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West Elm

3.5 • 94 Reviews

West Elm offers a wide variety of modern furniture, decor, and accessories.

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West Elm Reviews

3.5

West Elm earns mixed-to-polarized reviews: the brand delivers stylish, mid‑century‑leaning designs that many say hold up well—think Henry Sleeper Sofa, streamline coffee tables, and durable dining sets—but quality is inconsistent and larger furniture can pill, sag, chip, or shed. Reviews also flag chronic delivery delays, damaged or missing parts, and unhelpful customer service, while smaller home goods and decor are more reliably satisfying.

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Reviews and Posts

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  • 5mo ago

    Honestly this was a comically bad experience for installation. Not only did the instructions not match the product, the paper given for helping line up the screws for wall mounting didn't have the correct measurements. One sconce came with the incorrect screws and both sconces were missing a part. It's crazy for the price that they charged they didn't include a lightbulb but at least I knew and was able to order some ahead of time. The sconces themselves are perfectly nice but everything else is so bad for such a high price that I wouldn't necessarily waste your time and money.

    Verified purchase

  • 6mo ago

    We purchased this lamp for our mid-century modern living room. We just wanted to add some light at night. That was a little more subtle, but still add style. This was the perfect fit and we love it so much. We ended up just ordering some lightbulbs off of Amazon that are perfect and can also be made dimmable.

  • 1y ago

    After a long search, I'm very happy with this extendable dining table. I've owned it for a few months now, and I've found it to be durable, easy to clean, easy to insert and remove the leaf, and overall good looking. Delivery and set-up was also super easy.

  • 1y ago

    Needed some basics and West Elm fits the minimalist vibe I'm trying for. That said, it took some research to buy products and while I love the soap dispensers I bought from them— it took very long for these to be delivered.

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What is West Elm?

West Elm offers a wide variety of modern furniture, decor, and accessories.