Away reviews and discussion

4.5

90% of reviewers would recommend to a friend

Reviews mention

  • Sleek minimalist aesthetic design
  • Lightweight hard-shell construction
  • Smooth-rolling 360° wheels
  • Thoughtful interior compression system
  • Easily scuffed exterior surfaces
  • Occasional wobbly telescoping handle
  • Inconsistent zipper or mesh durability
  • Heavier, dent-prone aluminum shell

Away earns strong reviews for durable, lightweight polycarbonate and aluminum luggage that glides smoothly, packs efficiently with compression panels and a laundry bag, and is backed by responsive, often generous warranty service; however, reviews also flag easy exterior scuffing/dents, occasional zipper/handle/wheel issues, divisive or cumbersome battery compartments, and ubiquity that causes bag mix-ups. Overall, Away is good and works well for frequent travel, but buyers should expect cosmetic wear and consider darker colors or covers.

AI summary based on Thingtesting reviews

1,376 reviews and posts

  • I have the small duffel bag and find that it’s kinda stiff and doesn’t fit a whole lot. I wish the top part was more flexible because it would be easier to zip and easier to fit more things if it had more give.

  • I adore my Away suitcases. As a road warrior who traveled over 600,000 flight miles over the course of 700 nights in 5 years, I have taken the Bigger Carry On on more trips than I can count and it still works as good as it did when I first purchased it. The suitcase is extremely light compared to other suitcases I've used and I appreciate that the "hard shell" has the flexibility to slightly expand if you overpack. The wheels are extremely smooth and make walking on a smooth surface extremely easy. I recently had an issue where the zipper broke on my Bigger Carry On and the Away customer service was fantastic and they completely replaced the suitcase after I had it/used it for 5 years. Truly an amazing product and company.

  • I love my carry on size suitcase. The outer shell is super durable and thick and the handle is super long, being tall, I love this feature!

  • Great reliable suitcase. My husband has had his for 4 years and recently had an issue with the handle and the customer service was incredible. They not only responded right away, they replaced his luggage for a brand new one, no extra cost. 100/10

  • I have both the carry-on and checked bag and I love it! I was able to pack 12 days of clothes in the carry-on for a trip to Tokyo and it was super easy to navigate the busy city with.

  • Can pack 4 days of clothing, toiletries, and an extra pair of shoes. Love the compression. Amazing customer service!! No problem fitting in overhead compartments. The only negative is wheels are not too good on the carpet.

  • First things first: the bag looks great. The subtle colors are my choice for a more "under the radar" airport experience, I'm not one who needs a flashy aluminum Rimowa. The inclusion of a battery pack is standard on a lot of bags today, but this was my first bag to include one— for me it's been really nice as I always carry my luggage on the plane, but I understand it can be a bit annoying when you want to check the bag, and your luggage is so jam-packed that getting the battery out is difficult (or impossible) without unzipping the bag to reduce pressure on the battery slot. The straps inside the bag did start to fray pretty quickly, and one ripped after about two years of monthly use. That was a bummer, for a bag of this price I would have expected better.

  • This bag can fit everything and THEN SOME!!! Definitely recommend!

  • Great, basic suitcase for all travel needs. I’ve owned an Away suitcase for 5+ and has held up very well after several trips. The bigger carry-on is the perfect size and can fit a solid amount of clothing. Also love the little laundry bag that tucks into a little pocket inside the suitcase.

  • lightweight luggage, sleek design, and easy to travel with. love everything about this product but hate everything about their absolutely terrible customer service. I love my luggage but would not repurchase from this brand.

  • I love my Away suitcase the most. It rolls so easily and smoothly, fits enough for 5 days away (carry on size), is light AND beautiful to look at

  • i got into away several years ago. i have the bigger carry on and it’s my go to for long flights. i can easily put it in the overhead compartment or, if the airline is offering complimentary baggage check, i can easily check in the bag and not have to worry about it after. i like the little laundry bag it comes with and i have the rechargeable battery which always comes in clutch 🫡 it holds SOOOOO much. i have it in the classic navy.

  • Best travel bag ever! Sturdy, lightweight, easy to use! I can fit more into the AWAY carry on than any other carry on luggage bag out there!

  • I purchased this suitcase for my wife, and we’ve both been impressed with its robust durability. The integrated iPhone charger has proven to be a game-changer, proving useful even outside of our travels. A word of advice to new owners: consider getting a distinctive name tag. The popularity of the Away suitcase, particularly in blue, means you’ll be spotting it often on the carousel. It’s an investment that ensures our travels are as smooth as the suitcase’s wheels.

    Customer
  • Great suitcase! I have the slightly smaller expandable carryon size in blue that I received as a gift last year. Favorite parts: - rolls smoothly and easily for easy and quick moving as needed - comes with a kit of cleaners and chargers; I haven't ended up using a lot of them, but it's nice to have - comes with laundry bag inside that i've used - easy to use as a carryon as well as a checked bag sidebar: I may or may not have sat on the suitcase to 'ride it down' a small slope within an airport and it held me with my backpack for an amazing core memory :) Only drawback is that i think the handle can be a little finicky and drops down even if locked in from the medium height. I'm a short human, so like the optionality of not having to the use the tallest height of the handle!

  • i love away luggage. they’re functional and durable while looking chic walking through the airport!

  • Travel in style with Away! ✈️🌍 Experience the perfect blend of functionality and aesthetics with Away suitcases. These sleek companions are not just luggage; they're an embodiment of smart design and durability. From the seamless wheels to the thoughtfully organized interior, Away takes the hassle out of travel and adds a touch of sophistication to your journey. Pack your dreams and roll with Away!

  • I bought my first away luggage in 2016 and unfortunately my ex bfs cat decided to pee in it while I was visiting :( I liked everything about the luggage and would definitely buy again, however ended up trying a new brand from Canada called Mono because they had a really cool Italian terrazzo design. The functionality of Away was amazing. Loved everything about it. If in fact something happens to my new luggage I probably will go back to Away to give it another try!