Gap reviews and discussion

4.2

86% of reviewers would recommend to a friend

Reviews mention

  • Soft denim comfort
  • Durable kids clothing
  • Organic cotton tees
  • Cozy lounge sets
  • Inconsistent fabric quality
  • Oversized, confusing sizing
  • Logo-heavy design aesthetic
  • Pilling-prone cashsoft knitwear

Gap earns broadly positive reviews for reliable, comfortable basics—especially soft, well-fitting denim, organic cotton tees, pajamas, and cozy lounge sets—while mixed feedback flags inconsistent quality and oversized or confusing sizing. Reviews portray a brand regaining relevance with fresher designs under Zac Posen, yet criticized for logo-heavy styles, occasional flimsy fabrics (CashSoft pilling, thin cotton), and a perception of constant sales masking full-price sticker shock.

AI summary based on Thingtesting reviews

104 reviews and posts

  • I don’t care what anyone says, I love Gap. Great basics and long lasting options that are timeless and perfect for everyday wear. Great sales, coupons, customer service, easy shipping and returns, and also great credit card incentives if you choose to get it. The best part for me, however, is their petite collection. As a 5’ woman, it’s hard to find great petite options and Gap has it all for me.

  • I bought some nice quality organic cotton t-shirts for my husband. They washed and wear really well, soft and comfy.

  • If you get the right product, you'll find it's high quality for a low price. I am a frequent shopper of t shirts and activewear here. I've also purchased a couple pairs of jeans that I was impressed by.

  • Long time customer of Gap, mostly for the fit. I know that 9 out of 10 times that what I purchased will fit me as I expect it to. The styling has definitely become a bit more casual now but there is still usually a decent range of clothes running from dressy to casual. Chances are I will be able to find something that I like or am looking for to compliment my current wardrobe. The quality of their clothing is decent and they do offer styles and colors that are appealing and flattering to many people. One thing I would like to see in stores is a petite section. I can order that online but would prefer to be able to try items on in the store. I’m sure I’ll remain a customer for life.

  • I buy almost 75% of my clothes from gap. Their basics are perfect and I can always rely on a great sweater or jacket each fall and winter.

  • love their logo hoodies, stylish and comfy! I also purchased a pair of cargo shorts from them this past summer and I love them.

  • I can ALWAYS find something that fits me well when I walk into Gap. They have great basics, and usually pretty good sales. Their activewear has held up really well for me as well! However, I find that product quality is inconsistent; sometimes I have products which last a long time, while others fall apart after only a few washes.

  • Product quality had declined over the years. Only time to buy anything is on sale and even then questionable to just find another brand for whatever clothing you’re looking for. Weird sizing too.

  • Cute lately but it feels so overpriced. I’m not sure what paying $120 for a dress is actually for - it’s not sustainably made from what I can tell and the fabric isn’t anything special. I bought a few tees for work and the collars were all wonky and wavy after the first wash.

  • i have been going to GAP since middle school. i love the timeless look and the color pallets are soothing

  • Gap used to be popular when I was younger they kind of lost touch with the new age style

  • For casual, everyday clothing I love Gap. They have cute styles and colors at a great price point. The clothing quality far outweighs the price and so far I have not had problem with anything I have purchased. I especially love their kids clothing. It is practical and well designed. Sometimes it’s hard to find cute boys clothes at a good price but Gap always delivers. They have great sales too!

  • Gap body makes my absolute favorite PJs. Gap true sleep is the most comfortable & breathable.

  • I have been a customer for many many years. Started as a kid with the traditional Japanese to later the plane, the cities, and nowadays, no no no clothes for my baby. Gap is a brand that I can always trust with their quality. Also their customer service online and in store is the best.

  • Gap is usually my go-to for basics. The brand can be a bit expensive, but they have sales pretty frequently which makes it much more affordable. Tends not to carry “trendier” items, but great quality overall, specifically with their jeans.