Curology
7 months ago
I’ve tried to use Curology twice over 4 years, once back in 2019-2020, and again from 2023-2024. Both times I had unsatisfactory results, and terrible customer service. Let me start by saying the Curology formulas are not customizable, that is a myth. They have a handful of different prescriptions they use, so in reality there are only a few prescription combinations you can get, all the while telling you it’s “customized to your skin”. Both of the prescriptions I used (2019 and 2023) were almost exactly the same, even though I addressed different skin concerns each time (oily-ness, acne breakouts and skin tone the first time, and dryness, hormonal breakouts and skin texture the second). Those are very different scenarios, but I was still prescribed almost identical formulas. The first time I used Curology, it broke me out pretty bad while I was already experiencing acne breakouts. I panicked, but all of the reviews and the instructions said to wait as this tends to happen initially. So I waited about 2 months before I saw the breakout start to go away. However, my skin still felt oily yet unmoisturized, and my original acne I started with would not go away. I used that formula for about 8 months before I gave up, not seeing any further progress. The second time I used Curology, I addressed different skin concerns, as my skin has changed a lot in 4 years. I no longer struggle with acne but instead hormonal breakouts, dry skin and old acne scars. However the formula I received is almost exactly the same. “Zinc pyrithione, clindanycin, and niacinamide”. The only difference is the percentages of each medication. And I had the exact same results: initial break out, then once that dissipated I was left with the exact skin I had when I started. The only thing different this time is that they sent me a moisturizer, which wasn’t the best I’ve tried but it was thick and hydrating which I liked. However there are far better ones I’ve used from drugstores: Cetaphil’s deep hydrating moisturizer is my current favorite. I used this prescription for about 4 months, then used it on and off again a couple times a week, and then gave up again. As for the customer service, it was definitely on the low end of customer experiences I’ve had. I reached out over text as that is a customer service option they offer, and the service agent I talked to I’m almost convinced was an AI chat bot. Completely unhelpful and detached, and completely ignored my issue and instead kept trying to send me a credit to cover my next box, even though I explained I would rather just cancel my account completely. Mind you, the credit he put into my account doesn’t even cover shipping. That’s another thing: Curology is wayyyy too expensive. At least four years ago it wasn’t as bad: about $20 for a box, and $5 or $6 for shipping. Now, just a box for one prescription is $39.99, not including shipping. To anyone out there looking to try Curology: don’t. It really is not worth it. My skin is doing well now, and it’s because I did extensive research on my skin needs and found affordable, simple products that work wonders for my skin. It may take more time than filling out Curology’s “customizing quiz”, but it is worth it by far. There are great YouTube videos out there that break down your specific skin needs if you’re not sure where to start. I’d avoid the influencer-type ones though, they’re usually not legit/trying to sell you something. Sorry this is so long, but moral of the story here is: Don’t Use Curology.