Soft Services reviews and discussion

4.5

89% of reviewers would recommend to a friend

Reviews mention

  • Highly effective buffing bar exfoliant
  • Noticeable kp-smoothing skin results
  • Refined, refillable packaging design
  • Fragrance-free, sensitive-skin formulas
  • Polarizing hand-cream scent profile
  • Occasional sticky product residue
  • Inconsistent hydration from lotions
  • Reported mold-related product recall

Soft Services earns strong reviews for delivering visible results—its Buffing Bar, Carea Cream, and Clearing Mist consistently smooth KP, soften texture, and calm irritation—while sleek, sustainable packaging delights. Reviews also flag drawbacks: Theraplush’s polarizing scent and occasional stickiness, reports of stale/odd smells and a past mold-related recall, plus mixed feedback on Speed Soak and Smoothing Solution (residue, tackiness).

AI summary based on Thingtesting reviews

129 reviews and posts

  • I really liked the speed soak which is perfect for those hot days where you still need moisture but don't want a heavy cream product. I am excited to try some of their other items. I would recommend.

  • I have KP on my arms and behind my legs. It can be annoying, and nothing seemed to work. These lotions really do the job somehow. I dry brush like normal and apply it and my skin looks radiant and glowing, and smooth.

  • Amazing for those of us who have sensitive skin or allergies and need fragrance free body products. I also prefer a chemical exfoliant to a physical one and this company makes a good one.

  • Love Theraplush HOLD. It has definitely helped my cuticles. I think for the price, the refill should have more but I've already repurchased! can't be without it!

  • One of the best hand creams, hands down. And it looks nice on my nightstand and is refillable. I really want to try the buffing bar. I like their innovative formulas and that they offer products that fill gaps in the market.

  • The hand cream makes the best birthday gift! My friends have been thrilled and can't stop raving about how much they love it. It's so pretty on the nightstand and also very effective. I just bought one for myself!

  • Love the body wash, the formula and packaging are divine for my sensitive skin. I tried the speed soak lotion and it was just not for me. Left my skin sticky and did not feel super hydrating.

  • I’ve got the clearing mist (works wonders for breakouts on body), theraplush care for hands (love my nightly ritual!) and just received software update serum. Super excited to try more of their products! 10/10 so far.

  • I've only tried the Carea Cream and the Speed Soak, but both are effective products and only get better with more use over time. The skincare inside is effective, and each packaging element is well-made and sturdy. They also look great sitting out on your counter or vanity. The products are also all fragrance-free. Love the sustainability aspect - the packaging of the products itself is made with sustainability in mind, and the shipping packaging is thoughtfully created with recyclability and a fantastic unboxing experience. Even though the products are geared towards skin issues like textured skin, KP, and eczema, the high quality and beautiful aesthetic make them great for gifting. Although the price is not cheap, Soft Services offers a luxury product that is also high performing. Their website is so fun to navigate, clean yet incredibly informative, and downright beautiful. They really have thought of everything that a user might want to know about the product - even including a feature that displays the actual size of products. Honestly, this entire brand is made with such careful thought and embodies one of my favorite principles of design, which is crafting for delight. To top it all off, the customer service is amazing. I've been watching them since they launched, and it's cool to see how they've evolved and expanded their product line and company while still staying true to the original brand vision and mission. I cannot speak highly enough about this brand and would recommend it to everyone - textured/irritated skin or otherwise.

  • received the smoothing set as a gift and noticed improvements to my keratosis pilaris within days. almost scentless (the smoothing solution has a subtle chemical smell but doesn't stay on you) which i appreciate. great packaging and design.

    Feedback

    i am going to buy the smoothing set on a regular basis for the rest of my life.

  • Got the Carea Cream and the Buffing Bar - both fantastic, but was especially into the cream. Super lightweight, absorbed into skin quickly. I normally hate putting on lotion, but this made it easy! The bar's great as well, I don't have KP or anything so it didn't make a HUGE difference, but my skin was definitely smoother after using both products in conjunction!

  • First impression, the packaging is great and I’m a sucker for cool design. The smell from the active ingredients in the products comes across strong but I can learn to live with it if the products deliver on what they promise. Stay tuned for updates. Update: I would not buy again. It wasn’t a good fit or easy for me to use in my daily routine.

  • I have been using their products for almost two months and I noticed improvements in my skin. I have always have had acne-prone skin on my face and body but I never found products that were targeted towards the body, only the face. I discovered them through Instagram and truly resonated with the brand's mission. The bar is my favorite and I am about to repurchase it as well as try their new mist and clearing clay. The bottom line is they work and I think their pricing is great.

  • If there is one brand I had to choose to marry in 2021, this would be it. I mean...everything from the branding to the packaging to the product ACTUALLY doing what it promises (!!!) has me committed. I ordered the full set (their first 3 products: buffing bar, smoothing solution, and carea cream) and I couldn't stop touching my legs for the first 24 hours after because they were actually that soft. (Maybe that's TMI but we're here to be honest, so I'm being honest.) After years of shaving and waxing and just getting older, I thought my legs were a lost cause. Well, they're not anymore. Truly, I can't say enough great things about this brand. The buffing bar feels so great and works, the smoothing gel really does its thing, and then the magical carea cream is the cherry on top. I also really can't say enough about how much I love the branding/packaging. It's not distracting, but it's just got enough quirkiness to it, and you can tell there was a lot of thought put into every detail. Massive fan of this product and even though it's a bit spenny, totally worth it. Customer service is great too and as an early customer, they proactively reached out a few times to check in which was hugely appreciated and thoughtful.

    Feedback

    Honestly nothing I'd improve. @ Soft Services, do you need an ambassador/professional fan girl? I will accept payment in products 🙏

  • I have used both the exfoliating bar and the retinol hand cream (they have specific names but🤷‍♀️) both are lovely and work amazingly well. The bar leaves my skin so soft. Make sure to only use a few times a week though our you’ll lose your epidermis! The cream is a work of art but the packaging and the texture. This is something that you won’t necessarily notice immediate results, but it’s a pleasure to use.

  • The Buffing Bar (I went with the fragrance-free version) is definitely a unique experience! When you first use it, you have to rub off the outer layer before you start feeling the exfoliating crystals. The texture can be surprising at first as it feels a lot more intense compare to a typical body scrub or polish, so it might take some getting used to. That said, I think it's actually working, especially on smoothing my bumpy skin. I can still see some KP, but it seems like it's improving gradually. I have trouble staying consistent with some bodycare routines, so I am sure if I keep up with a more consistent routine (like 2-3 times a week), it'll improve a lot more. For the Clearing Mist, I also don't use it as consistently as I would like to, but it is a lifesaver when I get heat rash. Just a couple of spritzes a few times a day, and it's pretty soothing! It has a light herbal scent, so it isn't too strong, artificial, or medicinal. The packaging is the highlight for both of these products! The Buffing Bars comes wrapped in plastic-free paper and box (just toss in the recycling bin!). I love that the Clearing Mist is also available in refills sans the mister (and you save $1 when you purchase!) - recycle the empty bottle, save the misting device, and then just reuse it when your new refill has arrived! Overall? Loving these two products so far!

  • I have really bad KP on my arms, and I’ve tried everything under the sun, but this buffing bar (and the carea cream, but I suspect mostly the buffing bar) has made the most noticeable difference in the least amount of time of any product I’ve tried. After using it 2-3x per week for the last two weeks or so, I have fewer bumps on my arms and my legs have never felt softer. The carea cream is nice too; it has a very thin texture, but a little goes a long way. It leaves my skin feeling moisturized without overdoing it.

  • I tried the Speed Soak gel moisturizer. This truly is a lotion for people who dislike putting on lotion as far as application goes, as it absorbs super quickly and doesn't leave a scent afterwards. However, I found that it left a cooling effect on the skin and made the skin feel what I can only describe as like I put on a water-based face primer all over my body? Tacky, but not outright sticky. It was bearable, but didn't leave my skin feeling super hydrated. I can see myself using the rest as a lotion if I'm putting on clothes immediately after, but not as something I can put on before bed to feel cozy and moisturized. I'd still consider this a lotion for lotion haters, but for people that only hate the task of applying lotion, that can deal with the feeling on something sitting on their skin. Will not repurchase.

  • I ordered the Buffing Bar, Carea Cream, Speed Soak, and Soothing Solution. I've been consistently using the Buffing Bar on my upper arms and legs and my skin looks better than it has in years. I really like the Speed Soak because I don't love the feel of lotion and I like that it's gel-like and absorbs quickly. I enjoy using the Carea Cream before bed, not too thick or thin. I haven't been consistently using the Soothing Solution, but am trying to use it more so I can gauge if it works for me. It feels a little sticky after applying, but honestly I've never really loved the smell and feel of a "stronger" product like this (10% AHA). Overall, I think these are some of the best skincare products available right now. I love that they're all fragrance-free. I want to try some of the new products that just launched!

  • Big fan so far. I've been using the buffing bar, the chemical exfoliant, and the gel body moisturizer. Regular use of chemical exfoliant on my legs has been the only thing that helped me get back to smooth legs, and the gel body moisturizer saved me this summer amid insane humidity.