Chewy reviews and discussion

4.6

92% of reviewers would recommend to a friend

Reviews mention

  • Compassionate customer service culture
  • Extensive product selection breadth
  • Reliable autoship subscription convenience
  • Helpful veterinarian chat access
  • Inconsistent shipping timeliness
  • Cluttered, chaotic website experience
  • Confusing promotions structure
  • Occasional pharmacy approval issues

Chewy earns high marks in reviews for an extensive product range, fast autoship, and consistently empathetic customer service, but it draws criticism for inconsistent shipping times, a cluttered website/app, and occasional pharmacy and promotion frustrations. The brand is good for one-stop pet shopping and an excellent online vet/pharmacy experience, yet buyers should note mixed delivery reliability and occasional stock or approval hiccups.

AI summary based on Thingtesting reviews

128 reviews and posts

  • Great website and customer support. I just find Petco cheaper often and with better loyalty rewards

  • Chewy honestly has just as fast shipping as Amazon does without having to pay for a membership! It also mostly has lower prices then most pet stores and they added a new chat to vet feature that’s free for members (which cost nothing but to sign up) and we all know how much we hate to go to the vet, spend a $100 for just one health question!!

  • This company cares about your pet's well being. Even sent flowers to me when my pet passed away and refunded me for my unused bag of food that was auto delivered.

  • I have used Chew for many years now. They certainly got me through the pandemic. Now that they've added equine products and feeds, I use them for all my horses' needs as well. My dogs definitely depend on Chewy as I live in a rural area where the top quality foods aren't available. Customer service is great and always helpful. Couldn't manage without my Chew deliveries.

  • Awesome company. Huge selection of products at very cheap prices. And delivery is fast. And subscription options as well.

  • As someone with a very spoiled pup, I love Chewy. They have a huge selection of pet products, and their shipping is always super fast. One of the biggest reasons I’m loyal to them, though, is their customer care. I remember hearing about how they sent a care package to someone who had lost their pet, and it really stuck with me. It’s rare to see a brand that shows that kind of compassion—Chewy genuinely cares about their customers, and it shows

  • My favorite place to go for all things pets! I love that I can set subscriptions on items that my cat needs. The team at Chewy is so thoughtful and even sent a portrait of my cat on National Cat Adoption Day!

  • We have been using chewy for a few years now and love it for the pups!!! If anyone reads this, please cut up all your trash before throwing it away to prevent pet suffocation in loving memory of our sweet puggle Jack 4/20/11-10/12/14

  • Phenomenal service, prices, and variety of products. If your feline needs medication or supplements regularly like ours did, Chewy is a god send.

  • Great alternative to Amazon for pet stuff, and also has prescription meds available.

  • Incredibly convenient and with a wide range of products. The prices are comparable to regular retail. The delivery and autoship process is smooth. But, if like me, you are also a Costco shopper, the prices are a bit higher on Chewy.com.

  • chewy is a big corporation, yes, but they have a lot of heart. It's convenient to use and when my dog passed away they sent me a card. Even my own vet still sends me reminders to have his vaccines done and my vet was in the room when he died... so .... yay chewy and boo to the pet healthcare system.

  • Chewy is my favorite place to order pet supplies from. They always have everything a need and a great selection of products to choose from. Shipping is super fast so I never have to wait too long for what I need. They always have sales or promotions so the prices are very reasonable.

  • i like chewy. it's an amazon company. i don't like that to get free shipping, one must spend 49$. other than that, they're pretty good.

  • My dogs get SO excited when their Chewy Box arrives! The subscription service makes life so much easier, no more hauling heavy bags of food and treats, they just show up on the porch every six weeks. Super fast and reliable delivery, and the dogs get a personalized birthday card on their birthdays!

  • Chewy has great prices and the absolute best customer service. I adore that they send my pup a birthday card.

  • Love how easy and simple Chewy makes it for my pups to get what they need outside of veterinary care! Perfect for any pet parent!