Away reviews and discussion

Received a carry on size Away suitcase for my birthday a few years back and have gotten so much use out of the bag. Although the color I have does show scuff marks, all the zippers, pouches, and straps still work perfectly, and I really appreciate having the portable charger when I am traveling. I do think the quality matches the price point here and don't have any complaints about the suitcase.

I give this bag a relatively high rating simply because it's survived multiple years of (pre-pandemic) frequent use. It's a good size, able to handle more than a week's clothing or easily a long weekend or wedding for two. But I'm not sure if the bag counts as great value otherwise. Mine got quickly marked up with scratches from normal use; the battery, needing to be removed from flights, ended up something I haven't bothered to bring with me for years.

I love my Away Smaller Carry-On! It’s the perfect size for quick trips and fits easily in overhead bins - even the small hopper planes. The compact design doesn’t sacrifice space, and it rolls so smoothly—it glides through airports with no effort. Stylish, practical, and super convenient.

My bags have been with me around the world and back again, and they have the stickers to prove it! I've literally gone on 300 flights with these suitcases, and have only ever had 1 issue, which AWAY immediately sent me a bag replacement for. 10/10

was hesitant to buy Away. I wasn't convinced they would be worth the price. I've now used them for 1 roundtrip flight, and a few road trips. I am a convert. I have a carry-on and medium check bag. Both are the perfect size. The carry on fits in the overhead bins of the smallest American Airlines planes that still fit roller bags, which I flew on. The wheels are smooth as all get-out, and they glide even when full and with a heavy backpack on top. I'm hoping I'll never have to use the warranty, but that isn't realistic for a suitcase. I'm confident the bags will hold up, but will also be covered if need be.

Spotted this here just when it was about to be my mom’s bday so me and my sister got it for her since she was always complaining about her old one. She won’t even travel with this. She says it a stay at home luggage. lol I wonder if they also carry those plastic covers b/c I’m pretty sure she’s scared she’ll scuff it especially how they handle bags at the airport. Super nice luggage. I want one for myself.

I have Carry On, Medium Suitcase, and Packing Cubes and have been using them as my only suitcases since 2018. They have great customer service with a lifetime warranty, meaning when my suitcase got dented, I brought it into the store and traded it in for a new one for free. I love how much I can fit into them and the way that they move around spaces. Their packing cubes are designed to fit perfectly into their suitcases and make it super easy to travel for long periods of time

I love Away! I got the full sized suitcase as a gift and I got the matching smaller carry-on one year later because I loved my first one so much. They roll extremely smoothly and are relatively quiet for a suitcase. It's very solid - since I have been slowly moving across continents for the past few years, I frequently packed very breakable items and almost everything has made it intact. I also love love love the colours available, I have the teal blue colour and I am still obsessed even years later. They are very worth the money. And I love that they come with dust bags and sponges to protect your investment. Update: when an airline broke the wheel off of my Away carry-on recently, I sent it to the company and they replaced it for me free of charge and with a really fast turnaround time - great customer service!

If I were to describe this brand...it would be this. Away is the Rolls-Royce of suitcases and the PT Cruiser for customer service...from afar it looks cool, but up close it's pretty ugly. I was excited to receive this as a Christmas gift but was disappointed to realize it didn't have the USB charger. I emailed customer support and they walked me through the exchange process...which was supposed to be pretty simple- it wasn't. After over a month of waiting, I finally emailed them to ask if they had received my suitcase so I could exchange it...weeks later they responded saying they didn't know where it was. I understand things happen and the mailing system ebbs and flows. But it was disappointing to have not been notified throughout the process and if felt like a part-time job to hound down customer support. I don't believe they would have followed up with me had I not been persistent. Very unfortunate for such a high-price item.

I was given the aluminum small suitcase as a birthday present and it’s the best suitcase I’ve ever owned. It’s super robust and protects absolutely everything inside, it’s the perfect carry on. In general AWAY have set the precedent for successful DTC businesses.

Purchased 2 years ago to replace an old broken suitcase and it’s worked perfectly. I love how compact it is and durable even when I have to check it

I have 2 suitcases and like them. I’ve had them both for a 3+ years and they’ve held up. Very scuffed and well used but they work well. The wheels are a little funky now and make a lot of noise on my carry on but I haven’t cared enough to try and get them fixed!

I've had my carry on suitcase for almost 10 years now and it's held up through it all. I've thrown it down 3 flights of stairs (accidentally), squished WAY too much clothing in it countless times, taken it through 10+ countries on 30+ flights a year, through subways, cobblestone roads, and more. This year one wheel has become slightly busted and I want to send it in for a fix, as it has a lifetime warranty, but they require the receipt (which 10 years later, I don't have anymore). I also wish it was easier to clean, I got the white suitcase and even the mr. clean magic eraser isn't helping. Would recommend a dark color.

There is a reason the Away bags continue to be one of the top choices for travel. They are incredibly sturdy, highly mobile and easy to tote around in your travels.

By far my favorite luggage brand. I love the compression side and am able to fit more in this suitcase than any other one I’ve used or tried. Years later and ive added a few more to my collection, will always buy from away!

I am on my second bigger away carry on bag in forest green. I travel for work and pleasure so after two years the zipper broke. I was able to provide the email used to purchase the bag originally and they sent me a new one! That was about a year ago and the new one is still going strong.

I have the aluminum carry on and I get compliments absolutely everywhere I go! Not only is it stylish, it fits everything I need and I don’t have any issues with it. Customer service is amazing as well.

I got the white carry-on and it has survived multiple international + domestic trips. Yes, it does scratch and get dirty easily, but I knew that was a possibility when I chose the white one. Overall it's more of a status/Instagram symbol than the world's best luggage, but I don't regret the purchase. I'd give it 3.5 stars if I could.

Using AWAY has been like traveling with a cloud, soooo comfortable and amazing! I had a tire issue after 30 minutes of them not having the tire replacement I was given a new suitecase and I was on my way.

I've been a fan of these suitcases for years! They're perfect if you like the hardshell style that has a little bit of give. I have 3 sizes and love them all, especially that they come with a hidden pouch zipped inside that is always handy for dirty laundry.