Prose reviews and discussion

4.3

74% of reviewers would recommend to a friend

5

Reviews on Prose’s website have a higher average rating compared to reviews on Thingtesting.

Reviews mention

  • Personalized, targeted formulations
  • Lightweight, effective shampoo
  • Softening, detangling conditioner
  • Transformative curl cream performance
  • Inconsistent formula performance
  • Occasional scalp irritation reports
  • Scent intensity divisive
  • Potentially drying or heavy feel

Prose earns strong reviews for its personalized hair and skincare that often deliver softer, shinier, more manageable hair and calmer, hydrated skin, with many noting reduced frizz, cleaner-feeling scalps, and bouncier curls—especially with the Pre‑Shampoo Scalp Mask, Custom Shampoo/Conditioner, and Curl Cream. However, reviews also report misses: formulas that feel heavy or drying, minimal results versus drugstore options, scent sensitivity, and recurring complaints about subscription management; some users even cite increased shedding or irritation.

AI summary based on Thingtesting reviews

1,459 reviews and posts

  • I absolutely love the 3-piece skin care routine products that I received. After filling out a quick consultation on the website, I got a personalized cleanser, serum, and moisturizer recommendation. They were each tailored to what my skin needs. The cleanser makes my skin feel cleansed without drying it out. I love that the serum has hyaluronic acid, which is essential for improving my skin’s elasticity. The moisturizer is rich and creamy. It leaves my face feeling well nourished, plumped, and moisturized! I love this trio. Gifted by Prose

    Received a free product from Prose
  • I wasn’t familiar with prose before so I was intrigued to try ! The website was super easy to navigate and gave me the perfect recommendation for my skin ! I received a cleanser , serum and moisturizer and my skin has been absolutely loving it ! The smell is very natural and herbal which I love the serum makes my skin look glowy and paired with the moisturizer my skin feels and looks amazing ! I truly love the products and would definitely order again ! complimentary from prose

    Received a free product from Prose
  • I recently started using Prose again because it is customized for my skin type. You take a short quiz about your skin, and it gives you recommendations on what will work for you. I find it to be pretty neat, and it has been working for me. Complimentary from Prose.

    Received a free product from Prose
  • I’ve been using the Prose cleanser, serum, and moisturizer together, and they’ve completely transformed my routine. The cleanser is gentle yet effective, leaving my skin clean without stripping it. The serum absorbs quickly and gives a healthy, radiant glow. The moisturizer is lightweight but deeply hydrating, keeping my skin soft all day. My skin feels balanced, smooth, and refreshed—truly a perfect trio. Gifted by prose

    Influencer for Prose
  • I like the packaging of the dry shampoo because it's not an aerosol can, but still has the puff dispensing. I like the dry shampoo, but it's still not my ultimate fav dry shampoo. That being said, for the Black Friday deal I got it on and the large amount in each bottle, it feels like a very good deal for the amount you get! Like the other products, it's supposed to be customized for me which I do feel like it doesn't leave as icky of a feeling like some other dry powder shampoos.

  • I got my custom Prose kit on a big Black Friday sale because I love a deal and am on a mission to take better care of my hair and help it grow long and healthy. I love my custom shampoo, but it does feel like a more watery consistency than I expected. That being said, the bottle has lasted a few months (I wash my hair every 2-3 days). It lather's really nicely and I think it works really well. The custom scent is pretty mild, but I really like it. I bought 2 bottles initially, so still TBD if I'll purchase again at full price, but I do really love it!

  • I love prose! I love how I know all the ingredients in each product! You get to select a fragrance too. I feel so assured knowing I am giving my skin the best ingredients, and everything it could possibly need for my skin type! gifted by prose

    Received a free product from Prose
  • I ordered a custom hair routine that was amazing. I loved the products but I accidentally had signed up for a subscription. The customers service team at prose did an amazing job helping me!

  • My skin feels so much better with my customized skincare routine gifted by Prose! I break out so much less now, even though my life has gotten more stressful in the past couple weeks. Would definitely recommend to anyone needing a new skincare routine!

    Influencer for Prose
  • I ordered a full custom routine and was blown away by how specific it was to my needs! After completing the online survey, they shipped it fast within a few days. I loved knowing my products were made fresh just for me. I'm loving my formulation so far, especially the cleanser, which lathers well. I would recommend it to anyone!

    Received a free product from Prose
  • I love how custom the entire process was to formulate my own personal routine. They even recognized that I live in Florida and struggle with hard water, so they adjusted my formula to help. The survey was simple to fill out, and I received my routine very quickly. The packaging is cute, and all of the products have been working so well. I really enjoyed that I could select no fragrance. I’d recommend anyone to try it!

    Received a free product from Prose
  • I was a bit skeptical about personalized skin care, but now that I have tried it, I am obsessed. Everything has worked so perfectly with my skin. I’m usually so dry, but these products help my skin to maintain so much more hydration than usual. My face looks so glowy and bright. Gifted by prose.

    Received a free product from Prose
  • Such an amazing company! Beautiful, customized packaging! I love how these products are tailored to you, down to the texture and the scent. I have super sensitive skin and so far these are fantastic. complimentary from prose

    Received a free product from Prose
  • My hair feels back alive again. Having a routine that truly meets my hair’s needs has made such a difference. It feels healthier, softer, and much easier to manage. Taking the time to understand what my hair responds to has helped bring back its shine, strength, and overall life. Instead of feeling dry or hard to style, it now feels nourished, refreshed, and more like itself again. Even the little changes in consistency and care have made my hair look and feel so much better.

  • My hair feels back alive again. Having a routine that truly meets my hair’s needs has made such a difference. It feels healthier, softer, and much easier to manage. Taking the time to understand what my hair responds to has helped bring back its shine, strength, and overall life. Instead of feeling dry or hard to style, it now feels nourished, refreshed, and more like itself again. Even the little changes in consistency and care have made my hair look and feel so much better.

    Received a free product from Prose
  • Complimentary by prose. I really like how you can customize this to your own hair and really suit your needs. Haircare is so important and very necessary to achieve long and healthy hair. I really like this and I like the test you have to take. #giftedbyprose

    Friends with Prose
  • Complimentary by prose. I really like how you can customize this to your own hair and really suit your needs. Haircare is so important and very necessary to achieve long and healthy hair. I really like this and I like the test you have to take. #giftedbyprose

    Received a free product from Prose
  • Such a great beautiful set all focused on for the well being of your skin. I absolutely love this type of skincare because it’s very personal and well thought out been really enjoying plus the fact that your name is in the label gifted by prose

  • I was gifted by Prose in exchange for my honest opinion, and after hearing so much hype online for years, I was so excited to finally try them for myself. I was genuinely impressed! The whole experience feels so personalized and fun — from the custom quiz to products specifically formulated for your unique hair and skin needs. I love that their approach focuses on targeting your individual concerns to help you achieve your healthiest hair and skin possible. I’d definitely recommend Prose to anyone wanting to elevate their routine and glow a little brighter.

  • I was gifted by Prose in exchange for my honest opinion, and after hearing so much hype online for years, I was so excited to finally try them for myself. I was genuinely impressed! The whole experience feels so personalized and fun — from the custom quiz to products specifically formulated for your unique hair and skin needs. I love that their approach focuses on targeting your individual concerns to help you achieve your healthiest hair and skin possible. I’d definitely recommend Prose to anyone wanting to elevate their routine and glow a little brighter.