4.41
91% of reviewers would recommend to a friend
Simplehuman
4.41
91% of reviewers would recommend to a friend
Simplehuman is a brand appreciated for its minimal, functional, and high-quality products with innovative designs, such as trash cans, soap pumps, and shower caddies. However, their customer service and warranty handling have been reported as poor. Additionally, some customers complain about the high cost of their products and specially designed trash bags.
AI summary based on Thingtesting reviews
I love SimpleHuman products! I have used their dish rack set up in many different places. It’s been a game changer! I lived in a microstudio and this really helped maximize the tiny counterspace. Allowed me to hand wash items and let them dry. It’s well designed and lasts a long time! They have nice garbage cans with a sleek style and the hand dispenser for soap is a lot of fun too.
5mo ago
Simplehuman is a brand with effective, modern, functional products designed to make your everyday better. I’ve purchased and used the shower caddy and various garbage cans, and all of them have withstood daily use and look great.
1mo ago
Dual Liquide sensor soap dispenser . I have purchased this product during sales on 24th november… and unfo I have not received this order.. as courier customs returned it as it seems the description of the goods was not correct. It’s a pitty , as their products are of good quality but their customer service is very very poor. It’s a 2nd time I have such bad experience with them.. They don’t solve the problem, so what they are doing? They are like a robots! After several reminders, questions abt the delivery i have got an e-mail only on 18th Dec fm two ladies, first was asking if i wish to rcv still the ordered product or refund same- and I have asked them to send me back the product.. and 2nd lady advised that they refunded.. .. so Im left without the soap dispenser i liked.. obviously will not buy fm them any other product.. as im not confident in their customers service at all.. it’s very very poor service.
6mo ago
Horrible customer service. Shipped on order to an office on a Saturday and it was stolen. Would not help at all resolving that. Ordered another one and they charged me twice. Now that one is not shipping. Nightmare company. Run!
I own a tension arm paper towel holder. It's perfectly weighted and makes it very easy to dispense paper towels. It's also easy to clean and even though I've had it for over 5 years and it's still like new. There's not really much more to say - I'd recommend!
Great products! Well made and beautiful. I have the two garbage cans that have lasted over 8 years each. And they look nice! Additionally both durability and class to my kitchen. Best part is they and their bags can be found in almost any good department or hardware store. Definitely recommend the brand!
You know those times when you're getting ready for work in the morning, maybe you're in a rush, and suddenly you're looking at yourself in your car's visor mirror and realize your makeup ISN'T blended (my makeup people, you know the feel)!? I figured I needed better lighting and my bathroom light wasn't cutting it. I wound up purchasing a Round Simplehuman Sensor Mirror. The mirror advertised color correction and different settings for brightness (daylight, candlelight etc). Between the magnification and bright lighting, my makeup has been FLAWLESS!!!! However, please be aware! These babies are all magnified, so heads up if you're someone who obsesses over stray hairs and pores.
Feedback
My particular model requires a phone to adjust brightness. I typically don't change it, so it's alright, but it's quite frustrating to need to access your phone every time you want to look at a mirror. There's also some connectivity issues with wi-fi. Some touch settings on the mirror itself would work better.
1y ago
We recently bought the Simplehuman dual compartment step can and have already gotten numerous compliments from friends. Love that it can store both our recyclables and trash in one elegant container and the removable bucket makes for an easy disposal. I also feel like I am recycling much more with them combined in one can. Highly recommend.
1y ago
I love your trash bags and can! The bags have never broken or leaked! They hold 2-3 bags of the name brand bags! Therefore lasting a lot longer before replacing. Your trash can leaves the stink out of my house and is easy to clean!! I HIGHLY RECOMMEND THESE PRODUCTS AND WILL BUY YOUR PRODUCTS AGAIN!!!!!!
1y ago
I have purchased a lot of products from this company and have been pleased with most of them, but now after this experience, I will never purchase another one of their products. I purchased a wall mount sensor mirror and it was great, until a year after the warranty ended. Now the arm doesn't hold up the mirror and it droops, so that it's unusable. I am very careful with everything I own and there was nothing to cause it to break. I then googled how to fix it and was unable to find any instructions on the internet, so I contacted simplehuman to ask how I could fix it myself. They replied:Thanks for reaching out to Simplehuman. I'm sorry to hear you're experiencing issues with your product! It seems that the arm of the item is defective and needs repair, however, per checking, it seems that based on the serial number you provided, the item is already out of the 5-year warranty. If this is not the case, please provide us with the proof of purchase to further proceed with the claim. This way we can verify if the item is indeed within the 5-year warranty period. In the absence of proof, I could offer you instead a 20% discount code that you can use towards your future purchases. I answered: Thank you for your reply. I believe the mirror is six years old, so it would be out of warranty. This is why I contacted your company to provide me with information as to how I may fix it myself. There is nothing on your company’s website or on the internet discussing such failure in these mirrors. I’ll add that I’m very disappointed that the hardware has failed on an item that is not easy or inexpensive to install. And this was their response: Thanks for reaching out to Simplehuman. I sincerely apologize for the inconvenience. However, it is not actually something that we are able to share as it is actually up to the assessment of our technicians. The process is that it is usually sent for repair but it may be two things either, they can be able to repair it or it is not something that can no longer be fixed and a new item is needed. So now I would need an electrician to remove the mirror from my wall and then purchase a new one for $200-20% and then have another electrician install the new mirror. So disappointed in their customer service.
Exactly what it claims to be. Simple and functional.
7mo ago
Simplehuman products are exceptional! Their innovative designs and high-quality materials make daily tasks more efficient and enjoyable. Kudos to Simplehuman for consistently delivering reliable and durable products through the years. Highly recommend for anyone looking for top-notch home essentials!
Love the look and quality!
7mo ago
Simplehuman makes such a large variety of home and life-improvement items, they're a little hard to rate overall. In my experience, they've been hit-or-miss regarding a few things. The quality of what you're getting varies wildly from product to product. For example, their stainless steel trash cans (I got mine at The Container Store) are BIFL, mine looks fantastic for going on 5 years. The bath accessories though? They're just as good as my Target ones. The in-shower organizer rusted at a few joints (not all, just a few) despite being water-resistant and largely out of direct water. The humidity must have done it in. The soap dispenser clogged up, despite using their soap! I tried to dissolve it, thinking it really was a soap clog, but it never did. It could have been an issue with the inner workings. But for being a rather pricey pump, it did not last nearly as long as it should have. From then on, I've just kept an eye out for Simplehuman sales at Costco.
8mo ago
I appreciate the minimal, functional products that Simplehuman provides. Currently, we own a trash can, shower caddy, soap pump(s), and a few other products...no complaints!
7mo ago
We've purchased a pair of SimpleHuman Kitchen Trash bins, trash bags, Wall Mounted Paper Towel Holder, paper towels, and Kitchen Dish Drainer. Due to the comparatively high cost of the trash bags, we opted to not purchase another, we are on our third Paper Towel Holder - which could be improved with a 2nd bracket on the other side and removable pole to change out rolls, the paper towels (although recycled) were rough and scratched the stainless steel products in our home. Overall, unimpressed, but like the look and functionality of the items. The dish drainer the only item we've been 100% satisfied with,.
Great aesthetic and in general higher quality than most other brands. However, they need to step up their environmental responsibility. An electronic foam soap pump in perfect working order except for a worn down lithium battery is apparently trash — so that you’ll buy another one instead of replacing a single part. How many millions of custom plastic trash bags are they selling and no attempt to pioneer more responsible materials? Couldn’t at least a bathroom or office trash bag be made from compostable or more easily degradable materials?
7mo ago
These garbage bags are foolproof. So is the garbage can they go in. I've been buying them for years and never had one break or leak. Easy to tie up and carry. The garbage can contains the odor and works really nicely with the foot pedal and the lid.
I think all their products are useful and easy to use. I like the simple designs
1y ago
Easy to clean. Durable construction. I have had mine about 7 years and still in great shape.