3.86
68% of reviewers would recommend to a friend
3.9 • 139 Reviews
Public Goods sells affordable personal, home, and pet care products made from sustainable materials and healthy ingredients.
3.86
68% of reviewers would recommend to a friend
Reviews mention
Public Goods offers eco-friendly and effective products, often praised for their minimalist, aesthetically pleasing packaging and superior quality. Despite the brand's strengths, there are noted drawbacks such as higher prices with added membership costs and dissatisfaction over the membership-only business model. Some customers also reported issues with near-expiry or past-expiry food items, and occasional packaging malfunctions.
AI summary based on Thingtesting reviews
139 reviews and posts
18d ago
I love the Public Goods Ramen! It’s the best noodles I’ve ever eaten. Each pack comes with a sauce packet, which makes meals fast, convenient and tasty. The noodles cook in 4 minutes and I add veggies and protein. So delicious!
5mo ago
We are extremely pleased with our first order. The large wood cutting board is high quality, easy to clean and beautiful to look at. I have placed our second order. Looking forward to receiving those items and seeing if the quality is there as well.
3mo ago
Public Goods offers exceptional products that are both eco-friendly and effective. Their minimalist packaging is aesthetically pleasing, and the quality of their goods, from household items to personal care products, is top-notch. Highly recommend for anyone looking to make sustainable choices without compromising on quality!
6mo ago
I like the principle behind the brand and it's product range — simple, minimalist basics with a nod to design. On functionality and/or practicality - the products are inconsistent in terms of packaging (plastic) and refills could be a bit more elegantly packaged. Non-toxic, which is a nice to see! Standouts include: travel cosmetic kit (shampoo/conditioner et al), dental floss | on foods - split pea soup, vegetable chips and pasta. Bought the strawberry lemonade mix as a gift for a friend and heard no complaints. That being said, the brand definitely isn't easily accessible and committing to a membership may feel like a drawback.
2mo ago
This is a fraudulent company. I made a purchase in 2020 and four years later they charged me an 80$ ‘membership fee’ completely out of the blue. I wish I never gave them my credit card because they are a scam.
2mo ago
The first time I ordered the product, I was very disappointed, to say the least. The solution refills were only filled halfway in the bottle. They also sent out the wrong bottle, and I only kept one product. It took them ages to process the refund, and I had to email them to follow up. They eventually returned the money, but two months later, I noticed a charge from them for the same amount as the refund. I would stay away from this company. They are no good, and the product we kept and used was not satisfactory either!!!
3mo ago
I was a Kickstarter backer, so I have a lifetime membership. Their customer service has been great! Shipping has generally been quick for me. There is clearly great care placed in packaging everything, but if something arrives broken, they are quick to replace or refund them. Most of the products I've tried have been great, especially the personal care items. The essential oils are priced well, and the food items have been good too. On the other hand, sometimes products disappear without warning, which is sometimes disappointing. Also, the deodorant recipe has changed many times, though, so I've resorted to making my own. Overall, I'm happy with the products and service and will continue being a regular customer.
5mo ago
The corn flakes and honey puffed spelt cereals are crunchy, light and delicious. We could not find such yummy cereal with such clean ingredients anywhere else online or in our local stores. The Wildflower and Linden flower honeys are the real deal. Delicious, deep, floral honey flavors. We can feel in the back of our throats that these are truly minimally processed honeys when we eat them. The olive oil is a great price and also tastes very pure and delicious. It’s comparable to more expensive olive oils we buy from other brands. We also love the fluffy organic towels. They are more luxurious and feel better on the skin than many other organic towel materials we’ve tried from other companies.
5mo ago
I've been switching out all of my self-care and home products with products from Public Goods. I am obsessed with their shampoo, conditioner, body wash, and hand soap. The scent is incredible and I'm hoping they release an essential oil blend and/or personal fragrance with that scent! I've just recently started using some of their other skincare products and been very pleased so far. All of their products are clean, natural, vegan, and [most importantly to me] cruelty-free. I really appreciate their mission of focusing on the quality of the product, rather than the branding and marketing. But, as a consumer who is VERY easily swayed by creative marketing, I love the stripped-down look of their branding. The products have a very high-end, luxury aesthetic without breaking the bank and they look great out on the counter and in the shower. I've found everything to be reasonably priced, especially compared with other brands selling similar or subpar products. The customer service, on the rare occasion I needed assistance, has been super quick to respond, friendly, and accommodating.
5mo ago
The shampoo & conditioner is what initially sold me on this brand. They both smell great and make my hair feel wonderful. My daughters are converts too. Since then, I've tried their Ramen, which is chemical-free and delicious; this is a staple in my home now. I also like the hand soap and have tried many other products including the salsa -- yum! Look for sales and if anything arrives broken or damaged, the customer service rocks! Five stars!
5mo ago
I always find their products to be superior and at a good price point. Their customer service is always top notch with quick responses and wonderful resolutions. Love this company!!!
5mo ago
Great products and great customer support!
6mo ago
Compliments to the team at Public Goods. I recently ordered a product on line that I very much enjoy not only because of the care that goes into the creating of the product with healthy ingredients but also the care that goes into creating the container which is made with sustainable materials. Unfortunately, the container did not remain in tact during shipping. No worries though, the team at Public Goods graciously and immediately sent a replacement that did arrive fully in tact. Thank you.
6mo ago
I've been a member of Public Goods since their Kickstarter campaign and have been an active user of their products (primarily personal care and home goods). I very much appreciate their commitment to non-toxic products and customer service. If given the choice, I would choose Public Goods over many other online retail services simply due to their high quality products and superb customer care. I haven't bought many of their food items or pantry staples, but the ones I have purchased have been good. Taking off one star because the app has been a little buggy for me (and very sensitive to touch scrolling) - it often adds things to carts that I didn't want to click on. I generally prefer ordering through their website, which is easily navigable. Additionally, some of their items are much pricier than that of competitors in the market and it's really hard to tell why - e.g. the micellar water. Outside of that, I am an avid user of PG and often gift their items to friends and family (helps that the products look good, too!).
6mo ago
I like their paper products, and their re-fillables for soaps and cleaners are great for reducing the number of bottles I use! Their dish soap and sponge combo is a bit weaker than what I need it for, and one tube of toothpaste I ordered came out with a busted seam at the top, but overall I love the convenience of getting sustainably made household goods. The French press and bath mat are still my favorites.
6mo ago
Outstanding products and customer service but disappointing that no discounts are provided for buying lots of products. We setup 3 Airbnb with your products and provide free marketing but no benefits from you guys. Thx
6mo ago
this was my third time ordering from public goods and my biggest order yet. it shipped to me quite fast so that was already a plus. the way it was all packaged was wonderful. I was worried some stuff may come broken but it was packed so well that there were no issues. it came with a free tote bag and it is amazing. such good quality. their ramen is some of the best there is although they need to try to lower the sodium. that's about my only con. they make high quality products that I will continue to use. shipping is free when. you spend $45 and to me that's easy to do. I will continue to order things from them and am actually excited to try other things. I love that everything is organic. the prices are fair to me. especially on their vitamins like mens multi, melatonin, etc. if you do need customer service they are very responsive and knowledgeable. so overall: quick shipping, great products, fairly priced, great service. worth it!
6mo ago
Great customer service (I had a package stolen and they immediately replaced it), products are so affordable and simple and clean.
6mo ago
I love that there's a brand I trust out there to have clean products and has a lot of variety instead of just one category of products. Having just one item for each product is helpful too where you don't have a lot of choices to make. The prices for the most part are reasonable too for what it is. Any issues with the products received are also immediately addressed very well. Customer service has been wonderful to work with. Shipping has been quite fast and reliable as well.
6mo ago
I have been a happy customer for several years. I love their range of products, the simple - minimalist design, the fact that they don't use chemicals, and their wonderful customer service!