Curology offers customized and accessible prescription skincare.

David Lortscher

Glenn Lortscher

Curology has mixed reviews. Users appreciate the personalized treatment and its effectiveness for some, but are disappointed with the high cost, questionable customer service, and potential adverse skin reactions. Some users also question the actual 'customization' of the product.

Curology

Rosacea

Custom Rx Treatment

Serum

Cleanser 

Skin care

Moisturizer 

Barrier balm

Chapstick

Skin Care

Acne & Blemishes

I decided to try the starter kit, I think it was under $10 but I’m not positive. Let me start off by saying this is an awesome subscription service. You upload pictures of your face and explain what your current skin issues are and they add a prescription with a legit label with your name on it. You try it for some time and then they follow up with you. I found some of the products at target which is more convenient for me personally. Only cons are the shipping told a while and to it’s costly to have the subscription 

I used curology for years and i think it really helped my acne, especially the acne spot treatments. That what I bought and used the most. I do wish it was a bit cheaper or that places like Target that now sell it in store had the spot treatments on top of the cleansers and moisturizers. 

I like that it's customizable but the subscription itself is a hassle

It did absolutely nothing for me other than break my skin barrier. I followed directions as instructed, and my skin was absolutely raw from the tretinoin. I stopped using it for two weeks to heal my skin, and gave it another chance only for the same thing to happen. I reached out to customer service and they gave me a weaker tretinoin and still, my skin barrier was breaking. 

I did a trial and wasn't expecting much. But after 2 weeks using the tretinoin × niacinamide custom formula they made for me I feel like I am aging in reverse!!! The subscription is a bit spendy, but all the products I tried were wonderful, from the cleanser to the barrier balm to the chapstick and moisturizer.  I think it's worth the prescription for my skin solo, about 30 dollars a month.  I wish I could afford to get the other things too every month!

nice website and customer service. I did not notice anydifference using this product. not for people with hormonal acne 

I discontinued the prescription products because my skin was never able to adapt to tretinoin and the other Rx didn’t make a dent when my hyperpigmentation. However, I love their moisturizer. It never breaks me out and it keeps my skin happy, even in the winter. I also love that I can now buy it at Target rather than having it shipped to me.

I got a very unprofessional skin  care provider . When I have question regarding the issues regarding acne’s , he is just ignoring and saying we don’t cure acne  , that’s comes from your body. Sir , We know that , we are not able to cure so we are contacting you , so they can give a good direction. It’s was so much frustrating.I got the free trail on my first order which wasnot new , it looks like as if it was used .
My provider name was PAUL.

I’ve tried to use Curology twice over 4 years, once back in 2019-2020, and again from 2023-2024. Both times I had unsatisfactory results, and terrible customer service.

Let me start by saying the Curology formulas are not customizable, that is a myth. They have a handful of different prescriptions they use, so in reality there are only a few prescription combinations you can get, all the while telling you it’s “customized to your skin”. Both of the prescriptions I used (2019 and 2023) were almost exactly the same, even though I addressed different skin concerns each time (oily-ness, acne breakouts and skin tone the first time, and dryness, hormonal breakouts and skin texture the second). Those are very different scenarios, but I was still prescribed almost identical formulas.

The first time I used Curology, it broke me out pretty bad while I was already experiencing acne breakouts. I panicked, but all of the reviews and the instructions said to wait as this tends to happen initially. So I waited about 2 months before I saw the breakout start to go away. However, my skin still felt oily yet unmoisturized, and my original acne I started with would not go away. I used that formula for about 8 months before I gave up, not seeing any further progress.

The second time I used Curology, I addressed different skin concerns, as my skin has changed a lot in 4 years. I no longer struggle with acne but instead hormonal breakouts, dry skin and old acne scars. However the formula I received is almost exactly the same. “Zinc pyrithione, clindanycin, and niacinamide”. The only difference is the percentages of each medication. And I had the exact same results: initial break out, then once that dissipated I was left with the exact skin I had when I started. The only thing different this time is that they sent me a moisturizer, which wasn’t the best I’ve tried but it was thick and hydrating which I liked. However there are far better ones I’ve used from drugstores: Cetaphil’s deep hydrating moisturizer is my current favorite. I used this prescription for about 4 months, then used it on and off again a couple times a week, and then gave up again.

As for the customer service, it was definitely on the low end of customer experiences I’ve had. I reached out over text as that is a customer service option they offer, and the service agent I talked to I’m almost convinced was an AI chat bot. Completely unhelpful and detached, and completely ignored my issue and instead kept trying to send me a credit to cover my next box, even though I explained I would rather just cancel my account completely. Mind you, the credit he put into my account doesn’t even cover shipping.

That’s another thing: Curology is wayyyy too expensive. At least four years ago it wasn’t as bad: about $20 for a box, and $5 or $6 for shipping. Now, just a box for one prescription is $39.99, not including shipping.

To anyone out there looking to try Curology: don’t. It really is not worth it. My skin is doing well now, and it’s because I did extensive research on my skin needs and found affordable, simple products that work wonders for my skin. It may take more time than filling out Curology’s “customizing quiz”, but it is worth it by far. There are great YouTube videos out there that break down your specific skin needs if you’re not sure where to start. I’d avoid the influencer-type ones though, they’re usually not legit/trying to sell you something.

Sorry this is so long, but moral of the story here is: Don’t Use Curology.

I signed up for a 30 day trial, canceled my subscription at the end of the trial and was still charged $94 for a product I never received. I’ve been trying unsuccessfully for almost a month to get a refund from them. I’m incredibly disappointed with my experience with this company. Not only did the product not work, I was cheated out of $94. This company is a scam that I unfortunately fell for. 

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