4.5
90% of reviewers would recommend to a friend
Away
4.5 • 1,377 Reviews
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4.5
90% of reviewers would recommend to a friend
Away wins strong reviews for durable, sleek luggage that packs efficiently and rolls smoothly, with many users praising years-long performance, thoughtful compression and laundry-bag interiors, and responsive lifetime warranty support. Reviews also flag drawbacks: shells scuff and scratch easily (especially light colors), handles can wobble, wheels or zippers occasionally fail, aluminum dents and feels heavy, and the removable battery is cumbersome under airline rules.
AI summary based on Thingtesting reviews
I have 2 away suitcases, a carry on and a larger suitcase and they've held up for years! They make packing super easy and since using away bags, I've been able to decrease the amount I pack because they are so functional. The wheels can roll almost anywhere, I've been to several remote locations with bumpy terrain and they still work! They're easy clean as well. I've also had wonderful experience with away's customer service.
I have had an Away carry-on for about a year now and I am loving it so far. The price point is definitely a little high, but I do think you get a high quality product. Another thing that sold me on them is their lifetime warranty that means if the product fails they will replace and I find that to be a unique offer. I also love the color options and the limited editions they do.
The durability of the suitcase is amazing. So far super happy with it, although it could be lighter when it's empty. The small experience touches with a mesh bag for clothing and the interior panel that helps compress the non-zip side are great adds. Only complaint is that the wheels have a bit more friction than what I'm used to, so pushing a heavier suitcase has been a bit more difficult.
Super nice quality fits a ton of clothes. The flex ones too seem to be on the verge of exploding though sometimes. I can legit see the seams stretching sometimes if not expanded but many airlines I feel like make you gate check them so I hate expanding them.
I bought the Maverick collection carry-on and "The Large" for my trip to Italy 2.5 years ago. I was skeptical because the streets in Italy are cobblestone and I'd be hauling these all over with me. I was worried the wheels would get messed up or the shell would get scratched up or crack from all the traveling. 2.5 years later and they have both exceeded my expectations and held up impeccably. I travel almost weekly for work and the carry-on can easily hold 4-5 days worth of clothes. One of my favorite "luxury" purchases I've made! Highly highly recommend to anyone.
3y ago
I'm a fan of Away's products and luggage for a minimalist look and high function. Ease of use when packing and clean design. Good brand. The premium product is well worth it.
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Depends on your price point, but I found it to be a great option when shopping and comparing against high quality luxury luggage products.
Loved the carry on suitcase - just found it to be a bit too small for what I needed. I was able to return my carry on due to their amazing 100 day trial and customer service was excellent. I would recommend them!
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I would suggest going to a store to see the various sizes!
3y ago
Love my away suitcases and great customer service
I have the Carry on the the dark green and I adore it. It is durable, unique and fits so much. I use the portable charger all the time and love the additional customizable luggage tag.
I love my Away bags. I have the larger carry on and the weekender bag that slip over the roller bags handle for easy maneuvering. I have had them for about 5 years now and they have been pretty heavily used and have held up great. I also have the packing cubes which compress my clothing down so I can fit more in (and stay organized)
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I bought the one with the battery. It’s an up charge and I wouldn’t do it again since I don’t use it and the airports make you take it out anyway. If I could do it over, I wouldn’t add the battery.
I have the black even bigger carry on with charger and I LOVE it. It is the Perfect size, wheels work great and charger is an added bonus. I love the sleek look and love that the brand will work with you to replace broken pieces. It’s an investment that is worth it!
4y ago
The amount of suitcases I have tried over the past 28 years is too many too count. After endless broken wheels, scratched outsides, broken edges and more I could not be more happy with my AWAY suitcases! I have the carry on and medium bag and I tell everyone I know to buy them. They are perfect for weekend trips, abroad trips and everything in between!! Get your self an AWAY bag!!
I was able to purchase a carry on during a sale they were having back in 2020 and I am super happy with my purchase. The light pink exterior has held up to a few trips, with little to no marks or scratches. It feels super easy to roll around and holds more than my other carry on. I enjoy the multiple pockets and the inner drawstring bag to keep shoes away from my clothes.
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I personally would repurchase during a sale since the original price is kind of steep. Even though it has held up so far, I would purchase my next away suitcase in a darker color in case I want to check it in.
4y ago
I've had my Away suitcase for almost 5 years (after my last cheap suitcase fell apart during a trip to Italy). Huge fan of Jen Rubio and the brand she's built. I am most impressed with the durability of the suitcase. It's held up so well and have never had an issue with closing it (no matter how overstuffed it is).
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I haven't had to use it yet, but I love the lifetime warranty they offer.
4y ago
I've had my Away suitcase now for five years and it's revolutionized the way I travel. It's completely held up, looks great and is just all around practical. Everyone gets the black or neutral colored ones but I suggest you go bold and get a color that you'll recognize easily. (I went with a limited edition Minion yellow one.)
Best luggage bags I have ever used! Love the larger carryon bag specifically. Highly recommend if you want a sleek looking high quality but still affordable suitcase!
4y ago
They are OKAY luggages. I think there are better ones out there with other startups. But Away has their packaging and warranty down, which makes the brand v attractive.
Amazing customer service — replaced my cracked suitcase with a new one for free upon my reaching out.
I’ve had my Away carry-on roller bag for 2.5 years and it has held up extremely well. The handle, the shelf, the wheels are so sturdy and work well across cobble streets to carpeted airport floors. I have also been able to get out most of my scuffs with the magic eraser type tool they provided.
Feedback
I don’t really use the battery feature because having to take it out to carry on the plane so I always forget about it!
I have the large and carry on sizes of this luggage. It's functional yet minimal and looks super sleek. It is hardwearing but not bulky.