Reviews

    Curology

    Sarah N 1 Review

    a month ago

    TLDR: They hide the cancel button, changed my subscription after I edited it, will not refund, cannot reach a person on the phone. Also, super suss that they do not have a phone number to call. This subscription is a scam. After I received my trial, I did not receive any communication from the dermatologist who was supposed to help personalize my formula. I went on the website to cancel the subscription, but could not find a cancel option in Manage My Account. Instead, I updated my subscription to remove all items. I double checked that the change was saved, tha I would receive 0 items and be charged $0. One week later, and they charged me $92 for the full subscription. There was no notice that they had added all the items back to my subscription, nor notice that my order would be shipped soon. Just the shipping notification and an instant charge. So, I went in search of customer service. Oh boy! First you have to get through an AI chat bot who repeatedly told me they could not refund a charge once the item had shipped. When I told it I had made the changes prior to the shipping date, it said there might have been a save error. So I went on to the website again and tried removing the items from my subscription to see if I had missed a Save button. There is no Save button, but I did navigate away from the page and go back, and it had saved 0 items and $0 for my subscription. Then I managed to get through to a person. BTW, they will only text you and cannot take a phone call, so who knows if the person is not also AI. After I explained what had happened again, the customer service rep said that there were had been no changes to my account. Now that was weird because I had literally just made a change to my subscription. I went back on to the website and removed all items from my subscription again. THIS time, my subscription appeared to be updated but when I navigated away and went back, the items had all been added back and my changes were not saved. A little suspicious that my account appeared to update the first two times, but after I talked to a customer service representative the functionality of my account changed. They are still refusing to refund me.