Away reviews and discussion

4.5

90% of reviewers would recommend to a friend

Reviews mention

  • Durable polycarbonate shell construction
  • Sleek minimalist exterior design
  • Smooth-rolling 360-degree wheels
  • Thoughtful compression interior
  • Easily scuffed outer shell
  • Occasional wobbly telescoping handle
  • Heavier dent-prone aluminum shell
  • Cumbersome removable battery module

Away wins strong reviews for durable, sleek luggage that packs efficiently and rolls smoothly, with many users praising years-long performance, thoughtful compression and laundry-bag interiors, and responsive lifetime warranty support. Reviews also flag drawbacks: shells scuff and scratch easily (especially light colors), handles can wobble, wheels or zippers occasionally fail, aluminum dents and feels heavy, and the removable battery is cumbersome under airline rules.

AI summary based on Thingtesting reviews

1,378 reviews and posts

  • I rave about my away bag. I don't know how, but I swear I can fit like 25% more in this bag compared to other luggage. This suitcase has lasted me 4 years and it's held up well with age, the dark-green color has a few scratches at this point but that's to be expected with the amount of travel I've put it through. I travel frequently for work and this bag makes it so easy to get around. I love the full range of motion and the overall design. I know it's an investment, but the quality and design are worth it.

    Feedback

    If you're considering the type of bag to get, I have the larger carry-on and have taken it abroad a few times with no problem. I'm also grateful I didn't get the travel battery add-on. A lot of my friends have it and it's a hassle to take the battery out when checking their luggage and overall, doesn't seem to have been worth it.

  • Good suitcase not sure if they’re actually worth the money

    Feedback

    Price point

  • My original away suitcase has stood up to numerous trips domestic and international. Great quality.

    Feedback

    Overall love my Away suitcase. So much so that I bought 3 as gifts for others, however I didn’t realize they updated the sizing and that the original Away carry on bag is bigger (fits regular plane overhead bins) than their newer smaller size carry on. The smaller one is a bit small, more like a weekend bag size.

  • My household upgraded our luggage to Away, and we're overall satisfied! The suitcases themselves have been incredibly sturdy, and the guarantee is solid!

    Feedback

    their color stock wasn't particularly consistent. prob a supply chain issue, but worth mentioning.

  • I have the carry-on size bag and love how it fits so much even though it looks small. Very lightweight and easy to travel with.

  • I like my Away suitcase. I've had it for 5 years now and it's still in great condition. I will say that the battery-in-suitcase functionality is outdated. TSA won't let you keep the battery in the bag, so you always have to remember to take it out (or leave the battery case at home, which is what I do) so you're effectively not really ever going to use the functionality.

  • I've had the larger carry on suitcase for a few years now, and it works perfectly for my needs. I had a problem with the battery (my fault), and Away replaced it quickly and for free.

  • I have the Aluminum Edition Carry-On. It's great! I wanted an aluminum hardshell suitcase and I didn't want to pay for a Rimowa or Tumi. Away hit the sweet spot.

    Feedback

    After about three or four years of medium-heavy use, I think the wheels are starting to show their age, so I hope they're replaceable. And it would be very cool if Away shifted to recycled aluminum for that line.

  • Ive had my navy Away suitcase for about 3 years and it seems to hold up decently over time. It's a little scuffed, but that's to be expected. The zipper is a little sticky on one side but for the price point I think it's done pretty well.

  • I am a consultant and pre-pandemic was flying every week. My Away suitcase (and I) has seen the worst of worst of flying through small planes flying through middle America, snowstorms, terrible airports, and sometimes janky hotels. And it has stood true to time! I made the mistake of buying a light color (baby blue), so you can see all the scuffs and marks, but I love it nonetheless. I am not a light packer, and the Away suitcase is able to help me travel relatively confidently with how much I stuff into it. I was not expecting much from "expensive" luggage, but I am blown away.

    Feedback

    As much as I love the product, I want to hold companies more accountable for their actions towards their employees, customers, and corporate commitments. Given the recent news about the company, would love to see more accountability and transparency in culture shifts!

  • I have the bigger carry-on and the medium, and can't imagine getting any other suitcase anytime soon. I mostly use the bigger carry-on, and have gotten a lot of use out of the rechargeable USB battery pack too. I like the colors and the look of the brand, too.

    Feedback

    They show scratches pretty easily, and one of the handles occasionally gets sticky.

  • I love this luggage. It’s stylish, functional and well thought out - from the removable battery, laundry bag, and compression technology.

    Feedback

    Lots of PR around the internal workforce and shady practices... hopefully all that has been figured out for the sake of the employees

  • Although on the more expensive side, even for hard-sided luggage, Away products are high-quality and durable. I never have to worry about it getting broken in transit, which makes it worth the cost to me.

  • borrowed a friend of mine hard shell suitcase when i went to europe last summer. classic and simple look but top notch quality. seems like the suitcase could take quite a few years of travel as well as opposed to some suitcases that seem to take a beating after a few trips

  • My Away suitcase was such a great purchase. It was the most expensive suitcase I've purchased but I was going on a big trip and needed something sturdy. It totally did the job and is still in great shape.

  • I like this suitcase as it is compact yet very durable. I like that it is a hard shell suitcase instead of a fabric kind for easy cleaning. It is a nice size that is also lightweight. It fits a lot for its size.

  • I love my away luggage because it is so durable and it holds up through anything. I have checked bags on long haul trips and they are never too scuffed and or dented. They hold up well and do well for long travel travels.

  • I love my Away suitcase! The green color is stunning and stands out at baggage claim. The polycarbonate shell is durable yet lightweight, and the 360° spinner wheels make it super easy to navigate. Inside, the organization features like the compression straps and laundry bag are really helpful. The only reason it’s not 5 stars is that it does show some scuffs after a few trips, and the handle could use more padding for comfort. But overall, it’s a stylish, reliable suitcase that makes travel a breeze!

  • I purchased this item after my friend had one a trip we went on together. I thought it was the coolest luggage, it fit SO much stuff and I couldn't believe it. She had the carry on and was able to take it on all the flights with ease.

  • Luggage is light and durable. Comes in many neutral and gorgeous colors. It is anti scratch. It all fits together inside. The wheels are durable, and rotate quite nicely.