Warby Parker reviews and discussion

4.5

91% of reviewers would recommend to a friend

Reviews mention

  • Stylish, flattering frame designs
  • Seamless home try-on experience
  • Consistently excellent customer service
  • Durable, long-lasting eyewear
  • Scratch-prone lenses durability
  • Frames loosen and stretch
  • Limited inclusive fit options
  • Occasional heavy, nose-slipping fit

Warby Parker earns strong reviews for stylish, durable frames, an easy buying experience (notably the at-home and virtual try-ons), and consistently excellent in-store service and adjustments—so yes, the brand is good. Reviewers also flag weaknesses: lenses can scratch or smudge, frames may loosen or feel flimsy for heavy daily wear, fit can be tricky for low-bridge or small/wide faces, and home try-on availability can be limited.

AI summary based on Thingtesting reviews

1,751 reviews and posts

  • I've been a loyal customer of warby parker for over 6 years now. They have stylish frames found nowhere else at much better pricing. I particularly enjoy their metal frames - light and strong. The lens are anti-scratch and even if they are slightly damaged, their replacement policy is quite good. Their store fronts give you access to glasses adjustments, nose pad replacements, and an excuse to shop for another pair every year.

  • Great selection! Great customer service! I love everything about the convenience of working with them by mail or going into one of their stores. Their styles are varied and maintain a contemporary feel. Their biggest challenge is going to be companies that have copied some aspects of their business model and have undercut their pricing.

  • they have a good variety of designs, not just aesthetically but in terms of width, nose bridge height, etc. i think there's at least one style for everybody, but the quality is lacking.

  • The frames are my style which is great, but it's also helpful they take insurance! I got a new pair of frames for my copay. I've gone in multiple times to get adjustments as needed, and once when I even had a scratched lens I got a whole new pair of glasses for free. Great customer service!

  • Love the designs, love the quality and love the give-back mission! I've had one pair of glasses from WP for over 7 years and they are perfect.

  • I wish they made glasses for small heads/faces. All of those glasses are way too big.

  • I've tried purchasing glasses from Warby Parker multiple times, and they never get my prescription right. The frames also feel cheap. I think they're quality has gone down over the years...

  • Warby Parker is a game-changer in the eyewear world! 🤓👓 I've always been on the hunt for stylish glasses that don't break the bank. With Warby Parker, I found frames that are not only on point with the latest trends but also super affordable. 🕶️💸 Their "try at home" option is genius. I got to play fashion show with a bunch of frames before making my decision. Plus, the quality is top-notch. No more compromising style for price. 🙌 And let's talk about their customer service – it's like having a personal shopper for glasses. They're friendly, helpful, and make the whole process a breeze. 🌟 Warby Parker, you've won my glasses-loving heart! 🥰👏

  • Luxury frames and a top notch experience for ridiculously affordable prices. 10/10 recommend.

  • Easy in-store experience. I have bought sunglasses a couple years ago from them and they are still going strong, Fair pricing

  • So insanely worth it. Warby Parker offers affordable eye care with high quality. My glasses have lasted years and I always get compliments on them.

  • The various shapes and colors available at Warby are so fashionable and keep me feeling stylish-- my current fav is Simon in Gold. I'm pretty pleased but I would definitely say a couple months in you get scratches on the lens and the finish wears off easily~ plus, even when you keep the glasses tidy and clean them every morning, it's hard to prevent a green dirt from settling into the corners and within the temple tips.

  • It's been hit or miss for me. Got my first pair during the early days of WP and they were great. My second pair, however, had a couple issues. First, there was a hairline crack in the lens. Fine, got that repaired. Then they weren't cut correctly, so the center of the lens (there's a word for it but idk) wasn't matching with the center of my eye. Kinda turned me off.

  • This place I got to go to in person and they had amazing customer service and found me the perfect glasses and fit. So quick and easy and so many options to choose from.

  • I’ve had two pairs of Warby Parker glasses and they’ve both held up pretty well! I love how easy it is to take in your prescription and purchase a pair. It is so nice being able to try on as many pairs as you want at your leisure, and the price is great for glasses in my opinion. I would definitely get more glasses from here in the future!

  • Love my Warby's - They always have fun styles and they've held up great.