Le Creuset
2 years ago
Outstanding. My le creuset cerise 24 inch casserole is one of my most prized possessions, throughout the years having cooked eveything from the Gina Ford newborn chicken casserole to Julia Child’s to coq au vin for dinner parties and recently, Alison romans’s viral chickpea stew during lockdown. I purchased this item in 2010 as a new mother when my daughter was born. Sadly last year, the enamel at the bottom became burnt dark and started to chip away despite our use of gentle spoons ( wooden) and careful hand washing. We contacted customer service for repairs and came across the INCREDIBLE lifetime guarantee policy - after sending pictures our pan was replaced with speed, without any fuss or issue. Many brands do offer these guarantees but in practice, the conditions of replacement are too limiting. I was pleasantly surprised to have my pan replaced for free. Since then I have also been doing research on how to care for and maintain these enamel and cast iron of these pans carefully, by looking at various videos on you tube and on lecreuset.com. Kudos to the le creuset company for creating such a fabulous product that stands the test of time. Le creuset team: I will be a lifetime customer and I will continue to gift these items as wedding presents. They are practical beautiful and sustainable addition to any persons home and kitchen.
Feedback
NOTHING- better education around after care maybe?