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Away

4.5 • 1,375 Reviews

Away is the original travel lifestyle brand, defining travel for a new generation.

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Away Reviews

Best of Thingtesting4.5

Away earns strong reviews for durable, lightweight polycarbonate and aluminum luggage that glides smoothly, packs efficiently with compression panels and a laundry bag, and is backed by responsive, often generous warranty service; however, reviews also flag easy exterior scuffing/dents, occasional zipper/handle/wheel issues, divisive or cumbersome battery compartments, and ubiquity that causes bag mix-ups. Overall, Away is good and works well for frequent travel, but buyers should expect cosmetic wear and consider darker colors or covers.

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Reviews and Posts

View all 1376

  • 4mo ago

    I am a business traveler and I use the Medium Flex about every other week each year. The hardware has been very sturdy and I’ve never had any issues with the wheels. I was so excited to order the lilac color when it became available, but unfortunately, it was defective and the stitching for the expansion came apart after the first use. I contacted Customer Service and they were very helpful; they were out of stock in the lilac color, so they let me choose another color as a replacement. They also let me keep the defective one, which I use as a backup. The defective Medium Flex also had issues with the inside straps falling off and being sewn on the wrong way—maybe someone had a really off day? I haven’t seen any other issues with my products.

  • 6mo ago

    I’ve been waiting for Away to bring back their soft sided luggage for a long time and am so excited to finally have pulled the trigger on this suitcase. I absolutely love how sleek it is and how smoothly and effortlessly it rolls. One of the compression strap clips snapped on the first use, but I was able to get a replacement from the Away store the following day. Excited to use this bag on future trips!

    Verified purchase

  • 3mo ago

    I just got a new suitcase and tote and I love the tote so much! It has the little flap so it can slide on top of the suitcase handle and it’s so lightweight I can’t wait to travel with it. It is pretty huge as well and will fit so much stuff and fit right under my seat for flights.

    Verified purchase

  • 5mo ago

    Love Away! I’ve had the expandable softside luggage for several years, as well as a few backpacks, and they are what I use most when I travel every other week. They are sturdy, the wheels are incredibly smooth, they fit a ton of stuff and the zippers work great. Handles get a bit iffy after 4-5 years but that’s pretty standard. I needed to replace a bag and customer service was responsive and accommodating. Highly recommend.

View all 1376 reviews

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What is Away?

Away is the original travel lifestyle brand, defining travel for a new generation.

In their own words

Away is the original travel lifestyle brand, defining travel for a new generation. The company’s mission is to transform travel and inspire people to get away more; rooted in the core belief that the more everyone travels, the better we all become. Away launched in 2016 with one perfectly designed Carry-On and has since revolutionized the travel industry by creating a range of luggage and travel essentials backed by the promise of exceptional quality and customer satisfaction. Away is headquartered in New York City, with teams in London and Toronto, and a global presence that is apparent in every airport. Boasting industry accolades like Fast Company's "World's Most Innovative Companies" and TIME's "Best Inventions," Away is the go-to authority for travelers today. For more information, visit awaytravel.com.

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  • Website

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  • Headquarters

    New York, NY, US

  • Founded

    January 2015

  • Launched

    February 2016

  • Founders

    Jen Rubio

    Steph Korey

  • Brand initiatives

    At Away, we believe that the more everyone travels, the better we all become. Travel is powerful, but it’s not always accessible. That’s why it’s our mission to create equitable access to the transformative benefits of travel—for everyone. For more information please visit www.awaytravel.com/impact.