Chewy reviews and discussion

Chewy is my go to for all things dogs. The shipping is incredibly fast which I’m so grateful as my dogs food gets real low. I love the auto ship discount and the ease of the website. They always have good recommendations and add one at a discount

I love chewy and we always order our dog food from chewy. They always have sales and promotions of all the same brands and they ship everything very fast. They also will return any dog food if it’s not right or they will tell you to donate it. Very good company and easy customer care.

I’ve always loved Chewy’s selection and prices, but what truly sets them apart is their customer service. Every time I’ve had an issue, they’ve gone above and beyond to make it right. I especially appreciate that they never ask you to return items that didn’t work for your pet — instead, they encourage you to donate or gift them. That kind of compassion and practicality is rare. Chewy has earned my loyalty.

I have just spoken to someone at your customer care line. The call lasted 3:36 minutes. I called as my package is late and still hasn’t arrived. I ordered in advance so that my cats would get their food. I now have no food and the lady I spoke to on the phone was so rude and accused me of shouting at her and fighting with her for 10 minutes. When I told her our call was just over three minutes she put the phone down on me. She was so ugly to me who is the paying customer. I will never order from Chewy again. Very said that your employees treat customers so badly. What happened to kind people??? So very sad for your company. Worst service ever

I don't know that it actually does anything or improves my hedgehog's life, but my hedgehog still eats the food I give her when this is sprinkled on it, only a pinch over several days worth of food, and she is generally a picky eater. It may do her well. She is almost five so she'll take all the vitamins she can get.

One of the most reliable pet store websites! I tend to buy my new puppy toys from Chewy, especially because their own store brand tend to last long but also be affordable. In addition, love the selection of other brands (Kong, Nylabone). But most invaluable is the online vet service!!! Great for those “my dog is acting strange… after eating X”

Really impressed with Chewy, they always have quick shipping and often have great deals or promos. I did try their membership service but was a little underwhelmed with it. Maybe it would make sense if you have a LOT of pets, but for my two dogs it didn't really save us much money. Pictured is the Frisco dog bed - this is probably the best thing I've gotten from Chewy for the price!

Great products for your furry friends. My dogs are so happy to see a chewy package! Great customer service too! I love spoiling my dogs and friends dogs with chewy products! Dog toys, treats, galore! My family loves them

Chewy’s product selection has been improving so much over the years. I was surprised to find that they carried New Zealand grade products which our local Pet Stores would never and have competitive prices. The shipping speed is mixed feeling but what makes up for it is their customer service and prices. Bought a few of our dogs favorite food puzzle toy from chewy and love it every single time!! I say customer service because I had a subscription item get sent to an older address because I forgot to update and upon contacting them they were quick to reship to the new address without hesitation and kind. Those things are what sometimes counts. It was not a cheap product either so I’m glad they have staff ready to help.

I’ve been using Chewy.com for years now. They sell great pet products, pet food and medicine. I’ve been lucky enough to have coupons to get even better deals with them. Their customer service is top notch and the products are always quality.

Chewy has been a great place to get dog food and pet items like toys and leashes and collars. A very good customer service support system. A little unfortunate with these New Zealand snacks that were sent to me and they kept on being several months past expire. And when a new replacement was given that was also expired. It happened multiple times. So just a little frustrating all the time and effort to explain the situation and get expired treats. Other than those New Zealand treats it has been good.

Could never rave enough about Chewy — their products and customer support are always top tier and we will shop with them as long as we have pets!

I only use chewy to buy my pet products & medications. They are the nicest most caring pet supply company ever! They have great Costner service and they truly care about every pet and pet parent. I can’t say enough great things about Chewy.

Best company ever hands down. Their customer service is beyond compare. I have randomly (for free!) been gifted two portraits of my animals from them. They truly care about your pets and at least one a season run a huge promotion for $30 back when you spend $100- no other pet supplier offers discounts that large!

Chewy is my preferred online retailer for all pet needs. I have never had any issues with an order or delivery. Occasionally an item we need is out of stock, but in general they have have an extensive range of products and brands. The product reviews on the site are solid. We've discovered new things we like through the site. They also frequently run very good discounts & promos. And of course, the cat loves to play in the box.

Chewy is an amazing company. Their customer serve is unmatchable. Products are great and the free two day shipping is also great. One time I wrote a review saying a pet carrier was good quality but kept collapsing on my dog and he didn’t like it. I didn’t try to return it bc it was still good quality but they actually saw my review, emailed me, and said they already refunded my money and are also happy to ship out a different one with free shipping! They also randomly sent me this painting of my dog!! Seriously what company cares so much?? Love chewy!!!

Anything for the money and not for the dog's well-being. I came to visit my parents in LA. I brought a couple days food with me thinking I can buy the same food in Los Angeles. I found the food on chewy and they required a vet note to buy hypoallergenic (hydrolyzed) dog food. Can you believe this? So I called my vet in France(who is American by the way) and she also wrote the prescription in English. They still denied me dog food for my very hypoallergenic dog. My dog has acid reflux he's been sick most of this trip. My vet in thinks they're running a racket to get seen by a vet in their Network in order to get a prescription for dog food??? If they sell the dog food sell the dog food don't keep it hostage when you offer it online and you offer it. This is awful and now I'm dealing with a dog that has severe acid reflux on vacation visiting my family in Los Angeles. WE HAVE A PRESCRIPTION that I had provided and was denied dog food. These people should be out of business. By the way my parents bought a lot of PRODUCT from them and they are done. Again I have a prescription in English from my vet and they refused it because they want to make more money off of us instead of just selling us dog food for my pet and minding their business. I'm so bummed out. What a complete disappointment.😒

My cat’s name is Link and a few months ago for national video game day, Chewy sent me a painting of my cat out of nowhere just because of his name! Their products and quick shipping is great also. I love their emphasis on pets being part of the family.

A Standout Raw Option Even My Picky Eater Approves After trying an embarrassing number of dog foods picky eater problems this is the one we always come back to. These raw cage free chicken patties are made with 95 percent chicken organs and bone plus organic fruits and vegetables with no peas lentils or potatoes. They are fortified with taurine probiotics antioxidants and essential vitamins and minerals so I know my dogs are getting a complete balanced meal. We lovingly refer to them as hockey pucks sorry Stella and Chewy but even my extremely selective dog devours them. The only downside Both dogs like to grab a patty and retreat to their own corner of the couch to dine in peace usually leaving a crumb trail of enthusiasm behind. A small price to pay for bowls that are consistently licked clean.

I love chewy! Since adopting our 2 kittens from a shelter, it has been super convenient to have the items delivered to my door. Especially when I have 4 little kids at home as well. Shopping at the store with little ones and carrying heavy loads of litter or trying to find the best kitten/cat food can be a challenge. Here, I do it at the convenience of my fingertips whenever I am available. Subscribing allows me to find items I need, always know the price ahead and comes every month or two as needed. The best part is the delivery happens within 3 days without any major delays. Trustworthy, affordable, and best customer service! I highly recommend it!