Chewy

4.6 98 Reviews

Chewy offers a range of pet food, treats, and supplies delivered to your door.

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Chewy Reviews

Chewy reviews and discussion

4.64

93% of reviewers would recommend to a friend

Reviews mention

  • Outstanding customer service experience
  • Extensive range of pet products
  • Fast and reliable shipping
  • Competitive and affordable pricing
  • Occasional order cancellation issues
  • High minimum for free shipping
  • Somewhat expensive product pricing
  • Inconsistent prescription handling experience

Is Chewy good? Based on the reviews, Chewy is highly regarded for its exceptional customer service and wide range of pet products. Many users appreciate the brand's fast shipping and competitive prices. However, some customers have experienced issues with order cancellations and expensive shipping requirements. Overall, Chewy is a reliable choice for pet owners seeking convenience and care.

AI summary based on Thingtesting reviews

98 reviews and posts

  • Could never rave enough about Chewy — their products and customer support are always top tier and we will shop with them as long as we have pets!

  • I only use chewy to buy my pet products & medications. They are the nicest most caring pet supply company ever! They have great Costner service and they truly care about every pet and pet parent. I can’t say enough great things about Chewy.

    I buy them myself.
  • Anything for the money and not for the dog's well-being. I came to visit my parents in LA. I brought a couple days food with me thinking I can buy the same food in Los Angeles. I found the food on chewy and they required a vet note to buy hypoallergenic (hydrolyzed) dog food. Can you believe this? So I called my vet in France(who is American by the way) and she also wrote the prescription in English. They still denied me dog food for my very hypoallergenic dog. My dog has acid reflux he's been sick most of this trip. My vet in thinks they're running a racket to get seen by a vet in their Network in order to get a prescription for dog food??? If they sell the dog food sell the dog food don't keep it hostage when you offer it online and you offer it. This is awful and now I'm dealing with a dog that has severe acid reflux on vacation visiting my family in Los Angeles. WE HAVE A PRESCRIPTION that I had provided and was denied dog food. These people should be out of business. By the way my parents bought a lot of PRODUCT from them and they are done. Again I have a prescription in English from my vet and they refused it because they want to make more money off of us instead of just selling us dog food for my pet and minding their business. I'm so bummed out. What a complete disappointment.😒

  • It’s a little expensive. I like the variety of pet stuff though. My cat loved this toys and treats. Wouldn’t get this all the time, maybe just holidays

  • my dogs, love their chewy box. Filled with great treats, toys and even medication’s when needed They also have a fabulous customer service and I’ve never had a problem with shipping.

  • Chewy is an absolute lifesaver! Their selection of pet products is unbeatable, and their prices are always competitive. Whether I’m shopping for food, toys, or essentials, I can count on Chewy to have exactly what I need. The customer service is phenomenal—friendly, responsive, and always ready to help. Shipping is super fast, and I love the convenience of their Autoship feature for regular deliveries. My pets are happy, and so am I! If you’re a pet parent looking for a reliable, affordable, and caring company, Chewy is the way to go. Highly recommend!

  • Absolutely LOVE chewy. Their customer service and range of script products (along w price) can not be beat. Loyal customer for years!

  • This food has been great for my dog! He has a sensitive stomach, and this is one of the only brands that doesn’t upset him. His coat looks shinier, and he has way more energy now. He also really likes the taste, which is a big plus! It’s been a game-changer for his health, and I’m so glad we found it.

  • Chewy is a great service. Almost anything you need for your pets can be delivered in just a couple of days, even prescription meds. They are a bit pricy so lookout for coupons

    Firsttime shop promo
  • Best company ever hands down. Their customer service is beyond compare. I have randomly (for free!) been gifted two portraits of my animals from them. They truly care about your pets and at least one a season run a huge promotion for $30 back when you spend $100- no other pet supplier offers discounts that large!

  • Chewy is an amazing company. Their customer serve is unmatchable. Products are great and the free two day shipping is also great. One time I wrote a review saying a pet carrier was good quality but kept collapsing on my dog and he didn’t like it. I didn’t try to return it bc it was still good quality but they actually saw my review, emailed me, and said they already refunded my money and are also happy to ship out a different one with free shipping! They also randomly sent me this painting of my dog!! Seriously what company cares so much?? Love chewy!!!

  • My cat’s name is Link and a few months ago for national video game day, Chewy sent me a painting of my cat out of nowhere just because of his name! Their products and quick shipping is great also. I love their emphasis on pets being part of the family.

  • Chewy has competitive deals against other companies. Their customer service is top tier I have never experienced anything like it. My dog's medicine is auto-shipped every month so I never have to worry about forgetting to order it.

  • Love chewy. Great customer service. Great selection. They sent me flowers when my dog passed :(

  • Love Chewy! I order my dog food from this company and it really saves me! They always have great discounts which save me a ton of money. I used to get dog food from the grocery store but it was always so expensive and they never had the really big bags. So this company has been incredibly helpful!

  • Chewy has hands-down the BEST customer service. When I first got my puppy I had a bunch of questions and live-chatted them and not only were they so helpful, the following week I received a hand-written note welcoming Roo home with a Chewy ball. Their customer service is so easy to get in touch with, their products are great, and the pricing and deals are always great as well. Love their toy selection and the fact that I can easily order my dog's prescriptions on here!

  • Great website and customer support. I just find Petco cheaper often and with better loyalty rewards

  • Chewy honestly has just as fast shipping as Amazon does without having to pay for a membership! It also mostly has lower prices then most pet stores and they added a new chat to vet feature that’s free for members (which cost nothing but to sign up) and we all know how much we hate to go to the vet, spend a $100 for just one health question!!