West Elm offers a wide variety of modern furniture, decor, and accessories.

West Elm offers stylish, trendy furniture and home goods, but the quality of their products and customer service is inconsistent. Many customers appreciated the brand's aesthetic and some of their products, while others were dissatisfied with the quality of the goods, particularly the furniture, and the customer service.

West Elm

Melbourne Sofa

emilia console unit

Dining room table

Bedside chest

bath mat

pouf

Coffee table

couch

sofa

media console

Outdoor furniture 

bedding

Bed 

Home

Lots of MDF and particle board n the mix, but West Elm produces pieces that continue to look good for years after you buy them, and they're good quality. The pieces only don't look good when they are styled exactly as they are on the showroom/in the catalogue, in which instance they look soulless. 

I was just talking about West Elm with a friend. I've always loved their streamlined and minimalist look. Had a few things from them in the early 2000s but feel like I've aged out of the brand a bit. Still, pretty and high-quality goods for the people!

Hit and miss. I love their linen sheets, and have a floor lamp and some kitchen canisters that are absolutely gorgeous. I had an awful experience with a lounge chair that started to break down a couple of years ago, and even though only a little over a month had gone by since purchase, they wouldn’t issue a refund. So I’d say beware with anything upholstered.

I honestly think West Elm has medium quality for the price. Some things are great and others are terrible. It’s hit or miss. I have a bath mat that’s good but then I got a pouf and it’s terrible. I think there are better options out there.

Decent quality. Not cheap. Attractive. Basics and more on-trend. I’ve bought rugs, pillows/decor, marble-topped wood pieces, entertainment center. They don’t always keep the lines so if you buy an entertainment center and later want the matching bookcase, it may not be available. 

West Elm is a go to spot for home goods. Anytime some gifts me a west elm item I’m a happy camper - really can’t go wrong. 

Great products but the customer support and service is AWFUL! I had a table that I bought on a Labor Day sale and it took a year to arrive but then there were issues and they had to cancel the order and then tried to get me to re-order paying full price and not honoring the sale price. I had to fight with them for an hour on the phone as they were basically scamming me into rebuying the same thing for hundreds of dollars more. Also the table arrived broken 3 times so there’s that…

Their products are hit or miss. If you have an outlet available, start there first! I have a couch - first year in, massive dip in the middle, and tons of pilling. Their smaller home goods are more reliable. I purchased two media consoles the same time as the couch, and their quality is much better. The white glove shipping service was adequate and quick.

great quality, since there's not too many choices for us in Australia. 
This provides us different products at a reasonable price

HORRIBLE experience with mid-century table.  Developed ugly long bubbles along a seam in the top - seems like glue bubbling up and the line of bubbles is growing.  Since I've had it a little over a year, customer service refuses to repair or replace it.  Such a pretty table is now unpresentable. I will NEVER purchase anything from them again. 

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