Had a picture printed, framed and sent to a friend. Great seamless process.
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I've used Framebridge twice - once for a piece of original art and one for fabric / needlepoint canvas. Both experiences could not be more different. The framed original art piece is stunning! They did a great job and although pricey, it's gorgeous and worth it. Shipped on time, the whole shebang was essentially flawless. The needlepoint canvas - this was another story. Once I actually got my piece, which I feel like I waited forever for, it was SO crooked. This was supposed to be a gift for someone and I would NEVER hang this in my own house, let alone give it as a gift. Initially I tried returning the product online but the customer service chat wasn't going to let me. Luckily I live in a large city with many Framebridge store fronts. I walked in and showed them what I was sent. They were speechless when they saw what I was sent as a finished piece. It looked BAD. They canceled my order in the store, on the spot. However, a month went by and I never saw a refund processed to my credit card. I had to chat with customer service to get my money back, which was just another hassle.
They are NOT eco-friendly. From what I've gathered, when you return, they can't / don't reuse the frame and all these used frames pile up and don't get used and are likely thrown away. Also would not recommend using for anything that requires any sort of judgement call. You should be SUPER clear in your instructions to them.
The process is easy and it's nice not to deal with the hassle of going to a frame shop. Overall the quality of the print is pretty low for the price point. On our first order they sent us our frame and the hooks were all mounted upside down which was a total disaster after the order went 1 week over estimated arrival. They did end up sending a replacement, but from the experience I would prefer to go down to the art store next time.
Price point is a bit high.
Love the styles and options for framing. The process couldn’t be easier—through the website and ability to preview your art in a frame and shipping. The frame I got is beautiful and is exactly what I expected. It feels high quality, however, one of the corners is uneven. I have and would’ve recommended them because I think this was a one off but I’m still disappointed.
So. Easy. And such amazing quality! I entrusted Framebridge with an old tapestry from my great grandma and their team helped me choose the best design and frame for my space. It ended up being a very smooth and positive experience even with some of the necessary back and forth.
I went into the physical store and everyone was really nice and thoughtful as I made a decision. The end result was so nice, and high quality. I would definitely go back to the store but I'm not sure if I'd ever be a customer who mails stuff in. (Please enjoy a photo my brother took framed here).
Framing itself is so expensive but this process was really easy and I loved going into the store because the experience was worth the price.
Love this brand. I have ordered from them several times. While it might feel a bit pricey, it's worth the effort. Much easier to use than a framer at a big box retailer and the print and frame quality are great. I also love the wide variety of frame options.
The shipping can be slower than expected
Definitely more expensive than buying a frame off the shelf, but worth it. Items are high quality. Slow shipping, IMO, but they work hard to personalize the work and everything is beautiful.