Warby Parker reviews and discussion

4.5

91% of reviewers would recommend to a friend

Reviews mention

  • Stylish, contemporary frame designs
  • Seamless home try-on experience
  • Helpful, knowledgeable staff
  • Durable, long-wearing options
  • Easily smudging, scratch-prone lenses
  • Loosening screws and hinges
  • Inconsistent fit for low bridges
  • Occasionally flimsy-feeling frames

Warby Parker earns strong reviews for stylish, flattering frames, an effortless buying experience (virtual and Home Try‑On), and consistently helpful in‑store service and adjustments. Reviews also flag recurring weaknesses: lenses that smudge and scratch easily, frames that loosen or feel flimsy, limited fit/size variety (especially narrow, wide, and low-bridge), and occasional prescription or complex-Rx fulfillment issues—plus some durability concerns and mixed feedback on Scout contacts.

AI summary based on Thingtesting reviews

1,751 reviews and posts

  • I am typically indecisive when it comes to buying glasses. It takes me ages to find a pair I like and that's why Warby Parker is perfect. Their app is wonderful at letting me virtually try on pairs and their at-home try on boxes took the stress out of feeling like I had to commit to a pair so soon.

    Feedback

    I wish the app's virtual try-on feature would be available for all of the different frames they offer.

  • Warby Parkers are awesome quality, set pricing, beautifully packaged and super easy to purchase and try on at home directly from their websites.

    Feedback

    nothing

  • I wanted to love them but because my vision is so bad I really need to get professionally fitted for glasses rather than do it myself. Think these work best if you have more a mild vision RX.

  • Simple and high quality. Been wearing my pair for a year and have no complaints.

  • I love this brand and their glasses. I have 4 pairs now! Every time I walk in, they’re very helpful.

  • I've been a customer of theirs since 2014. I love their styles and find that the glasses are good quality. I do however have a high prescription which does affect my selection (unfortunately I can only get acetate frames) and even though I have to purchase high index lenses, there is some distortion in my peripheral. However, it's hard to ascertain if this is due to my prescription strength or not. I wear contacts and have only purchased frames from Warby Parker twice since I don't update them that often, but I will definitely continue purchasing from them since they are pretty affordable. I do also love the ability now to go into stores, but I loved the at home try on kids!

  • I've reluctantly worn glasses since I was 3, and I can honestly say Warby has revolutionized my life. It's turned glasses buying from a horrible chore into something fun. I love how fashionable and affordable they are, for both regular glasses and sunglasses. Even high index lenses are affordable. The customer service is also amazing.

  • Warby Parker is a great company that first and foremost gives back if you purchase a pair of glasses. The staff is so helpful if you go in to purchase glasses. But, great thing...you don't have to go in to purchase a pair! You can pick out 5 pairs online to try out for a few days to see how they work out before making a final purchase! I love that!

    Feedback

    I love colorful specs and would love to see a larger selection of colorful frames.

  • Affordable products. Good selection of frames. I like how they ship multiple frame options for user to try on and select the one they like.

  • Very easy. I also lived where they had a store but the shipping to try on 5 pairs was easy as well.

    Feedback

    I wish they had more narrow bridge options.

  • Quality glasses and love the at-home try-on program.

    Feedback

    Honestly, nothing.

  • The process was easy and it's extremely helpful that Warby Parker lets you try as many pairs of glasses as you need before purchasing. Great experience!

  • I'm on my 4th or 5th pair of Warby Parker glasses. I love the new app that lets you try them on virtually.

    Feedback

    I would love if they had more smaller styles.

  • I absolutely love all of my Warby Parker glasses- they are high quality without breaking the bank, which means I can have multiple styles and change it up often. A year and a half ago I started wearing the new Warby Parker contacts, and they are a game changer! They feel just like the Acuvue moist contacts I used to wear but the flat-packs they come in save me SO much space and make it much more convenient to throw an extra pair into a purse!

  • The optometrist and customer service was beyond great, I felt taken care of and my time wasn't wasted. The glasses are comfortable and high quality.

  • I have blue light glasses through Warby Parker and I like them, but I am not totally sure if they actually work. Otherwise, I do appreciate the affordability and design options Warby Parker offers. I also love that they send you trial glasses to try on before you commit to a pair!

  • The OG millennial glasses company! Affordable yet stylish at very accessible prices. There are so many cheap glasses stores nowadays and my eye doctor poo-poos them all, claiming the quality is poor, but he heavily endorses Warby.

  • love! so many options that are trendy and affordable/reasonable. they make it SO easy to get an eye exam done in their stores, too. warby brought to eyecare what was always needed... i love that i can experiment with many different funky styles at an affordable rate, where buying at other glasses stores, my budget would be reached with just 1 pair

  • I own three pairs of Warby Parker frames and have purchased in-store and online at their brick and mortar location. They do a great job in doing free adjustments to frames when you walk into any of their stores, which is helpful after they get a little bent out of shape from my poor storage of them in the car or in my purse. I like the good selection of different colors and polarized/non-polarized options for the sunglasses, and multiple metal shades for metal frames. While I haven't used the try-at-home option before, I have heard great things about the service and think it lowers the barrier to entry when trying on new frames from them!

  • I had lasik surgery and I miss having my warby parker glasses. They have a huge variety and great service. My glasses are so elegant and pretty, they are also very comfortable, I often forgot I was wearing them. They come with a cute and durable case with the most adorable dust wipes