I have had too many issues with customer service at Peloton and just feel like everything is about making money to them.
Most recently I chatted online to see if the customer service rep could provide me with the type of screw I needed so that I could reinstall my screen to my bike. It had been in storage for several months and the screws got lost. I assumed I could just go to my hardware store and pick them up. When I chatted, I was told that I would need to purchase the two screws for $25. I thought that was pretty silly, to pay $25 when I was certain my hardware store had them for a few bucks. I asked again what size screw I should get. The agent proceeded to tell me that they needed to look into that and after a few mins replied that they don't have that information. This is very hard to believe.
On top of the huge bike purchase, you are then required to pay $44 a month for the app. I get this is the standard biz model for this type of thing so I'm mostly frustrated with myself given I could have bought an ipad, a cheap bike, and then paid $12/month for the app.
ALL this to say: the bike is fine (hence the 2 stars) but I personally regret my purchase which is on me. Since I have it though and pay $44/month for the class access, I do wish they had more programs that were advance strength training with cardio bursts and light weights a la Sculpt Society.