Casper reviews and discussion

4.3

84% of reviewers would recommend to a friend

Reviews mention

  • Comfortable, durable mattresses
  • Easy, intuitive unboxing experience
  • Supportive hybrid construction options
  • Well-regarded, adjustable pillows
  • Heat-retaining foam surfaces
  • Occasionally too-soft mattress feel
  • Inconsistent model firmness
  • Pillows prone to clumping

Casper earns largely positive reviews for comfortable, durable mattresses and standout pillows and sheets, with many users reporting years of solid sleep and easy unboxing that rivals or beats traditional options. Reviews also flag drawbacks—some mattresses sleep hot, feel too soft or lack support, occasional model inconsistency and discontinued favorites, and mixed pillow quality—making Casper strong for comfort and convenience but not ideal for heat‑sensitive or firm‑support seekers.

AI summary based on Thingtesting reviews

99 reviews and posts

  • I have a weighted blanket from Casper that I love. It's really high quality, and everything from the brand always looks "just right".

  • Dodgy company? Yes. Comfortable mattress? Also yes. Ultimately I preferred my Tuft & Needle, which was firmer, but that's a personal preference.

  • We were in the market for a new mattress a few years ago, and decided to buy at the Casper store. Unfortunately, they didn't have the regular mattress in stock, so we decided to try the Element (the least expensive model) since we were eager to get a new mattress. Boy was that a mistake. The Element is honestly worse than the inexpensive no-name memory foam mattresses that you can buy online, but with a much higher price tag. It was thin, uncomfortable, and not nearly as well made as their other models. We decided to return it after just a few weeks, and that was only because we needed to wait for our Leesa mattress to arrive, otherwise we would have returned it sooner.

  • Mattress shopping is traditionally not fun. Have to coordinate delivery, apartment elevators, etc. The quality of Casper exceeded my expectations. I’ve had my mattress for 5 years now and still enjoy sleeping every night!

    Feedback

    None that I can think of!

  • I have the back pillow and the small lights (Casper Glow). The lights give off a great glow and there is an app where you can control how long they stay on, etc. They are really great for reading in bed at night. The back pillow is also a favorite and also great for reading in bed.

  • I got the pillow during a sale and it's been one of the best pillows I've had. I love how it's firm but plush and makes for a great night of sleep! I also like how the cover is removable and washable, making it easy to clean the pillow.

  • We love our Casper. It's still so firm even after 3+years. I love that when my husband is moving around I can barley feel him. I'm a sleep every-which-way person too and I'm always comfortable.

  • I have the California king mattress and pillow, both are amazing. I love a firm pillow and this one is perfect, it fluffs up so easily. The mattress is by far the best mattress I’ve ever owned, it’s been almost 3 years and I still can’t wait to get in bed.

  • I've purchased their original mattress a few years ago, I remember Casper being so innovative and the first of the bed in the box brands. Great quality, no complaints for a standard mattress. If you're looking for anything specific in regards to softness/firmness, Casper might not be a fit, but its a great standard option for a guest bedroom.

  • Bought our Casper bed through Costco, love the packaging, super easy to air up, love how well it's lasted us over the year!

    Feedback

    NA, love it lol

  • Have been sleeping on Casper for 5+ Years! Love how easy the purchase process was. Totally lasts

  • I have had casper pillows for several years now. My boyfriend does not love his for some reason as he prefers a more floppy pillow but I love mine and have loved it ever since I first tried it staying with a friend once. Very comfy and feels luxurious

    Feedback

    cost

  • I have 4 sets of Casper sheets and the dog bed. While my dog does not love the bed, we DO love the sheets! Rupert (the dog) is very pick about beds. We thought he would love this one, but he does not.

  • Bought the hybrid mattress and love it!

    Feedback

    Our bedframe arrived damaged but still does the job.

  • It was a "pillow sent from heaven in a box" experience for me. Love the design of two pillows in one. I am a light sleeper and sleep on my side so having a supportive yet comfortable pillow is everything to me. I have tried many different brands and types. Finally, we have a winner - Casper pillow.

    Feedback

    Taking the pillow out of the tube (packaging) is difficult. Could make it a rectangular box.

  • I purchased a duvet for my son’s XL twin bed and it’s wonderful, light and warm. What makes me love this even more is it just went through it’s first wash cycle and came out like it was brand new. No clumping at all.

    Feedback

    Great product but pricier than the rest.

  • Sleeping on a cloud…. Actually a wave, I got the Casper wave 5.5 years ago and it’s been great. It’s held up to two adults and 4 dogs laying on it all the time.

    Feedback

    Wish the protective cover that is waterproof wasn’t so thick. It does make the mattress firmer

  • I purchased a mattress from Casper about 6 or 7 years ago and I have zero regrets. I had been sleeping on a $200 spring mattress from IKEA and the springs broke in less than a year ( you get what you pay for). I decided to take a gamble and buy from an online seller with the guarantee that if I didn't love it, I could return it. This is the best mattress I have owned in my entire adult life.

    Feedback

    It was shipped safely and it was very fun to unwrap. I also purchased the base and the slats and it is very easy to set up and break down. I know there are a lot of choices for this type of mattress nowadays, but I think this is a well built and very comfortable mattress and would buy one again when the time comes.

  • I've had my Casper for nearly 4 years. It's on the firmer side but gets quite hot in the summer months. It's a decent mattress and highly convenient in terms of shipping, especially since it comes compressed. I also have their night lights, which had some malfunctions with the charging base. Contacted customer service a year later and they were able to replace them.