Away reviews and discussion

I am a business traveler and I use the Medium Flex about every other week each year. The hardware has been very sturdy and I’ve never had any issues with the wheels. I was so excited to order the lilac color when it became available, but unfortunately, it was defective and the stitching for the expansion came apart after the first use. I contacted Customer Service and they were very helpful; they were out of stock in the lilac color, so they let me choose another color as a replacement. They also let me keep the defective one, which I use as a backup. The defective Medium Flex also had issues with the inside straps falling off and being sewn on the wrong way—maybe someone had a really off day? I haven’t seen any other issues with my products.

I’ve been waiting for Away to bring back their soft sided luggage for a long time and am so excited to finally have pulled the trigger on this suitcase. I absolutely love how sleek it is and how smoothly and effortlessly it rolls. One of the compression strap clips snapped on the first use, but I was able to get a replacement from the Away store the following day. Excited to use this bag on future trips!

I just got a new suitcase and tote and I love the tote so much! It has the little flap so it can slide on top of the suitcase handle and it’s so lightweight I can’t wait to travel with it. It is pretty huge as well and will fit so much stuff and fit right under my seat for flights.

Love Away! I’ve had the expandable softside luggage for several years, as well as a few backpacks, and they are what I use most when I travel every other week. They are sturdy, the wheels are incredibly smooth, they fit a ton of stuff and the zippers work great. Handles get a bit iffy after 4-5 years but that’s pretty standard. I needed to replace a bag and customer service was responsive and accommodating. Highly recommend.

I bought two Softside Large suitcases from Away expecting premium quality. Both failed within a year due to zipper issues. One completely split and couldn’t be closed during a trip, forcing us to buy a new suitcase on the spot. The other had the zipper track lift off the bag, leaving a hole. This wasn’t airline damage. It was normal use. Customer service has been just as frustrating. After long delays and sending photos, the only solution offered was another softside replacement. After two failures, I made it clear I don’t want the same product again. For a brand positioned as premium with a lifetime warranty, this experience has been incredibly disappointing. CHEAP CHEAP CHEAP QUALITY! DO NOT WASTE YOUR MONEY!!!!

I love *almost* every single thing about this bag. It's sturdy, it's light, and I can fit a LOT in it. I'm frequently over weight because you can jam so much stuff in. also love the telescopic handles, the four wheel drive, and the laundry bag it comes with. Now for the bad-ish. This thing would be sooo much better if it had a little scale incorporated into it like the Beis bags do. Secondly I bought a beautiful metallic colorway from the holiday collection called Haze and it is SO extremely scratched up just from normal wear. The bag looks BEAT TF UP and for $400 that kind of sucks. But it does what it needs to do even though it doesn't look that gorgeous anymore. Lifetime warranty is a HUGE Draw though and leads me to still give Awway high reviews, because in this economy, a warranty like that is rare.

Honestly, I didn’t think a suitcase could make such a difference until I got this one. The Away carry-on with the charger has saved me so many times. It’s sleek, durable, and I feel so organized traveling with it.

To be honest - I didn't want an Away bag - I had my eye on something else and at the last second needed a bag and ran to the Away store. Let me tell you - I'm not disappointed. I purchased the regular carry on bag - no frills, no extra space, so extra zipper just your basic carry on. Firstly - I was ~impressed~ with how much it fit. Shocked even . But the kicker for me - was when i had to sprint through the airport. Imagine - you have your other bag on top of your luggage, and youre running through a busy airport. That means swerving around everyone, taking tight turns and guess what - that luggage never missed a freaking beat. Stayed solid and moved with me every inch of the way. Right there - ten out of ten purchase.

25 flights and counting with my Away bigger carry-on! I love that it’s expandable — I often fly places with the expandable zipper closed, then come home with it expanded for all the goodies I bring home. I appreciate that the expandable zipper gives me that added flexibility should I need it. The wheels glide smoothly and for the most part the luggage has held up well. It does show signs of wear two years in: some puncture marks on the hardshell and many scuffs near the wheels, but it’s still operational and doesn’t look too shabby. I do wish the handle were a little sturdier too. A year in, it started to wobble.

A couple years ago I saw a friend have this suitcase and knew when I was due for my next carry-on this would be the one I would get. Well, it was time and I finally got the Away carry on. I absolutely love it. The color Jet Black, is so nice, the function is amazing, love that the handle bar is a little higher than the previous one I had, and a built in lock for extra security. It comes with a luggage tag, shoe bag, as well as a dust bag for the luggage. Can’t wait to take this on my next trip!

I love my Away Smaller Carry-On! It’s the perfect size for quick trips and fits easily in overhead bins - even the small hopper planes. The compact design doesn’t sacrifice space, and it rolls so smoothly—it glides through airports with no effort. Stylish, practical, and super convenient.

My bags have been with me around the world and back again, and they have the stickers to prove it! I've literally gone on 300 flights with these suitcases, and have only ever had 1 issue, which AWAY immediately sent me a bag replacement for. 10/10

was hesitant to buy Away. I wasn't convinced they would be worth the price. I've now used them for 1 roundtrip flight, and a few road trips. I am a convert. I have a carry-on and medium check bag. Both are the perfect size. The carry on fits in the overhead bins of the smallest American Airlines planes that still fit roller bags, which I flew on. The wheels are smooth as all get-out, and they glide even when full and with a heavy backpack on top. I'm hoping I'll never have to use the warranty, but that isn't realistic for a suitcase. I'm confident the bags will hold up, but will also be covered if need be.

AWAY Luggage hits the hardest in it's class of travel accessories. Both my husband and I are obsessed and it's our favorite gift to give for both newlyweds or those graduating college. We have the matching packing cubes and it's such a game changer for organization.

Purchased 2 years ago to replace an old broken suitcase and it’s worked perfectly. I love how compact it is and durable even when I have to check it

I have 2 suitcases and like them. I’ve had them both for a 3+ years and they’ve held up. Very scuffed and well used but they work well. The wheels are a little funky now and make a lot of noise on my carry on but I haven’t cared enough to try and get them fixed!

I already own the larger Away suitcase and love it, so I decided to add the Carry-On Flex to my lineup — and ended up getting 2! (one for my husband) because it’s that good. The size is perfect: small enough for every overhead bin but shockingly roomy, especially with the Flex expansion. The wheels glide smoothly, the build is solid, and the interior layout makes packing super easy. Excited to see if I can fit all my winter packing into a carry on for the holidays! If you’re thinking about upgrading your carry-on, this one really lives up to the hype.

Purchased the Hard Shell Carry-on Luggage (regular size) in the color Coast Blue. To cut to the chase i gave it 4 stars instead of 5 because A. The price is pretty premium for what it is B. After only 2-3 trips there is already some visible scuffs on the outside shell. Otherwise I have no other real complaints! Great carry-on bag. The many pockets, zippers, and inner compartments make getting the most out of your carry-on easy. Its fit the carry-on size requirement for all airlines I've traveled with so far, no problem. The color is cute, the movement/wheels are so smooth and easy. I would recommend to a friend and am already planning what color to get next!

Simple & sleek. Nice roll with the wheels. This minimalist approach will get the job done. ' Only issue I've had is one zipper broke when I got it back from checked bags (the metal itself) the first time I ever used it so I haven't been able to use the lock function, but otherwise I've taken it on most major trips.

I've taken my Away Bigger carry on with me around the world and back again over the years, since 2016. It's been overfilled for countless trips and the zippers have never failed me, no matter how much body weight and muscle I need to put into it to close it. I travel a lot for work and for fun too and my Away has been my trusty companion through it all.