Chewy reviews and discussion

4.7

92% of reviewers would recommend to a friend

Reviews mention

  • Compassionate customer service culture
  • Extensive product selection breadth
  • Reliable autoship subscription convenience
  • Helpful veterinarian chat access
  • Inconsistent shipping timeliness
  • Cluttered, chaotic website experience
  • Confusing promotions structure
  • Occasional pharmacy approval issues

Chewy earns high marks in reviews for an extensive product range, fast autoship, and consistently empathetic customer service, but it draws criticism for inconsistent shipping times, a cluttered website/app, and occasional pharmacy and promotion frustrations. The brand is good for one-stop pet shopping and an excellent online vet/pharmacy experience, yet buyers should note mixed delivery reliability and occasional stock or approval hiccups.

AI summary based on Thingtesting reviews

130 reviews and posts

  • Chewy makes it extremely convenient to order all of your necessities for your pet. Their return policy is unmatched, and they offer a ton of different products.

  • Chewy has hands-down the BEST customer service. When I first got my puppy I had a bunch of questions and live-chatted them and not only were they so helpful, the following week I received a hand-written note welcoming Roo home with a Chewy ball. Their customer service is so easy to get in touch with, their products are great, and the pricing and deals are always great as well. Love their toy selection and the fact that I can easily order my dog's prescriptions on here!

  • Having 2 dogs, I am a huge fan of Chewy!!!! They are the amazon of all things pet - meaning they have everything you could ever need, more brands than any pet store, quick and easy shipping, and amazing customer service! They even offer prescription services and a great integration which obtains approval from your pet’s vet for any medication that needing a vet prescription (ex: heartworm medication). The system automatically contacts the vet for you once you order (or auto ship order) the meds! On top of that, they offer everything at reasonable prices with regular discounts available. We love the auto ship option for dog food so we never have to remember to go buy it last minute. It really is a life saver - you can get even choose the frequency of shipping so it’s specific to you & your animal. Not only that, but you can choose a specific auto ship frequency for each item you buy - so for dog food we get it every month while we get their heartworm, flea, & tick meds every 6 months! Lastly, their customer service is one of the best!!!! If a package gets lost or stolen, Chewy is so understanding and helpful. I truly believe they are a company that cares for pets and their owners. 10/10!!

  • Great website and customer support. I just find Petco cheaper often and with better loyalty rewards

  • Chewy honestly has just as fast shipping as Amazon does without having to pay for a membership! It also mostly has lower prices then most pet stores and they added a new chat to vet feature that’s free for members (which cost nothing but to sign up) and we all know how much we hate to go to the vet, spend a $100 for just one health question!!

  • This company cares about your pet's well being. Even sent flowers to me when my pet passed away and refunded me for my unused bag of food that was auto delivered.

  • I have used Chew for many years now. They certainly got me through the pandemic. Now that they've added equine products and feeds, I use them for all my horses' needs as well. My dogs definitely depend on Chewy as I live in a rural area where the top quality foods aren't available. Customer service is great and always helpful. Couldn't manage without my Chew deliveries.

  • Awesome company. Huge selection of products at very cheap prices. And delivery is fast. And subscription options as well.

  • As someone with a very spoiled pup, I love Chewy. They have a huge selection of pet products, and their shipping is always super fast. One of the biggest reasons I’m loyal to them, though, is their customer care. I remember hearing about how they sent a care package to someone who had lost their pet, and it really stuck with me. It’s rare to see a brand that shows that kind of compassion—Chewy genuinely cares about their customers, and it shows

  • My favorite place to go for all things pets! I love that I can set subscriptions on items that my cat needs. The team at Chewy is so thoughtful and even sent a portrait of my cat on National Cat Adoption Day!

  • We have been using chewy for a few years now and love it for the pups!!! If anyone reads this, please cut up all your trash before throwing it away to prevent pet suffocation in loving memory of our sweet puggle Jack 4/20/11-10/12/14

  • Phenomenal service, prices, and variety of products. If your feline needs medication or supplements regularly like ours did, Chewy is a god send.

  • Great alternative to Amazon for pet stuff, and also has prescription meds available.

  • Incredibly convenient and with a wide range of products. The prices are comparable to regular retail. The delivery and autoship process is smooth. But, if like me, you are also a Costco shopper, the prices are a bit higher on Chewy.com.

  • chewy is a big corporation, yes, but they have a lot of heart. It's convenient to use and when my dog passed away they sent me a card. Even my own vet still sends me reminders to have his vaccines done and my vet was in the room when he died... so .... yay chewy and boo to the pet healthcare system.

  • Chewy is my favorite place to order pet supplies from. They always have everything a need and a great selection of products to choose from. Shipping is super fast so I never have to wait too long for what I need. They always have sales or promotions so the prices are very reasonable.

  • i like chewy. it's an amazon company. i don't like that to get free shipping, one must spend 49$. other than that, they're pretty good.