Our Place

3.6 305 Reviews

Our Place makes multipurpose kitchen essentials to simplify home-cooking.

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Our Place Reviews

Our Place reviews and discussion

3.6

60% of reviewers would recommend to a friend

Reviews mention

  • Aesthetic design, versatile pans
  • Durable, practical dinnerware
  • Helpful customer service
  • Useful added accessories
  • Nonstick coating deteriorates quickly
  • Heavy pans, inconvenient for use
  • Small air fryer size
  • Mixed customer service experiences

Is Our Place good? User reviews suggest mixed experiences. While many customers appreciate the aesthetically pleasing design and versatility of the pans, there are frequent complaints about the nonstick coating wearing off quickly. Our Place reviews highlight its stylish cookware but caution potential buyers about durability issues and customer service concerns.

AI summary based on Thingtesting reviews

305 reviews and posts

  • DO NOT WASTE YOUR MONEY ON ANY OF THIS COMPANY’S PRODUCTS. My daughter spent her hard-earned money on the Always Pan® 2.0 back on 11/25/21. I take meticulous care of everything I own. For the most part all I use this pan for is eggs. I never crack the eggs in the side of the pan, and is always hand washed. The finish has started to chip and peel. I asked for a replacement and they want no part of me. They keep reciting their not so generous 1-year warranty policy. They have no interest in keeping a customer happy … or, for that matter, even keeping a customer. The quality of the merchandise stinks and their customer service is worse. No telephone number so they simply hide behind emails. We have cookware from when we got married in 1979 that has stood the test of time better than this has in three years. DO NOT WASTE YOUR MONEY ON ANY OF THIS COMPANY’S PRODUCTS.

  • Really good quality. Just what I expected and it came in nice packaging.

  • Beautiful pieces of cookware that are modern in appearance. Versatile cookware. Unfortunately, my piece started having signs of wear and tear within a few months.

  • It works and my pan has laster, but the coating deteriorates and the handle on the side of the pan gets very hot and feels useless.

  • I LOVE this pan.. it's literally the only pot/pan I own (as a college student) and I cook in it every day. It is very good quality, so I feel like the price is justified. Unfortunately mine was stolen from the dorm kitchen- but hey, they picked this pan out of the 30+ others it was next to.

  • I've had the always pan for a year now and I love it! Easy to clean (I put it in the dishwasher) and no discoloration or cracking. Great for steaming!

  • This pan was great at first. However, I found that over time the nonstick coating came off. also the wooden spoon didn’t last long

  • Received one of their pans in early April. Wife loved it at first. Six months later, small chip in the coating. Contacted Our Place through customer service link. No response still, six weeks later. Contacted them through warranty link; no response 3-4 weeks later. Not cool for $150 pan.

  • I’ve loved my Always Pan—it’s versatile and works great for most cooking needs. However, with so many similar pans on the market now, there are definitely more affordable options that offer comparable performance. Still solid, but worth considering alternatives.

  • Cute, but not really worth the price because it doesn't really do anything special ...other than being aesthetic and heavy good quality/durability overall! I think I have seen some quite similar in look and colours at winners/marshalls for a quarter of the price though, so it depends if your buying it more for looks or not, but I can say that the quality is strong still <3

    Influencer for Our Place
  • Our Place has always been on my wishlist and I wanted to buy their cookware but I was waiting on the perfect color for me. As soon as I saw the ACID color I was sold! I been having these for a year and they are still in great condition. If you take care of them they will last you. You also have to keep in mind to cook on medium go low not on high. This will help them last longer :) I love their products! A great investment for myself since I cook everyday and looking at these every time I cook makes me happy so they are worth every penny!

  • Do not order anything from this site because they are scammers. My husband and I recently moved to Canada and ordered this cookware for our family. We ordered the Ultimate Cookware Set in steam color, since the color is not the same as on the website, I asked them to replace it in char color, since the replacement deadline is 100 days. They told me to pack everything as they sent me, which I did. I packed the two products in a large box, where the Always Pan 2.0 and Perfect pot are also located and stuck two stickers, since there are two products inside, and I sent the other two in two other boxes with stickers. In the post, they scanned three labels, since there are two products in one box (they scanned only one). My husband and I asked why she didn't scan the second one, the worker said that there was no need, because it was only one box, regardless of the fact that there are two products inside, so Our Place will check it when they receive the package. After a few days, the pan arrived at my address, but without the Always Pan 2.0. Then I realized that they don't check the returned packages at all and that they cheated me about Always Pan 2.0 and that they will never send it to me. Also, the Mini Always Pan 2.0 that was sent to me in char color was used and was damaged. When I sent them pictures of the damaged product, they didn't even bother to answer me. That's why they have an offer where you can use the product for free for 100 days and when you return it, they sell it to someone else, regardless of whether it's damaged or used. I have all the photos and emails and I can send them to everyone so that they can see how they cheated me and that they didn't send me the product I paid for. Please feel free to contact me, I will reply to everyone and forward photos and email correspondence with the company Our Place. Please don't buy anything from them because they are scammers. In my family, only my husband works and we barely earned the money to buy this dish for the New Year and they cheated us. I've been crying for days and I don't know what to do, I've never experienced anything like this before. I am asking all people if they can help me and advise me what to do and who to turn to for legal help. They don't give you a phone number, you can't contact them, they only contact you by email and you can't do anything.

    Own money
  • I absolutely love this brand! Their branding, the quality and usage of the products, and the style... Love everything about it!

  • I ordered the pan, plates and the bowls. I really love the plates and bowls. They have a great weight to them, they look great, and stack easily. I ordered more plates and now have 8.

    Feedback

    I was a bit underwhelmed with the pan. It looks really substantial in the photos but it doesn't feel as luxe in person. The other thing I noticed was that the oil pools in odd places when you're using it. There are so many types of companies in this space I would probably so more research next time vs. being won over by the aesthetic.

  • Really enjoy all of Our Place's products. I just purchased the wonder oven and am having a blast using it for cooking all different types of foods. It fits perfectly in my apartment and has been great for cooking!

  • I am pretty neutral on this pan set. I think it does the job pretty well, and it looks good. At the same time, it got marked up pretty fast on the outside and shows wear on the cooking surface itself, so I don't think it's aged the best in the past year-plus. Overall, I continue to gladly use it, but am not sure I would buy again.

    Feedback

    Shows wear too easily and cooking surface was pretty easily scratched.

  • I must say, I absolutely love & appreciate my frying pan & pot. The colors they offering bring a pizzazz to the kitchen. The durability of the both are great as I’ve had them for 2 years now. I can use both to cook for my fiance & I. The wooden utensils provided with the cookware is perfect so it doesn’t scratch the bottoms.

  • I purchased the wonder oven about a month ago and have been using it daily. So far the only issue I’ve had is the size is significantly smaller than the countertop/toaster oven I was using previously and that took a bit of getting used to. My husband joked that it looks like an army branded easy bake oven (because of the color.) I don’t have any real negatives to point out other than the staggeringly high price point for such a small item. However, it does work really well and I like that the included sheet pan feels dense and high quality, which wasn’t true of my previous oven. I also thought I would hate the knobs, but I’ve come to prefer their functionality over the finicky button panel of my previous oven. All in all, if you don’t mind the small size, it’s a great product. For reference—it’s barely larger than an iPad mini and too small for a standard “toaster oven size” silpat mat. My reasoning for only four stars is because I think the nearly $200 price tag is unfair for such a small item, but I understand that’s capitalism for ya ¯\_(ツ)_/¯

  • I will start by saying I love their dishes. I was introduced to this brand because I was looking for new dinner plates to replace all my 10 year old chipped crate and barrel dishes. Our Place plates are sturdy and gorgeous. I would buy more of their dishes without hesitation. Their pans on the other hand… If only these products lasted longer. I’m all about innovation to improve the user experience, and I will pay the investment…if it works. I have the OP Always pan, Dutch oven, small pan, and small pot. These products have a shelf life. After about a year the coating begins to chip or wear down even if you follow all of the instructions to a T. Once the non-stick coating is compromised everything sticks and it’s only a matter of time before you get so frustrated you look elsewhere. I will say, their customer service is great. I’ve had to replace my daily go-to Always pan 3 times. Yes, 3 times in 2 years because I’ve either received pans that already had small chips in the coating/paint or the pan didn’t even last 120 days before losing its non-stick. At this point I will continue to use the pans I have while they last, but will look elsewhere once the coating wears off. They are a hefty investment but the technology is not their yet to warrant the cost.

  • I love the overall brand and the aesthetic these kitchenwares bring to my space. I've had the Always Pan for over a year now and am very careful with it yet I feel like it's not really built to last. I know you're not supposed to use high heat and to wash it carefully but if it was an "always" pan it would be nice to be able to use a little bit of a higher heat for the price.

    Feedback

    The Always Pan in particular doesn't seem built to last. I wish my pan held up more and wasn't so discolored. I hope they try to improve this moving forward and it makes me hesitate to try other products from them.