Away reviews and discussion

I needed a backpack for traveling and decided to splurge a bit and try this one out. It’s really comfortable to wear and the pockets are great for all your needs. Love the passport pocket as well as the strap in the back to place on the suitcase handle. Can’t wait to use!

I just got a new suitcase and tote and I love the tote so much! It has the little flap so it can slide on top of the suitcase handle and it’s so lightweight I can’t wait to travel with it. It is pretty huge as well and will fit so much stuff and fit right under my seat for flights.

Super happy with these suitcases - I got one Medium for me and one Medium for my husband. We have an upcoming trip to Europe and my research showed that this is going to fit the perfect amount of items without being overweight and causing extra baggage fees. Love the clean, sleek look as well!

I am a business traveler and I use the Medium Flex about every other week each year. The hardware has been very sturdy and I’ve never had any issues with the wheels. I was so excited to order the lilac color when it became available, but unfortunately, it was defective and the stitching for the expansion came apart after the first use. I contacted Customer Service and they were very helpful; they were out of stock in the lilac color, so they let me choose another color as a replacement. They also let me keep the defective one, which I use as a backup. The defective Medium Flex also had issues with the inside straps falling off and being sewn on the wrong way—maybe someone had a really off day? I haven’t seen any other issues with my products.

I’ve been waiting for Away to bring back their soft sided luggage for a long time and am so excited to finally have pulled the trigger on this suitcase. I absolutely love how sleek it is and how smoothly and effortlessly it rolls. One of the compression strap clips snapped on the first use, but I was able to get a replacement from the Away store the following day. Excited to use this bag on future trips!

25 flights and counting with my Away bigger carry-on! I love that it’s expandable — I often fly places with the expandable zipper closed, then come home with it expanded for all the goodies I bring home. I appreciate that the expandable zipper gives me that added flexibility should I need it. The wheels glide smoothly and for the most part the luggage has held up well. It does show signs of wear two years in: some puncture marks on the hardshell and many scuffs near the wheels, but it’s still operational and doesn’t look too shabby. I do wish the handle were a little sturdier too. A year in, it started to wobble.

A couple years ago I saw a friend have this suitcase and knew when I was due for my next carry-on this would be the one I would get. Well, it was time and I finally got the Away carry on. I absolutely love it. The color Jet Black, is so nice, the function is amazing, love that the handle bar is a little higher than the previous one I had, and a built in lock for extra security. It comes with a luggage tag, shoe bag, as well as a dust bag for the luggage. Can’t wait to take this on my next trip!

I already own the larger Away suitcase and love it, so I decided to add the Carry-On Flex to my lineup — and ended up getting 2! (one for my husband) because it’s that good. The size is perfect: small enough for every overhead bin but shockingly roomy, especially with the Flex expansion. The wheels glide smoothly, the build is solid, and the interior layout makes packing super easy. Excited to see if I can fit all my winter packing into a carry on for the holidays! If you’re thinking about upgrading your carry-on, this one really lives up to the hype.

Love Away! I’ve had the expandable softside luggage for several years, as well as a few backpacks, and they are what I use most when I travel every other week. They are sturdy, the wheels are incredibly smooth, they fit a ton of stuff and the zippers work great. Handles get a bit iffy after 4-5 years but that’s pretty standard. I needed to replace a bag and customer service was responsive and accommodating. Highly recommend.

I bought two Softside Large suitcases from Away expecting premium quality. Both failed within a year due to zipper issues. One completely split and couldn’t be closed during a trip, forcing us to buy a new suitcase on the spot. The other had the zipper track lift off the bag, leaving a hole. This wasn’t airline damage. It was normal use. Customer service has been just as frustrating. After long delays and sending photos, the only solution offered was another softside replacement. After two failures, I made it clear I don’t want the same product again. For a brand positioned as premium with a lifetime warranty, this experience has been incredibly disappointing. CHEAP CHEAP CHEAP QUALITY! DO NOT WASTE YOUR MONEY!!!!

I've taken my Away Bigger carry on with me around the world and back again over the years, since 2016. It's been overfilled for countless trips and the zippers have never failed me, no matter how much body weight and muscle I need to put into it to close it. I travel a lot for work and for fun too and my Away has been my trusty companion through it all.

Honestly, I didn’t think a suitcase could make such a difference until I got this one. The Away carry-on with the charger has saved me so many times. It’s sleek, durable, and I feel so organized traveling with it.

I've regularly used my The Bigger Carry-On: Aluminum Edition bag, and while it has picked up some dings, it still looks great - if anything, I think the marks are charming. I find the brand is still tainted by the toxic workplace scandal, and there are near infinite other luggage options out there, so I have no desire to purchase anything else from them.

I love these suitcases. They are chic and durable, plus they come with a lifetime warranty. The only reason I am not giving them a 5/5 is because the carry-on with the soft pouch on the outside does not actually fit anything, or if I do put things in it and am flying in a small plane, it will not fit in the overhead compartment.

My suitcases have been through a lot and they are still standing after several years. However, the wear and tear shows. I've got dings and dents all over the suitcase. Away customer service does a good job responding to my emails whenever something is broken and has even sent me a replacement part. So far their statement of lifetime guarantee has proven true. I would buy their stuff again, but probably in a darker color so it doesn't show all the scratch marks. I have the large and the carry-on, but the large is too big. It's got so much room Im always over the weight limit. I wish I had gotten the medium instead.

I love my away bag! I got the larger carry on in green and have not had any issues. the most important part in my opinion is the roll abilities and this baby rollllls. Update: we do travel alot and actually purchased the smaller carry on bag as well. The zipper unfortunately did break after 2 years with the first one. Still a great bag though.

I have mixed feelings on my away bag. They are cute and have become somewhat of a cult item- but I'm not convinced they are worth the price. All my girlfriends have these bags in different colors and I will say those with darker colors are happiest. I have the large carry on- and love that you really can pack for a week/10days lightly in it- but its still a good size for a weekend trip too. I have only once HAD to check because of size on Norwegian Air. You can put 2-3 pairs of shoes, a ton of clothes, and toiletries. I like the inside lining of the bag which has a zipper in the middle- it allows you to put something kind of dirty separate from your clothes/close to the shell or to hide something private. The bag also comes with a laundry bag that again you can attach with a clip, and keep things neat and separate. The mesh zipped section is strong, and the section to put your clothes with the flat piece really allows you to compress a big stack of clothes- better than other bags I have used. The bag rolls well and is easy to handle in any situation which is great- you can easily go from pulling to rolling on 4 wheels to ever pushing easily. The handles are strong! I also got the matching backing cubes which are find, but kind of small and overpriced compared to other things on the market. TBH- I have put this bag through the wringer and it has survived, so I think that's a win. I cant believe it hasn't exploded with how much I stuff in there.

To be honest - I didn't want an Away bag - I had my eye on something else and at the last second needed a bag and ran to the Away store. Let me tell you - I'm not disappointed. I purchased the regular carry on bag - no frills, no extra space, so extra zipper just your basic carry on. Firstly - I was ~impressed~ with how much it fit. Shocked even . But the kicker for me - was when i had to sprint through the airport. Imagine - you have your other bag on top of your luggage, and youre running through a busy airport. That means swerving around everyone, taking tight turns and guess what - that luggage never missed a freaking beat. Stayed solid and moved with me every inch of the way. Right there - ten out of ten purchase.

AWAY Luggage hits the hardest in it's class of travel accessories. Both my husband and I are obsessed and it's our favorite gift to give for both newlyweds or those graduating college. We have the matching packing cubes and it's such a game changer for organization.

Received a carry on size Away suitcase for my birthday a few years back and have gotten so much use out of the bag. Although the color I have does show scuff marks, all the zippers, pouches, and straps still work perfectly, and I really appreciate having the portable charger when I am traveling. I do think the quality matches the price point here and don't have any complaints about the suitcase.