pura reviews and discussion

3.7

67% of reviewers would recommend to a friend

Reviews mention

  • Sleek, modern diffuser design
  • Expansive, recognizable fragrance catalog
  • Effective whole-room scent dispersion
  • Convenient, customizable app controls
  • Short-lived, fast-draining fragrance pods
  • Occasional clunky app performance
  • Overbearing, synthetic car fragrances
  • Inconsistent scent longevity off-cycle

Pura delivers a smart, scent-filled home experience, according to reviews of its app-controlled diffusers and extensive fragrance lineup that often fill rooms effectively and look sleek. However, reviews also report drawbacks: short-lived or fast-draining pods, app lag/connectivity hiccups, car scents that smell harsh, and serious complaints about subscriptions and charges.

AI summary based on Thingtesting reviews

29 reviews and posts

  • Inhale- exhale! This incredible diffuser promotes healthy lifestyle that allows clean scents that welcome you into the room. Pura products support the clean lifestyle with amazing scents! Don’t miss this brand!

  • I have been hooked on the Votivo Red Currant scent since I worked at a boutique many years ago that sold their candles. Rumor has it that it’s Madonna’s favorite fragrance. It certainly is my favorite fragrance! It’s made up of tart citrus, cassis, and geranium. These refills are strong and last several weeks!

    Verified purchase

  • I would say the quality is good. And the scents are great. Although I would say that the price for it is a little bit overwhelming. Back in July or August I think, I saw on Instagram that they were giving out a free diffuser kit. Meaning that you could get the diffuser for free and pick two scents. The subscription process was difficult. Apparently you have to pay for the scents, and the diffuser is just for free. For a 12 month loyalty, according to the representative I called. If you tried to cancel the subscription, you would be charged the full price of the diffuser. I personally wouldn’t recommend it because although it looks aesthetically pleasing for a minimalistic look, it is not worth the money or the hassle.

    Received a free product from pura
  • My favorite product for my house, I have 4 of these and a constant subscription for scents! I constantly have new scents and always stock up on the holiday ones! It’s such a cute diffuser I have gifted it to friends as well and they love it just as much!

  • I love my Pura and I love that once I set it I don’t have to think about it until it’s empty, which it reminds me on my phone. Literally I don’t have to think and our house smells wonderful. BUY

  • I finally caved and purchased two home/wall Pura systems and about six scents. My husband and I liked the idea of setting a scent schedule through the app to have Chamomile / Lavender going in the bedroom when it's time for bed and then Orange / Vanilla going in the living room when the workday starts. We were surprised by how pricey the scent pods are (ranging from $12-$22) and how you can't assume that all the scents are safe for pets as there are different labels on each. The app takes some getting used to and only one person can really have it and control it on their phone, but overall it's a fun way to incorporate distinct scents and combos in the house without having to rely on burning a candle. We also have two air purifiers in the house that have companion apps and were disappointed that when the Pura is running the air purifiers report that there are toxins in the air! We try to limit the run time on the scents and never have them going strong, it's always at a medium level. I think it's a cool product, but isn't something we'll continue to use daily.

  • I am a bit of a Pura fiend. I have the Pura 3 in my bedroom, the Pura 4 in my living room, and the Pura Car in my car. The Pura 4 does better at filling the space with scents, but the difference isn't super noticeable. My favorite aspect of Pura is their selection of scents that customers are familiar with. They carry the cult-classic Capri Blue, and that is always a crowd-pleaser. Sometimes the app lags when I am trying to turn the devices on or off, but the issues do not persist for long.

  • The BEST scent system for my home. I have the Illume Coconut Mango & Capri Blue (volcano candle) scents. I have my Pura on a schedule and just having the one plugged into my kitchen makes my whole apartment smell amazing. Highly recommend Pura’s products. App is easy to use too!

  • I was recommend Pura by a friend and it was absolutely worth it! I love that it has an app so you can control the scent level and how long it’s on for during the day. I got the blue capri because I love those candles and it’s even more fragrant!

  • Loved it at first, but the pods run out pretty quick, and they aren't the most cost effective. I wish they had an option for cleaner more essential oils only as well. I will say, the fragrances are really nice!

  • The delivery company snapped a picture of the package they were allegedly delivering and they were not at my house nor any of my neighbor's, so the package with over $100 worth of PURA vials is MIA. Pura refuses to do anything about it because "it was a carrier error". Pura's customer service is non-existent and they are completely unhelpful. Plus, half the time my units are offline anyhow. Save your money, Pura is a waste of time and energy.

  • This company is not an honest company. I ordered the free defuser set and paid the 5.99 shipping cost. Never received the product and a few days latrler my credit card was chard $105.11. I had to call my bank and get my credit card replaced. Beware of this company.

  • This company is a scam. They try to claim that they’re giving you a free diffuser and fragrances and then sign you up for a year subscription that you can’t get out of. It’s a contract. Then when I said that I wanna cancel the subscription they told me well then you can send the diffuser back along with the fragrances. Scam pieces of you know what marketing lies

  • Do not waste your money on this company. They charged my card with a huge amount without even informing me, and I never received a single product. On top of that, their so-called customer helpline is a joke—no one answers, ever. This is nothing but a scam, and I regret buying from Pura.

  • I’ve had great experiences with pura since we purchased it last year. I love their selection of scents and Customer Service has been incredible (i.e. If you don’t like the scent, they’ll allow you to choose a new one). My absolute favorite is the Capri Blue lines. The iPhone app and pura device have worked almost perfectly for me, although I know others have problems with app. The ability to set multiple schedules and ease of adjusting the light and strength is awesome!

  • I really enjoy Pura! They offer a subscription plan where you get the device for free, but you're committed to a 6-month contract during which you purchase their scents. However, let me tell you, their scents are absolutely amazing! Although I did get tired of them after just 3 months. One thing I do appreciate is the ability to control the scent's strength right from my phone.

  • I have mixed feelings about Pura. On one hand I love it, but the app gets on my nerves sometimes. Pros- I love that there's an endless variety of scents to try from different brands. I have heard from others that some scents aren't 100% accurate compared to the original brands candle/ perfume, but I haven't ran into that issue myself. (I currently have Apotheke's Sea Salt Grapefruit and Canvas in my Pura) I think the app is also nice to have because you can set it to where if you're not in your home, it uses your location and will automatically turn off. The diffuser vials also last a long time- for me, I have them set to intensity level 4 and they lasted 3 months before getting low. I think the cost of each fragrance vial is also reasonable! Cons- The app is clunky and glitches sometimes. It's not easy to reset schedules, so you need to delete the whole thing instead of just editing it (is that just me doing it incorrectly??) Also if you want to move the device to a different spot you need to resync it and replug in the fragrance vials, which is annoying.

  • A subscription was gifted to me by a friend for 6 months for 2 scents. I had a lot of connectivity issues at first, and had to troubleshoot numerous times, until finally one day it decided to work no problem. Ended buying more scents, and a few of them just smelled so similar. I keep ours now in the living room, and its perfect when we have guests coming over and I can bump it up and fill the whole house with a scent. Smell doesn't last long when you turn it off. It can get a bit pricey if you don't have a subscription.

  • I got my Pura system as a birthday gift and I love it. I’m scared of leaving any electronic plugged in when I’m away from home, but love having a place that smells good. The timer/phone activation feature for Pura has really helped alleviate those issues so I’m not constantly worrying about whether my scented plug-ins are going to overheat/burn or not. The range of scents is also insane, and I’ve found plenty that smell amazing in about every scent category. Minus one star because the refills are pretty pricey!