Away reviews and discussion

4.5

90% of reviewers would recommend to a friend

Reviews mention

  • Durable polycarbonate hardshell protection
  • Smooth 360-degree spinner wheels
  • Thoughtful interior compression system
  • Responsive, generous warranty
  • Scuff-prone exterior surfaces
  • Occasionally wobbly telescopic handle
  • Intermittent zipper durability issues
  • Battery compartment usability drawbacks

Away earns strong reviews for durable, lightweight hardshell luggage with smooth 360° wheels, smart interiors (compression panel, mesh divider, laundry bag), and standout customer service with an easy, often-praised lifetime warranty—yes, it’s good and it works for frequent travel. Reviews also flag weaknesses: shells scuff and scratch easily (especially light colors), some wobble or sticking in the telescopic handle, zipper or interior-clip failures on occasion, and the ejectable battery’s limited usefulness due to airline rules and occasional fit issues.

AI summary based on Thingtesting reviews

1,379 reviews and posts

  • Away Luggage has been met with mixed feelings in my experience. While the variety of vibrant colors offered is visually appealing, I cannot overlook the disappointment I feel regarding the overall quality. The luggage feels relatively cheap and there is a constant worry that it may break easily or not withstand rough handling during travel. One positive aspect is undoubtedly the range of attractive color options available, allowing for some personalization. However, it is worth noting that the popularity of Away Luggage means there is a greater chance of other travelers having the same bag. This can lead to a higher risk of mistakenly picking up someone else's bag or having your own luggage easily blend in with the crowd. Away Luggage may have some aesthetic appeal, I find myself unimpressed with the quality and durability.

  • Its fine.... Suitcase is great, but customer service was super lacking... Needless, they are simply fine... Cheaper than rimowa but I recently switched to solagard which i like more... So there..

  • I’ve had the bigger carry on for years and it’s been a great companion on many international trips. It seems durable and is stylish. When airlines changed restrictions about in-suitcase batteries, Away updated mine for free during a quick visit to the store to one that pops out easily. Great customer service.

  • I just like don't need this ya know? I get that it charges thing but idk its like just save a little more and get a rimowa or something people in first class appreciate and you'll be happier.

  • If I could buy one brand of luggage for the rest of my life it would be Away. Such amazing quality and it last so long. Also they fit so much clothes for all of my friends who love to over pack like myself.

  • Five stars! Not because the quality is the greatest thing in the world (mine did get destroyed twice), but because of their customer service! When I got my Away suitcase off the luggage carousel I think I started crying in the terminal because I was so upset. After I wiped my tears, I emailed Away support and sent them the sad pictures. Within a few hours they had already sent me an order confirmation of a new suitcase being mailed to me! Sure, the suitcase is great. One of the largest carry-ons on the market and the interior design helps maximize space. But I do think the customer service really makes the product!

  • At first sight, Away suitcases look amazing, but that price huh? Anyways, details do matter and those little things add up with time: maximized space, pocket with used-clothing bag. And the weight! It's really-really light. You can live without it, sure, but if you have a spare dollar (okay, a bit more than that) it's definitely a great buy.

  • I actually got a suit case from them from Ellen two years ago. Definitely the sleekest and most modern high quality luggage ever. I still have it and use it till this day, and if time permits and it gets old, or not useable I will definitely be buying one!

    Ellen show
  • Have had my away suitcase for years and been pretty hard on it. Still love it— very smart design, fits a ton and takes a beating no problem

  • My sister and brother have away suitcases and love them. They are durable and have a great warranty. I don’t travel enough to see the value in getting my own.

    Feedback

    Great for frequent travels. Price point is too high for occasional use.

  • My big carry-on is so cute, lightweight, and easy to travel with. The battery pack takes up more space than I would have liked. I've also heard negative press about them, so I won't be purchasing again despite enjoying the product.

    Feedback

    My big carry-on is so cute, lightweight, and easy to travel with. The battery pack takes up more space than I would have liked. I've also heard negative press about them, so I won't be purchasing again despite enjoying the product.

  • I purchased these for my wedding back in 2019. They are definitely pricey and a statement piece, but I believe in paying for quality. I love the look and sleekness plus the ease of use. They really make the most of your space since I am definitely an over packer. The wheels are a definite plus to being able to wheel efficiently. I also like how they include a power bank for on-the-go needs.

    Feedback

    I wish there was a bag or compartment for toiletries. I also hate to put mine in here in case something leaks. So I end up using another bag just for this. I am thinking of a nice quality soft silicone-type bag. It can scratch pretty easily which is sad.

    Discount code
  • I have been eyeing Away luggage for a while and finally bough a checked bag for a trip to the UK. The overall quality of the luggage exceeded expectations. The lock is airport friendly and the overall design was very thoughtful.

    Feedback

    I would wait until a sale to make a purchase if you can.

    Sale or special offer
  • I got the carry on size, and I absolutely love it! Really high quality, smooth rolling experience, and love all the little pockets and inserts that help keep things organized (it even has a little bag inside for laundry!).

    Feedback

    I'm a little concerned about scuffing, but they include a magic eraser with your purchase to help buff away any marks, and so far it's been super easy to clean.

  • Truly a perfectly-rated suitcase. I have the smaller carry-on, the larger carry-on, and the medium. I also own one of the minis, which I use to keep my cords and chargers organized while traveling, and the packing cubes, to maximize my clothes space. The warranty on these is impressive and as someone who travels regularly for work and personal trips I cannot recommend enough.

  • I tried away suitcases and loved them. They are such good quality and durable alongside being cute while functional. The 100 day guarantee is the best!

    Feedback

    While I love away suitcases, I do think the prices are pretty steep. I feel like you can buy similar quality for a better price.

  • I do adore my Away carry-on luggage but beware, you're going to want to make yours discernable as it has become the most popular luggage at any airport!

  • Love love love Away! The carry-on is such a great size and made of extremely sturdy material. I also have the portable charger insert and the convenience of that is so nice while traveling. Love the colors and how great the sales associates are in the store.

    Feedback

    Wish is wasn't as expensive.