Curology

TLDR: They hide the cancel button, changed my subscription after I edited it, will not refund, cannot reach a person on the phone. Also, super suss that they do not have a phone number to call. This subscription is a scam. After I received my trial, I did not receive any communication from the dermatologist who was supposed to help personalize my formula. I went on the website to cancel the subscription, but could not find a cancel option in Manage My Account. Instead, I updated my subscription to remove all items. I double checked that the change was saved, tha I would receive 0 items and be charged $0. One week later, and they charged me $92 for the full subscription. There was no notice that they had added all the items back to my subscription, nor notice that my order would be shipped soon. Just the shipping notification and an instant charge. So, I went in search of customer service. Oh boy! First you have to get through an AI chat bot who repeatedly told me they could not refund a charge once the item had shipped. When I told it I had made the changes prior to the shipping date, it said there might have been a save error. So I went on to the website again and tried removing the items from my subscription to see if I had missed a Save button. There is no Save button, but I did navigate away from the page and go back, and it had saved 0 items and $0 for my subscription. Then I managed to get through to a person. BTW, they will only text you and cannot take a phone call, so who knows if the person is not also AI. After I explained what had happened again, the customer service rep said that there were had been no changes to my account. Now that was weird because I had literally just made a change to my subscription. I went back on to the website and removed all items from my subscription again. THIS time, my subscription appeared to be updated but when I navigated away and went back, the items had all been added back and my changes were not saved. A little suspicious that my account appeared to update the first two times, but after I talked to a customer service representative the functionality of my account changed. They are still refusing to refund me.

The packaging is very cheap, in fact it arrived broken and the quantity is very little for what you pay. It’s not worth it .

I’ve tried to use Curology twice over 4 years, once back in 2019-2020, and again from 2023-2024. Both times I had unsatisfactory results, and terrible customer service. Let me start by saying the Curology formulas are not customizable, that is a myth. They have a handful of different prescriptions they use, so in reality there are only a few prescription combinations you can get, all the while telling you it’s “customized to your skin”. Both of the prescriptions I used (2019 and 2023) were almost exactly the same, even though I addressed different skin concerns each time (oily-ness, acne breakouts and skin tone the first time, and dryness, hormonal breakouts and skin texture the second). Those are very different scenarios, but I was still prescribed almost identical formulas. The first time I used Curology, it broke me out pretty bad while I was already experiencing acne breakouts. I panicked, but all of the reviews and the instructions said to wait as this tends to happen initially. So I waited about 2 months before I saw the breakout start to go away. However, my skin still felt oily yet unmoisturized, and my original acne I started with would not go away. I used that formula for about 8 months before I gave up, not seeing any further progress. The second time I used Curology, I addressed different skin concerns, as my skin has changed a lot in 4 years. I no longer struggle with acne but instead hormonal breakouts, dry skin and old acne scars. However the formula I received is almost exactly the same. “Zinc pyrithione, clindanycin, and niacinamide”. The only difference is the percentages of each medication. And I had the exact same results: initial break out, then once that dissipated I was left with the exact skin I had when I started. The only thing different this time is that they sent me a moisturizer, which wasn’t the best I’ve tried but it was thick and hydrating which I liked. However there are far better ones I’ve used from drugstores: Cetaphil’s deep hydrating moisturizer is my current favorite. I used this prescription for about 4 months, then used it on and off again a couple times a week, and then gave up again. As for the customer service, it was definitely on the low end of customer experiences I’ve had. I reached out over text as that is a customer service option they offer, and the service agent I talked to I’m almost convinced was an AI chat bot. Completely unhelpful and detached, and completely ignored my issue and instead kept trying to send me a credit to cover my next box, even though I explained I would rather just cancel my account completely. Mind you, the credit he put into my account doesn’t even cover shipping. That’s another thing: Curology is wayyyy too expensive. At least four years ago it wasn’t as bad: about $20 for a box, and $5 or $6 for shipping. Now, just a box for one prescription is $39.99, not including shipping. To anyone out there looking to try Curology: don’t. It really is not worth it. My skin is doing well now, and it’s because I did extensive research on my skin needs and found affordable, simple products that work wonders for my skin. It may take more time than filling out Curology’s “customizing quiz”, but it is worth it by far. There are great YouTube videos out there that break down your specific skin needs if you’re not sure where to start. I’d avoid the influencer-type ones though, they’re usually not legit/trying to sell you something. Sorry this is so long, but moral of the story here is: Don’t Use Curology.

made my skin very dry, could be working a bit, but it's been taking a long time (several months)

I definitely love using curology. The brand is a little pricey, but definitely well worth it.

Don’t waste your time. Dont even sign up. Their skincare products are NOT custom made. If they were it wouldn’t make my skin worse than it was. They don’t even care about you. They charge you money before even asking or emailing to let you know in advance. They don’t even ask if you like their products so far they just ship it. I cancelled my subscription but it was still shipped and no refund for $187. Their prices are unreasonable. Whoever was my dermatologist didn’t know what they were doing because the cream I got felt absolutely disgusting and horrible

Honestly I was super excited to make try it since I saw so many people saying it was effective and good for all types of skin since you would do a quiz and get a licensed provider to make a product specifically for your skin. I was using it for about 2 months and saw nothing no change and I kept using it for another month and still saw no difference. The products did nothing and I mean nothing, I saw no dark spots disappear, I still had obvious pimples. If I’m being honest more grew when I started using it; at first I thought maybe my skin needed to adjust but after a whole month, everyday, non-stop absolutely not. The chapstick was strong and made my lips more chapped if anything and the makeup remover kind of burned a little so I stopped using it. I started using Cera Ve and literally half of my bumps cleared in like 2 week! Cheaper sometimes is better.🤦🏽‍♀️ One night I was sitting up late it was about 12 o’clock a night and I saw a purchase of $130 was declines from my card since my card was locked. When I went to check it was Curology, why did they wait til late at night to try and take a large amount of money like that out of my account. I was never told before that I’d have to pay $130 at all, I paid the $5.99 for the small kit and then they immediately try and charge me $130 for a product that did nothing??? I was super upset they didn’t even check in to see if it was working, they just tried to charge my card; no final quiz to see if these products work, no check in just charge. If you ask me they are very inefficient and unprofessional. I do not recommend 🙅🏽‍♀️

Their products are not customized for each person, aren't any better than drug store products are way over priced and have awful customer service. I emailed them to cancel our subscription (it is NOT easy nor quick to cancel), and less than hour later they had charged my account and sent me an email that my order had shipped. They said they would cancel my subscription, but an order had just shipped and I wouldn't be refunded for it because it was custom made. They do not have a contact phone number so good luck trying to contact them for support or issues. Also where do the reviews come from? There is no where on site to leave a review. I would stay away from this company and chose a more reputable company with better products.

They are expensive and does not compare to Proactive. After my daughter tried them and we got no results, I emailed them to cancel our subscription (it is NOT easy nor quick to cancel), and less than hour later they had debited my account for $126 and sent me an email that my order had shipped. It wasn't until a couple of hours afterwards that I got an email telling me they were sorry to see me go, they would cancel my subscription, but an order had just shipped and I wouldn't be refunded for it because it was custom mixed for my daughter. Just another scam business ripping people off every way they can.

I signed up for a 30 day trial, canceled my subscription at the end of the trial and was still charged $94 for a product I never received. I’ve been trying unsuccessfully for almost a month to get a refund from them. I’m incredibly disappointed with my experience with this company. Not only did the product not work, I was cheated out of $94. This company is a scam that I unfortunately fell for.

One of those brands you’re afraid to try but eventually try anyway and fall in love!! My skin has done a complete 360. All my dark marks are gone and my skin is smoother than ever!!

I won't lie, this product works well for me. But I don't think their products are worth the price point. Cleanser and moisturizer are pretty basic, nothing extraordinary. I feel like the high price point is more based in the cutesy packaging rather than the quantity of the product.

The new products I got are amazing the cleanser is to die for.. gentle to ur skin.. hydrates n clean wow!!! The moisturizer is light.. I love my moisturizer thick but this one was incredible

I think the overall concept is great, and while I saw some improvement it ultimately did not perform well for my level of acne. I have deep cystic acne with eczema so I need a product that helps clear my skin but won’t flair up my eczema. When I used curology I found it helped some pimples but those big deep pimples were not much affected. I ended up going back to my dermatologist who put me back on retinols which has cleared up my skin dramatically. As such, I would suggest this to people who do not have severe cases of cystic acne.

I'm only in the first month, they say 6-8 weeks for improvement. These are just my complaints so far. 1. You can only contact the 'dermatologist' so many times before you have to pay $10 for the option. 2. There is no 'personal interaction'. You get automated messages and provide automated responses. Them reaching out after 2wks was an email asking if my skin was irritated (option yes, or no) and the option to add photos. 3. The first month 'free' box does not come with enough moisturizer to use twice a day, and as needed. I'm in the third week and ordered my full 3 month supply to ship last week because said moisturizer ran out. I received a notification that it shipped today. (I'm not positive about the date though, I thought I selected the 9th) Basically if you're trying it out because you were excited about the one on one personalized care, it doesn't meet the advertised expectation by a long shot. Have yet to see any real improvement.

I have been using curology for 2 years now as of October 2022. Unfortunately, after two years I will have to cancel my subscription with them. I am aware as of Nov 29, 2022, from my new dermatologist they constantly provide, that I have hormonal acne. I get the pimples that once they burst, they turn dark and it seems like after two years I should seem some change. I don’t. When I first started using the products I saw very little change, maybe like less pimples. But I still get them and still turn dark so I am left with new dark spots on my face all the time. So basically the end result is the same as I started. I like to give companies a try especially after seeing good reviews from real people. It’s always good to try it for 90 days in order to see results with anything. I had hopes for this brand. The current dermatologist I was provided with this time did give me some good advice though, to try Spironolactone, or even Yaz (contraceptive) but I don’t want to start any birth control. I will just stick with the drug store face washes/moisturizers that are similar to theirs (neutrogena ultra gentle acne) I eat pretty healthy, workout 4-6 times a week. Maybe skin products don’t work for me and I’ll have to try an oral medication. And maybe this brand is only meant for people with severe acne problems. I hope this review helps those with similar situations. Thank you for reading!

I have been using curology for about 4 years now. I had always had acne since I was 18 and even as an adult you know that pretty bad breakouts. I was desperate for a routine and after seeing a dermatologist and nutritionist because I thought maybe it was something I was eating and so on I ran a technology you know how the algorithm always picks up one when you ask yourself questions out loud. An end came curology around the time that he really just started out obviously I was skeptical. But I started using it and started using the 3 step process washing treating and treating and moisturizing and there in that process was the magic for me. It really stopped my breakouts not that I don't get like a little tiny one here there but trust me I was 30 something years old getting like major flare ups.. not cute. Curology definitely help me finally address my skin issues after all those teen and adult year. After some years of using the treatment I noticed that the acne treatment started to leave my skin a little dry and I reached out to one of the doctors as they recommended you to do. My skin had changed aka J got older! Im 42 now. I took some pictures of my skin for her and let her know the problem I was having and she addressed it and switched out my treatment for something better. That has been working now for at least a year. I have to say that curology cured this woman's skin condition. After being a teen who had in who had seriously bad acne I didn't want to be an adult that suffered the same so curiology for the win!

takes all my makeup off and is so good for sensitive skin

nice website and customer service. I did not notice anydifference using this product. not for people with hormonal acne

I like that it's customizable but the subscription itself is a hassle