I love West Elm for their assortment of home goods available. Their designs are often incredible and aesthetic. The quality of the products I have is good, but not great - I have a West Elm bedside table which has a coating on it that is starting to peel and my marble desk as tiny cracks throughout (I understand this may be an imperfection in the marble itself). At the price point, I expected better quality. In saying this however, I do recommend the brand as the product designs are on point.
Quality could be improved to last the long haul.