Muji reviews and discussion

4.8

98% of reviewers would recommend to a friend

Reviews mention

  • Minimalist aesthetic, cohesive design
  • Beloved gel pens, smooth ink
  • Durable acrylic storage organizers
  • Calming, elevated in‑store ambiance
  • Inconsistent apparel quality, fit
  • Limited color variety, neutral palette
  • Occasional pen smudging or skipping
  • Underwhelming cleaning tools, suitcases

Muji wins strong reviews for minimalist, well‑made essentials that generally perform—from beloved 0.38–0.5 gel pens and high‑quality notebooks to durable organizers, travel containers, diffusers, and select apparel—yet the brand draws criticism for inconsistent clothing quality/fit, occasional product misses (cleaning tools, some suitcases), and prices that feel high for basics. Reviews also praise the serene in‑store experience and timeless design while noting limited color variety and that certain items smudge or skip, so discerning shoppers should target stationery, storage, travel accessories, and home goods over more variable categories.

AI summary based on Thingtesting reviews

907 reviews and posts

  • Have been using Muji's pens and other stationary for sooo long. They just work, work for long, and bring lots of small joy moments.

  • Good for one try but not for two. Exotic smell overall , but lacked sustainability.!

  • I recently purchased my luggage from Muji instead of purchasing from Away. I was overseas and my luggage fell apart. Muji saved the day. It’s a clean design and I’m glad I went there.

  • love their products and their stores. pls come back to california !

  • I love how Muji stores have the basic necessities and aren't overwhelming consumers with different options for each item. Muji is a one-stop shop for everything I need in my home and life. I've even been to the locations in Japan and they really are so similar to the US locations!

  • Buying online and in store for this brand is amazing. If you can make it to a store it is an amazing shopping experience. Muji is perfect for minimalist needs. I love that I can get so many matching pieces here and small organizational pieces. the pens they sell are also NEXT LEVEL. Cant recommend enough. Shopping on the website can be a bit glitchy but overall is an easy experience if you know what you are looking for.

  • Love going to the Muji store, it's super calming. My favorite products are the pens, especially the thinner .38 style and ballpoint .5s. I also get a fair amount of storage bins and trays from Muji.

  • Muji is one of my favorite Japanese stores. I am so sad that they had to close all their California locations as I can only enjoy Muji in person now in New York. I have been to the one in Ginza and it was just like the ones in the states, but...bigger and better obviously. I love Muji products and religiously only use Muji pens when I can as I have a large stash of them. I also love their notebooks and random home goods! For the most part everything is really affordable. We also swear by their diffuser and scents!

    Feedback

    Highly recommend going in person if you can as shopping Muji online I have never done but I have had difficulty ordering backup pens of a specific style I liked so I gave up. Love all the muji products in my household though.

  • Best pens and stationary in the game! Why spend $$$ on a notebook when you can get excellent quality goods that are sleek and gorgeous from Muji?!

  • Simple uncomplicated pieces that blends into your life. Underrated brand

  • MUJI! Love everything about them. Love their suitcases, their shirts, their pens, their kitchen items. HOW DO THEY DO IT ALL?!

  • This review is specifically about Muji socks which are incredible and underrated. These socks will last forever, feel beautiful on your feet, and go with anything.

  • I've always enjoyed all Muji products-acrylic shelves, 0.38 pens, clothes, house slippers, kitchen products, stationary, haven't had a single bad experience

    Feedback

    I wish there were more store locations

  • Love all their products. Well made and easy. Particularly love it for the office/stationary and storage pieces.

  • Muji is everything. When I go to Muji, I'm not overwhelmed by choice, nor by price, which is exactly what I want when I go shopping. Just give me exactly what I need - don't make me spend hours researching and choosing! Having basic staples saves me time and brain space to live my life.

    Feedback

    Use recycled acrylic for storage items.

  • Everything is very reasonably priced and I love their beauty and stationery products.

    Feedback

    I wish they had more storefront locations.

  • One stop shop for all lifestyle essentials that also look good, ranging from stationary, household items, travel essentials to beauty products. Snacks and food products are also great.

    Feedback

    Would be great for Muji to introduce more local products and concepts that are available in Japan.

  • Most beautiful and wonderfull stores. Hard to get out with an empty basket. One of the stores has in-store embroidery, where you can choose between small illustrations or names to be embroidered into anything fabric: tote-bags, t-shirts, caps, bedding. Very fair priced and a lovely aesthetic.

    Feedback

    Stores could have more personnel in-store.

  • Has amazingly designed pieces that are affordable, durable, and good quality. I have had my Muji drawers for 6+ years and they are still going strong!

    Feedback

    I do wish Muji would come out with a product cleaner for the drawers so that customers could easily clean the product without fear of damaging the acrylic.

  • Recently picked up some Muji cleansing oil and have found it to be comparable to higher end cleansing oils I've tried, at a fraction of the cost. It's super effective at removing makeup and I will continue to repurchase!