced competitor to Amazon and has excellent customer service.

It’s a little expensive. I like the variety of pet stuff though. My cat loved this toys and treats. Wouldn’t get this all the time, maybe just holidays

I cannot imagine an easier pet shopping experience than the one I have with Chewy. They have basically everything you could need for your pet, the option to have products on subscription, pet medications - the full gambit. They also have REALLY great gifts - I recently bought one of my girlfriends their "Pupflix and Chill" toy/treat set for her new puppy! And as most people know, they have pretty much the best customer support in the world. Love Chewy; thankful Chewy exists!

Whether it’s for a one time purchase or monthly delivery great customer service and company. I’ve had to return a food that my dog didn’t like and they told me to donate it instead of send it back. You can also get prescription foods

Fast delivery and deep discounts

I don’t own a dog but my parent’s use chewy and it is excellent. Plus, I love how much they care about your furry friend. I’ve seen so many beautiful posts about pet owners sharing a note and flowers that chewy sends when their pet passes. Love a brand like that!

I feel so net neutral about Chewy. Pros: they've got everything. the medication situation is great. Cons: they need to catch up with Amazon on shipping-- they say 1-3 days, in my experience they ship with FedEx and it's all over the place and not consistently on time or even close to when they initially tell you it will arrive. For meds, I'm a Chewy girl, but for some other essentials... unfortunately I feel like Amazon is more reliable.

I’ve had multiple issues surrounding shipping & don’t see myself ever buying from them again. Shipping delays (especially without any warning) are so unprofessional, but when it comes to getting an animals food delivered- it’s just unacceptable. Provide liberal quotes for shipping times & keep customers in the loop if there are delays!

The most incredible place to shop for your pet. Customer service is flawless. Literally the best prices around. Insanely fast shipping. Wide variety of products. They sent me a handwritten birthday card for my dog's upcoming birthday. Take all my money, Chewy!

my dogs, love their chewy box. Filled with great treats, toys and even medication’s when needed They also have a fabulous customer service and I’ve never had a problem with shipping.

Chewy has the best customer service and fast shipping!

Chewy has competitive deals against other companies. Their customer service is top tier I have never experienced anything like it. My dog's medicine is auto-shipped every month so I never have to worry about forgetting to order it.

Shipping is always 2+ weeks delayed

We get supplements for our dogs here, works really well!

If you’re a pet owner, run don’t walk to your computer to order your pets foods and other products from Chewy. I’ve been ordering from this company for a couple of years and love it. Products are shipped, arrive on time, reasonably priced and easy pessy.

I buy the majority of my cat's toys from here. The quality varies, but it seems like they'll have whatever you need for the most part.

Chewy makes it so easy for me to get pet supplies. I never have to worry about forgetting to restock rabbit litter or hay. It’s also clutch for when I have a foster animal coming in and need a few last minute items that my pet stores don’t have in stock. The variety of products for all different pets is really impressive— the one thing I found they were limited in was cute dog collars. As a foster dog mom, finding cute accessories for “unadoptable” dogs is a must. Chewy doesn’t have the best selection, but is really good about keeping specialty dog foods/snacks/toys/enrichment in stock for some of my shelter babies. The customer service is elite, and you’ve probably seen the viral videos of Chewy HR reaching out to those who’ve recently lost a pet with heartfelt, handwritten notes and gifts. My one gripe is that the mobile app kind of sucks— I find that it lags a lot and has messed up my delivery address more than once.

Chewy drives me absolutely bananas, but there's no one else like them! There aren't many other online retailers where you can order all your pet stuff in one place. That being said, I avoid ordering from them if I can. One issue is that the shipping can take a while (even though they advertise that it's fast), so if something is available on Amazon I would 100% rather order off there instead. The other thing that always bugs me is that the deals that they promote are so convoluted. They'll say "get a $X gift card when you spend $X", but it's really $X of eligible items, and it's not like it's just one or two brands that are excluded. You really have to hunt to find the items labeled with each promotion. You definitely can get deals, but it's just way more trouble than it's worth, and the way they phrase things always seems misleading. Their customer service also isn't greats