4.3
74% of reviewers would recommend to a friend
Prose
4.3 • 1,460 Reviews
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4.3
74% of reviewers would recommend to a friend
5
Reviews on Prose’s website have a higher average rating compared to reviews on Thingtesting.
Prose draws strong reviews for truly personalized hair and skincare that often leave hair softer, shinier, less frizzy, and scalps cleaner; many praise the detailed quiz, custom scents like Oasis and Glacia, and elevated packaging with names on bottles. However, reviews also flag inconsistent results—some report dryness, greasiness, irritation, or even shedding—and note that customized formulas don’t always outperform regular products.
AI summary based on Thingtesting reviews
6mo ago
I was gifted by prose its impressive with its personalized approach, asking questions to tailor products to your skin’s needs. You can even choose your preferred fragrance. Plus, the stunning packaging elevates, making each product feel like a treat.
6mo ago
I’ve been using the Prose cleanser, serum, and moisturizer together, and they’ve completely transformed my routine. The cleanser is gentle yet effective, leaving my skin clean without stripping it. The serum absorbs quickly and gives a healthy, radiant glow. The moisturizer is lightweight but deeply hydrating, keeping my skin soft all day. My skin feels balanced, smooth, and refreshed—truly a perfect trio. Gifted by prose
6mo ago
A simple and effective 3-piece skincare routine that covers all the essentials. It keeps skin clean, hydrated, and balanced without feeling overwhelming. Perfect for daily use, especially if you want quick results with minimal steps. Great for beginners or anyone who prefers a low-maintenance routine. complimentary from prose
6mo ago
I got Prose as a gift a while back and loved it, so I finally ordered it again. My hair feels softer, shinier, and healthier already. It’s so lightweight but still super effective! I’m so glad I got to try it again. gifted by prose
6mo ago
I got Prose as a gift a while back and loved it, so I finally ordered it again. My hair feels softer, shinier, and healthier already. It’s so lightweight but still super effective! I’m so glad I got to try it again. gifted by prose
6mo ago
Prose completely transformed my hair routine. The fact that everything is customized makes such a difference—I’ve never had products that feel this tailored to me. My hair is softer, shinier, and way more manageable after just a few uses. It feels like luxury haircare that actually works. gifted by prose
6mo ago
I’m so impressed! The whole customization process is so easy and doesn’t take long at all. I love how you can put all your hair preferences and struggles and even your preferred scent and Prose will generate a full line of hair care products just for you!! Definitely recommend. gifted by prose
6mo ago
I’m so impressed! The whole customization process is so easy and doesn’t take long at all. I love how you can put all your hair preferences and struggles and even your preferred scent and Prose will generate a full line of hair care products just for you!! Definitely recommend. gifted by prose
8mo ago
Heard a lot of great things about this company and have had friends recommend trying so I did. The products were nice the scent I chose smelt amazing but didn’t seem to match my hair well and left it felling off but thanks to the incredible customer service team we talked through concerns and alternative formulas which has led to them sending a new formula free of charge. I’m hoping this one is just what I need🥰
1y ago
I did not notice hair growth but their products smell amazing and feel high quality!
1y ago
#ProsePraise I purchased a bottle of champions and subscribed to get it at a cheaper price and forgot to unsubscribe. Customer service team responded within an hour on a Sunday and handled the transaction extremely swiftly. Great customer service and the shampoo I received has been amazing so far as well. I just had a full bottle and did not need another one just yet! Will be re ordering and highly recommend the brand. Great customer service and high quality products.
3y ago
So I like the concept, though it did seem to lean towards female presenting needs than male. My goal was male pattern baldness. The product was fine for my hair, but my scalp and face ended up getting really itchy and rashy. I've had this happen with some other hair brands but haven't been able to figure out what the ingredient is that causes it. I relayed this information to their support team and didn't get much help unless I continued my subscription, so I cancelled and threw out the rest of the what I had.
I kept seeing ads for Prose everywhere and decided to try it since my hair is typically heat damaged and no drugstore or salon shampoo and conditioner was helping to improve its health. I love the idea of a tailored product just for me based on my exact needs—you can even customize the scent or have no scent. The questionnaire was thorough enough without being overwhelming and some of the questionnaires provided photos or diagrams so I could really match my hair issues and wants to what Prose could provide. I enjoyed the swift process and being able to dial in my priorities like, hydration, softness, shine, repairing split ends, and building growth. The 8.5 ounce bottles for shampoo and conditioner ended up being about $25 each, which I had mixed feelings about, but it actually is comparable to higher end brands when I compared. The process was easy to order and they communicate often via email to let you know about shipping, billing, and even customize the label of your bottles. I’ve gone through 4 bottles total and will keep using while also trying other brands to compare. The biggest difference I noticed was the slipperiness and smoothness of my hair, which they was from the silicon in the product; they give detailed and informative explanations of the ingredients and how they contribute to solving/helping your hair. The overall brand and experience feels very luxe and is a much different, more elevated experience than purchasing items from big retailers. I also appreciate that the formula is freshly made because I’ve bought new shampoos that quickly expire. What was interesting and a little much was the up-selling Prose does with offering supplementary products, like hair oil, hair mask, hair brushes (you can even get your name on a brush), etc. I haven’t purchased these and assume they can’t be that much different than competitors—and it was a bit forceful to have them suggested to me after taking the questionnaire because I felt like it was gimmicky. I recommend trying Prose shampoo, conditioner or both and seeing if you see/feel a difference. The subscription is easy to manage if you want to reorder, pause, or cancel.
5y ago
I loved the idea that Prose would customize for your location and season although I wasn't super impressed by the formula. I enjoyed the smell and the process of creating the shampoo and conditioner but found that I could have gotten a similar experience with other products.
Loved the idea behind this concept. Sounds amazing, right? I loved the experience of taking the quiz, of receiving a very beautiful Shampoo bottle, and it lasted a long time (I have thin/short hair)
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Ultimately, it didn't solve the issues that it was supposed to address. My hair didn't feel or look any different. So, I decided to move towards a more cost effective shampoo option.
The shampoo and conditioner worked great for me.
The smell, the smell the smell!!! I love using their products because it lingers on my scalp when I’m with my man, and it takes care of the hydration portion of my tight coils! Defo black hair friendly
My daughter customized her own Prose shampoo and conditioner and she absolutely loves this brand. It makes her hair smell great and look great, too!
Waste of money. Didn’t do anything different than any other shampoo and conditioner.
Good