Chewy reviews and discussion

i like chewy. it's an amazon company. i don't like that to get free shipping, one must spend 49$. other than that, they're pretty good.

Chewy has a user-friendly website, excellent and timely shipping, and a wide selection of products for all kinds of animals.

The best thing to ever happen for a busy pet mom. Sometimes I can't physically haul dog and cat food and litter. Having all three come right to my door is a game changer.

I called the support line tonight about trying to get the Vetsulin shipment rushed. They gave me a song and dance as usual. First, they said that I don’t have a prescription on file. The email below shows I do have a prescription on file. Then they said the order is on hold until I can call my vet. Why do I need to call my vet when y’all have the prescription? Also, if I needed to call my vet, why didn’t someone call me to let me know? Instead, I have to find out last minute when my order was placed more than two weeks ago. After this conversation, I canceled my Vetsulin auto ship account. Trying to get the Vetsulin from Chewy is a royal pain in the ass. It’s not like I’m ordering a toy or a treat. My dog is diabetic and needs the Vetsulin. I get the feeling that his need for his medicine is the last thing that Chewy personnel care about. I’m going to find another place to get the Vetsulin. Hopefully, they will care more about the needs of the patients.

Chewy canceled my order just because they didn't like that I used the promotion code they sent me on email! I spent two days emailing them and finally bought the dog's food in another shop. I will never return to them, and will talk about these greedy people to all my friends. Choose another seller, these guys are just awful, don't trust them, your pets will never receive what they need. Customer service also didn't help. Just AWFUL.

I love love love chewy. Twice fedex has screwed up my delivery.. I called chewy and they were on it and fixed the problem. Ad by on it I mean I got an email back within an hour. Love this company

I like this brand because it makes getting pet supplies fast and easy. I don't use it too often, but they never disappoint me when I do use them. They offer a pretty large selection as well.

I use them to order my dog's food, toys, and sometimes other items. I find that their customer service is excellent! They also offer items at a great price point. I highly recommend it! Very convenient!

Chewy was a godsend for pet owners during the pandemic. It's a great, fair-priced competitor to Amazon and has excellent customer service.

I cannot imagine an easier pet shopping experience than the one I have with Chewy. They have basically everything you could need for your pet, the option to have products on subscription, pet medications - the full gambit. They also have REALLY great gifts - I recently bought one of my girlfriends their "Pupflix and Chill" toy/treat set for her new puppy! And as most people know, they have pretty much the best customer support in the world. Love Chewy; thankful Chewy exists!

Fast delivery and deep discounts

I don’t own a dog but my parent’s use chewy and it is excellent. Plus, I love how much they care about your furry friend. I’ve seen so many beautiful posts about pet owners sharing a note and flowers that chewy sends when their pet passes. Love a brand like that!

I feel so net neutral about Chewy. Pros: they've got everything. the medication situation is great. Cons: they need to catch up with Amazon on shipping-- they say 1-3 days, in my experience they ship with FedEx and it's all over the place and not consistently on time or even close to when they initially tell you it will arrive. For meds, I'm a Chewy girl, but for some other essentials... unfortunately I feel like Amazon is more reliable.

I’ve had multiple issues surrounding shipping & don’t see myself ever buying from them again. Shipping delays (especially without any warning) are so unprofessional, but when it comes to getting an animals food delivered- it’s just unacceptable. Provide liberal quotes for shipping times & keep customers in the loop if there are delays!

The most incredible place to shop for your pet. Customer service is flawless. Literally the best prices around. Insanely fast shipping. Wide variety of products. They sent me a handwritten birthday card for my dog's upcoming birthday. Take all my money, Chewy!

Whether it’s for a one time purchase or monthly delivery great customer service and company. I’ve had to return a food that my dog didn’t like and they told me to donate it instead of send it back. You can also get prescription foods

Shipping is always 2+ weeks delayed

We get supplements for our dogs here, works really well!

If you’re a pet owner, run don’t walk to your computer to order your pets foods and other products from Chewy. I’ve been ordering from this company for a couple of years and love it. Products are shipped, arrive on time, reasonably priced and easy pessy.

Love chewy. Great customer service. Great selection. They sent me flowers when my dog passed :(