Warby Parker reviews and discussion

4.5

91% of reviewers would recommend to a friend

Reviews mention

  • Stylish, flattering frame designs
  • Seamless home try-on experience
  • Consistently excellent customer service
  • Durable, long-lasting eyewear
  • Scratch-prone lenses durability
  • Frames loosen and stretch
  • Limited inclusive fit options
  • Occasional heavy, nose-slipping fit

Warby Parker earns strong reviews for stylish, durable frames, an easy buying experience (notably the at-home and virtual try-ons), and consistently excellent in-store service and adjustments—so yes, the brand is good. Reviewers also flag weaknesses: lenses can scratch or smudge, frames may loosen or feel flimsy for heavy daily wear, fit can be tricky for low-bridge or small/wide faces, and home try-on availability can be limited.

AI summary based on Thingtesting reviews

1,751 reviews and posts

  • High quality in store experience with wide selection of frames. Online order process leaves much to be desired with frame fit and similar frames with similar fit can be had for lower cost through alternative e-commerce D2C providers

  • The OG DTC brand. Bought my boyfriend the Geoff McFetridge collab and would definitely cop the new collection too. Great silhouettes and quality at respectable prices. Love that they collaborate with interesting artists too and not just influencers.

  • Huge fan of this brand and the ONLY way I will buy eyeglasses from here on out. I have a couple pairs of prescription eyeglasses, including blue light blocking glasses, and one pair of prescription sunglasses. I love the app that allows you to virtually try on glasses using your phone camera, and also the try-at-home program (they send you 5 frames of your selection to try at home, then you send back and order the ones you actually want). There's a wide range of styles and the price is extremely reasonable.

  • Some of the best customer service of any eyeglass store, or really any store. If there is a Warby near you, it is so much easier to go in person and try on and order glasses. Never had an issue with my prescriptions or with my glasses, and every time I wear a pair of my Warby glasses I get a compliment. The frames themselves aren't exceptionally durable, so if you tend to throw your glasses into a bag without a case, they may warp and scratch.

  • I used to f with Warby but in recent years it seems the product is becoming less quality and less good design and now you have companies like Moscot who have (re)grabbed the ring. The original model was cool but now they have empty stores in hipster neighborhoods and I see them as more corporate than the mom and pop shops they are sitting on the same block as...

  • Warby Parker makes fairly priced and flattering eyewear. I’ve purchased sunglasses from them a few times that have fit my petite face well. Their in-store team can also help fit them to your face which is great if, like me, one ear is ever so slightly higher than the other. ;)

  • I have now had several pairs of glasses from Warby Parker for 4+ years. They quality and design is that of a designer brand, but significantly more affordable. I have been impressed with their brink and mortar stores as well as their app based selection as well.

  • I love Warby Parker glasses. The showroom is so chic and gives you a boutique experience that you don't get in an optometrist's office. They have an incredible selection of frames that come in different widths to accommodate everyone's face shape. My favorite part is that they have several glasses with plastic frames and nose pads - a must if you have a strong prescription like myself. The salespeople are incredibly knowledgeable and have always made great suggestions. The opticians are always quick to fix any repairs with my glasses and are great at fitting them to my face. Thanks for making eyeglasses stylish and fun again!

  • Amazing experience with WP! Ease of purchasing glasses without having to step foot in a WP store. I loved that they send you three try on pairs complimentary and then you can easily use their app to purchase, obtain a prescription or even get an eye exam. It’s truly an affordable one stop shop that is so wonderful to have in a typically expensive industry!

  • I’ve had my WP eyeglasses for over a decade now and still love them! Super high quality even though I’ve been tossing them around apartments, bags, and airplanes for 10+ years. I recently went with my husband to the ATL store to find new sunglasses and it was a great shopping experience!

  • I needed a pair of glasses to wear before I got lasik surgery. My vision was so bad (-7.5 in glasses) and I had only worn contacts for about 15 years so when I tried to get glasses they made me nauseous. I didn't know how I was going to not wear contacts like I needed to before surgery. I went to WP and got a pair with the high index lenses, and the lenses were thin enough that I could wear them all day no problem. And cheap! $125 at the time. I really like the frame shape and wish I had gotten them sooner so I could have worn them more.

  • Great look, quality is mid but price is affordable so chill. Also one time got a pair to shoot with for like fashion stuff and you can just get them with dummy lenses so you don’t put the drunk goggles on your model but still achieve the (overrated) hot because they read look.

  • Love there designs and quality! My brother kept a pair and they are just what I said. Great design and qualify!

  • I’ve found that while Warby’s glasses selection is trendy and generally looks good, it’s not made for small or more delicate nose bridges (cough not inclusive). There are tons of other comparable services on the market now that have double the styles and come it at a more affordable price point

  • Expensive glasses not worth the investment. Store sales people are good.

    Feedback

    Would not buy again. I prefer going to my optometrist for fitting.

  • Love my warby parker glasses - great customer service and I love the styles. Super affordable, too.

  • Love, love, love their selection of frames. I'm on my 4th pair of glasses and now they accept my health insurance. Time to buy more!

    Feedback

    Nothing

  • Overpriced, innovative in an outdated Web2 brand type of way. My bet is they'll shrink and fade into obscurity, too much good competition. I've had higher quality specs for half the price.

    Feedback

    Too expensive, limited options, not customizable.