Away reviews and discussion

4.5

90% of reviewers would recommend to a friend

Reviews mention

  • Durable polycarbonate hardshell protection
  • Smooth 360-degree spinner wheels
  • Thoughtful interior compression system
  • Responsive, generous warranty
  • Scuff-prone exterior surfaces
  • Occasionally wobbly telescopic handle
  • Intermittent zipper durability issues
  • Battery compartment usability drawbacks

Away earns strong reviews for durable, lightweight hardshell luggage with smooth 360° wheels, smart interiors (compression panel, mesh divider, laundry bag), and standout customer service with an easy, often-praised lifetime warranty—yes, it’s good and it works for frequent travel. Reviews also flag weaknesses: shells scuff and scratch easily (especially light colors), some wobble or sticking in the telescopic handle, zipper or interior-clip failures on occasion, and the ejectable battery’s limited usefulness due to airline rules and occasional fit issues.

AI summary based on Thingtesting reviews

1,379 reviews and posts

  • Best hard case rollers at a semi-affordable price. Worth it to know that your luggage will be safe and will fit in every overhead bin.

  • Honestly, I love my Away suitcases. I have both a carry on and the large hard shell bags and they are super durable. I love the color ways the offer and I believe they will stand the test of time.

  • I've had my Away carry on for 5+ years. It's been through the ringer but has held up quite well. The compartments inside help with organization and I appreciate the expandable feature. Quite pricey for the size.

  • I now have 5 pieces of away luggage (3 suitcases, 1 backpack, 1 duffel) and I use them all more than anything else. I bought my first one 5 years ago and is still going strong. I get so many compliments on them all. Customer service is so helpful. The warrantee program is unmatched. They have a great feedback community that they constantly ask for comments from to make sure they’re still tapped into their customers’ wants/needs.

  • We have owned the away bags now for a couple of years. We travel often so the luggage takes a beating for both domestic and international travel. We have had two bags where the shell cracked. Away customer support made it very easy to get replacements without any friction

  • The most durable suitcase I have owned. I love the color range as it’s always easy to find on the belts when traveling.

  • Great products and lovely customer support. I see this as a big brand of the future. Definitely a fan over here!

  • The Away Carry-On is a travel game-changer. It glides with incredible ease, courtesy of its 360-degree spinner wheels, ensuring hassle-free travel. The extensive range of colors and unique collaborations on offer means that there's a design to cater to every aesthetic. The Away Carry-On doesn't just stand out for its aesthetics and convenience, but also for its sturdiness. Its robust hardshell exterior and efficient interior compression system make packing a breeze while ensuring your belongings are well-protected. This carry-on exceeds every expectation I had, from practicality and durability to style and innovative features.

  • I love my away suitcase, it's been durable and gotten me through many trips over the years. I have the large black suitcase and sometimes wish I got a different color because it seems like everyone at the airport has the same one

  • My absolute favorite luggage ever!! The only bad part about Away luggage is you become addicted and want more!! I own 7 pieces in my family. The medium bag is perfect and so lightweight we never go over weight at the airport. I would recommend investing in the flex styles. Customer service and support are top notch!

  • Worth every penny. I travel a ton for my job and was going through one suitcase after another with other brands. I never wanted to splurge on a suitcase but after getting so fed up after going through my 3rd suitcase in a year I bit the bullet and got myself the carry on and large suitcase. I’ve been using them on a monthly basis for my work and personal travel and haven’t had one broken zipper, loose wheel, dented shell or a scuff I can’t get out with magic eraser. So happy to not have to stress about a suitcase busting.

  • I have had an away carry on suitcase for several years and am still really enjoying it. I travel with it a few times a year and it has held up better than my previous hardcases. I have the soft pocket on the outside which is a game changer. The compression feature and laundry bag are great. I don't use the battery pack too much and some airlines make you take it out before it goes in the overhead bin. It can get stuck if you overstuff the suitcase. There's a lot more options on the market now than when I bought it, but I still think it's a solid contender.

  • I love my Away suitcases! I first got the carry-on size and fell in love right away. Not only does it look so chic, the way they designed the interior makes it so I can fit a 4 day trip worth of stuff in it! My husband always tries to use it so I'm going to have to add one to his Christmas list so he can have his own. I later got a checked bag size and love it just as much. This luggage is definitely worth every penny!

    Feedback

    They have great customer service and allow you to test the product for 100 days. No regrets here!

  • I love to travel! And as someone who travels a lot away has been such a great addition to my travels, it fits any overhead bin, very strong and durable, not to mention so aesthetically pleasing!

  • Tried the larger Away suitcase and it got so beat up traveling on planes. Didn’t feel worth the money based on how it held up. There are better suitcase brands out there that are less trendy and function better.

    Feedback

    Should have been sturdier for the price.

  • Just got the large for my birthday and I’m in love. These are so beautiful. I’m keeping mine out on display.

  • Really great bags and easy to get a replacement if something breaks. Not sure they’re the best you can get for the high price, but they’re definitely a step up from average!

  • I’ve had my Bigger Carry On for about 4 years now. This thing has been on countless trips - Spain, Costa Rica, The Netherlands, Hawaii, and lots of cities in between - and still works like new. I’ve influenced all of my friends to get one too. Obsessed is an understatement…

  • I have logged 15+ trips on my small carryon suitcase and through all the abuse it's taken, it still functions like it did out of the box. It has just a few scratches on it that haven't altered it's overall look.