COS reviews and discussion

I purchased a layering top on 19th December and on its first wash, a hole appeared on the front of the garment. Customer service told me I had to return the garment to the store where I bought it, which I pointed out, would cost me slightly more in travel than the garment cost as I live some distance away from Spitalfields. I had photos of the hole and the label, but was categorically told they could do nothing. When I asked if effectively I had to 'suck up a faulty product and take the loss of £50-60, I was told, yes, correct there's nothing they were prepared to do. I certainly would never purchase a product from Cos again, and will be sharing this with my friends. Very disappointing. Date of experience: 10 January 2025

COS offers great quality and timeless pieces, but they are definitely on the expensive side. While the materials and craftsmanship are top-notch, it might not be for everyone if you’re on a budget. Still, it’s worth considering if you’re looking for durable, stylish wardrobe staples that last.

COS menswear delivers when it comes to quality — the construction is consistently solid, with clean stitching, good fabrics, and a level of durability that feels intentional. The pieces are minimal but well-made, with thoughtful proportions and materials that actually hold up over time. That said, the men’s offering can feel a bit stagnant. Style rotations are slow, and if you’ve shopped COS before, you’ll likely see the same silhouettes pop up season after season. Great for building a timeless wardrobe, but less exciting if you’re looking for something new or directional. Plus, the quality is absolutely there, but it always feels like it costs a little more than you wanna pay for what you’re getting is mostly capsule wardrobe pieces.

Since when did Cos get so expensive?! I’d rather spend that money on a more high-end brand or find something vintage/secondhand. Their prices are crazy, especially considering the quality. I’ve had a few pieces from Cos that either didn’t last or shrank in the wash. No, thanks.

I have purchased the clean cut t shirt and clean cut long sleeve . I found serious inconsistency in how the material felt . Keep in mind the t shirt is flexible and soft. The long sleeve feels stiff.

I purchased a coat online. I received the wrong coat. I promptly contacted COS via online chat and used the return label to ship the wrong coat back. The return was rejected because the “warehouse” manager determined the price had been switched. I was not contacted about the issue, nor did I switch the price tag. But COS had the nerve to send the crap back to me. Accusing a paying customer of lying in order to save $234 is ridiculous. COS does not respect their customers, does not honor their return policy, their customers services supervisors are rude and indifferent to the client ( only one supervisor was responsive but was not authorized to issue a refund). I am escalating my issue to HM corporate to get my money. Do not shop with COS! They are not a reputable company!

I bought some clothes on December 6th and today is Dec 23, I still haven’t received my order! The tracking number they provided shows that the order is still in warehouse and hasn’t been dispatched! I wrote to customer service who lied to me that the order has been dispatched, even though I showed her the screenshot saying it has not. She asked me to wait until 23rd, which everyone has left for holidays!!! Don’t order anything from COS Sweden! They never had customer service and will not have!

BUYER BEWARE!!! NO REFUND / NO REPLACEMENT! GARBAGE / TOTAL WASTE OF MONEY! COS is an unethical company that takes no accountability for overpriced, faulty products. As cool and chic their stuff might be, buyer beware. If something goes wrong, you’re stuck paying for their mistakes. I bought a $390 pair of shoes. The bottom fell off with the first two hours of me wearing them (at a sit down brunch!!!). They told me to send the product back for a refund/replacement (which I had to do twice because they sent it back to me without any records/decision), but sent it back even more damaged blaming me for what had happened to the shoes. They also accidentally added me to the call with the manager where they refused to consider what happened or take any blame for it. They have zero moral compass and are simply greedy, nasty, bad people. I used to be a loyal customer (for over 15 years), but will never buy anything from them again!!!!

COS is one of my go-tos for clothes. They have everything I need for my day to day, work outfits, going out looks, etc. It’s more expensive than I’d like, especially as it’s owned by H&M’s parent company, but I just wait for the sales! My favorite item from them at the moment are these navy, cotton trousers with the perfect barrel-leg shape. I can’t get enough of these and wish I had them in multiple colors and fabrics.

In 2020, I went out to find a leather crossbody bag, and I’m so happy I went to COS. This bag is gorgeous, simple, and took on 3 years of near daily wear, and still maintained its quality - the leather just got softer. I recently got a second version of the same exact bag I like it so much and want to keep using it. If this bag is representative of the quality of their products, I’d recommend the entire line.

Money, money, money makes the world go round. A dress ordered for delivery in Switzerland is 130CHF (about 133 Euros) but delivery in a EU country for the same dress is 86 Euros. I inquired with customer service, they answered very promptly and explained that it was not only about currency exchange but also market conditions and certain legal and socio-economical conditions. (I happen to be a lawyer), in other terms: the Swiss can pay more so let's do it because we can. The product was what I expected and was satisfactory, being gauged is not what I appreciate. A price difference due to regulatory, legal and different laws does not bother me, it is understandable but an increase of about 60% is not. Little Swiss residents beware.

COS is one of the best when it comes to the mass market. Their base t-shirts are an absolute staple in my wardrobe. I have 5 different colours and I keep repurchasing them every year. I love the thick fabric and the non-see-through material. Men's t-shirts, on the other hand, are not that great and thick, and they get destroyed really fast.

I sent the whole order back, the return was processed correctly and a few days later the information - the return was processed again. to pay 334e. I paid with klarna so I have invoice updates. So what do you call such a company? Obviously they are fraudsters, It is already known that I will avoid them. I went to the trustpilot website and realized my mistake buying in this store.

I'm a big fan of COS. I love their minimal, Scandinavian look. On a personal note COS also got me through a tough time... I was in Madrid earlier this year and had my phone pic-pocketed. I was feeling frustrated, angry and down. My husband suggests popping into COS. Before I know it I'm walking out wearing an all-new outfit and feeling a thousand times happier.

Cos is an amazing clothing brand that offers clean cut, luxe items. The items feel very upscale and chic.

One of my go-to fashion companies. Beautiful, well crafted clothing. Their parent company is H&M, which means they are aggressively investing in sustainable fashion in order to offset their fast fashion model.

I used to love COS in the beginning. Their clothes had impeccable quality with heavy cottons, fine materials and tailoring but the quality only went south over the years. Not too sure about the true sustainability impact as they still produce in Asia and it’s not clear which fabrics are organic and if fair labour along the whole supply chain in ensured. It’s still H&M at the end.

Decent garment quality. Didn't like the fit after while.

I’m a fan of COS because the aesthetic, palette and silhouettes are ideally suited to my style and at an accessible price point. The term sustainable though? That is absolutely greenwashing. COS belongs to the H&M stable which is responsible for a significant chunk of fast/disposable fashion so do I feel a little dirty when I add a COS piece to my wardrobe? Yes. But, do I try to make sure I avoid treating those pieces as fast fashion? Also, yes.

I love COS: their minimalist aesthetic, unique cuts, quality fabric, but some of the fits can be very, very funky so it takes trying on to know for sure how the piece is going to look. Inevitably 80% of my online orders are returned.