Away reviews and discussion

4.5

90% of reviewers would recommend to a friend

Reviews mention

  • Sleek minimalist aesthetic design
  • Lightweight hard-shell construction
  • Smooth-rolling 360° wheels
  • Thoughtful interior compression system
  • Easily scuffed exterior surfaces
  • Occasional wobbly telescoping handle
  • Inconsistent zipper or mesh durability
  • Heavier, dent-prone aluminum shell

Away earns strong reviews for durable, lightweight polycarbonate and aluminum luggage that glides smoothly, packs efficiently with compression panels and a laundry bag, and is backed by responsive, often generous warranty service; however, reviews also flag easy exterior scuffing/dents, occasional zipper/handle/wheel issues, divisive or cumbersome battery compartments, and ubiquity that causes bag mix-ups. Overall, Away is good and works well for frequent travel, but buyers should expect cosmetic wear and consider darker colors or covers.

AI summary based on Thingtesting reviews

1,376 reviews and posts

  • The durability of the suitcase is amazing. So far super happy with it, although it could be lighter when it's empty. The small experience touches with a mesh bag for clothing and the interior panel that helps compress the non-zip side are great adds. Only complaint is that the wheels have a bit more friction than what I'm used to, so pushing a heavier suitcase has been a bit more difficult.

    Friends with Away
  • Super nice quality fits a ton of clothes. The flex ones too seem to be on the verge of exploding though sometimes. I can legit see the seams stretching sometimes if not expanded but many airlines I feel like make you gate check them so I hate expanding them.

  • I bought the Maverick collection carry-on and "The Large" for my trip to Italy 2.5 years ago. I was skeptical because the streets in Italy are cobblestone and I'd be hauling these all over with me. I was worried the wheels would get messed up or the shell would get scratched up or crack from all the traveling. 2.5 years later and they have both exceeded my expectations and held up impeccably. I travel almost weekly for work and the carry-on can easily hold 4-5 days worth of clothes. One of my favorite "luxury" purchases I've made! Highly highly recommend to anyone.

  • I'm a fan of Away's products and luggage for a minimalist look and high function. Ease of use when packing and clean design. Good brand. The premium product is well worth it.

    Feedback

    Depends on your price point, but I found it to be a great option when shopping and comparing against high quality luxury luggage products.

  • Loved the carry on suitcase - just found it to be a bit too small for what I needed. I was able to return my carry on due to their amazing 100 day trial and customer service was excellent. I would recommend them!

    Feedback

    I would suggest going to a store to see the various sizes!

  • I have the Carry on the the dark green and I adore it. It is durable, unique and fits so much. I use the portable charger all the time and love the additional customizable luggage tag.

  • I love my Away bags. I have the larger carry on and the weekender bag that slip over the roller bags handle for easy maneuvering. I have had them for about 5 years now and they have been pretty heavily used and have held up great. I also have the packing cubes which compress my clothing down so I can fit more in (and stay organized)

    Feedback

    I bought the one with the battery. It’s an up charge and I wouldn’t do it again since I don’t use it and the airports make you take it out anyway. If I could do it over, I wouldn’t add the battery.

  • I purchased these for my wedding back in 2019. They are definitely pricey and a statement piece, but I believe in paying for quality. I love the look and sleekness plus the ease of use. They really make the most of your space since I am definitely an over packer. The wheels are a definite plus to being able to wheel efficiently. I also like how they include a power bank for on-the-go needs.

    Feedback

    I wish there was a bag or compartment for toiletries. I also hate to put mine in here in case something leaks. So I end up using another bag just for this. I am thinking of a nice quality soft silicone-type bag. It can scratch pretty easily which is sad.

    Discount code
  • I have the black even bigger carry on with charger and I LOVE it. It is the Perfect size, wheels work great and charger is an added bonus. I love the sleek look and love that the brand will work with you to replace broken pieces. It’s an investment that is worth it!

  • I was able to purchase a carry on during a sale they were having back in 2020 and I am super happy with my purchase. The light pink exterior has held up to a few trips, with little to no marks or scratches. It feels super easy to roll around and holds more than my other carry on. I enjoy the multiple pockets and the inner drawstring bag to keep shoes away from my clothes.

    Feedback

    I personally would repurchase during a sale since the original price is kind of steep. Even though it has held up so far, I would purchase my next away suitcase in a darker color in case I want to check it in.

    Sale or special offer
  • I've had my Away suitcase for almost 5 years (after my last cheap suitcase fell apart during a trip to Italy). Huge fan of Jen Rubio and the brand she's built. I am most impressed with the durability of the suitcase. It's held up so well and have never had an issue with closing it (no matter how overstuffed it is).

    Feedback

    I haven't had to use it yet, but I love the lifetime warranty they offer.

  • I've had my Away suitcase now for five years and it's revolutionized the way I travel. It's completely held up, looks great and is just all around practical. Everyone gets the black or neutral colored ones but I suggest you go bold and get a color that you'll recognize easily. (I went with a limited edition Minion yellow one.)

  • Best luggage bags I have ever used! Love the larger carryon bag specifically. Highly recommend if you want a sleek looking high quality but still affordable suitcase!

  • They are OKAY luggages. I think there are better ones out there with other startups. But Away has their packaging and warranty down, which makes the brand v attractive.

  • Amazing customer service — replaced my cracked suitcase with a new one for free upon my reaching out.

  • I’ve had my Away carry-on roller bag for 2.5 years and it has held up extremely well. The handle, the shelf, the wheels are so sturdy and work well across cobble streets to carpeted airport floors. I have also been able to get out most of my scuffs with the magic eraser type tool they provided.

    Feedback

    I don’t really use the battery feature because having to take it out to carry on the plane so I always forget about it!

  • I have the large and carry on sizes of this luggage. It's functional yet minimal and looks super sleek. It is hardwearing but not bulky.

  • I love to way my Away suitcase looks. Despite being a hardshell, I feel that it packs nicely and I can fit a lot in the regular sized carry on.

    Feedback

    When packed tightly, I have a lot of trouble getting the handle to pull up when I am ready to roll the bag. This can create that awkward wait in the aisle on the plane while I fuss with my bag trying to pull the handle out. This suitcase also scratches extremely easily.

  • Great suitcases! We have them for the whole family. The wheel really easily. They hold LOTS of stuff. We got the guaranteed 'carry on' size to ensure that we will always have our luggage with us. Can't say enough good things about Away.