Bailey Nelson
a year ago
We have our fair share of DTC optical brands to choose from in Canada, so there's no shortage of great glasses in sight. I bought my first pair of BN frames: the Palmer, back in 2020, from the Vancouver store. I also had my eyes tested onsite, which made the overall customer journey pretty satisfying. What BN made me feel like as a customer was that I wanted to wear the brand's glasses, and I'd be proud to showcase them not only at home, but also while out working in the cafés, and on the streets. The staff here were warm, approachable, and knowledgeable. My glasses have always been ready quicker than they expect, and I receive a notification when it's time to pick-up. It's been a couple of years, and I now own 3 pairs.