Rooted

Every plant or plant product that I've bought from Rooted has been wonderfully high quality (none of the plants I've bought have died, nearly a year after buying some) but you would be better off buying plants from a neighborhood or local plant shop if you can!

Overpriced!!

I've order from Rooted three times and don't think I will again - in total I ordered 6 plants and had to get rid of three of them. I loved their site and branding and mission so I wanted to give them a few tries. The first plant I ordered was fine and I still have it and it's thriving! The next plant developed mealybugs almost immediately and I had to get rid of it so it wouldn't spread to my other plants (pests happen, what can you do). The final order was a grower's choice box with 4 plants, and two of them arrived heavily damaged. I don't normally reach out to customer support about plants since a lot of stuff is out of their control, but this was bad. When I reached out, which their site recommended I do, I was sent a canned response that boiled down to "sorry about that, make sure they get some water and some light." I had to cut away all the damage, leaving me with really rough looking plants, two of which yellowed and died pretty rapidly. When I checked their roots, they had netting around them that seemed to have messed them up. All of this wasn't worth what I paid and since I've just gotten plants from local shops or etsy instead.

Receiving a canned response that barely addressed my issue made me roll my eyes. I know customer support teams are always understaffed, I worked on customer support teams for years, but it was the final straw. That, and the plants were not the best quality considering the price point.

Living in Florida for six months, plants were the only way i could liven up my rented accommodation. They were delivered fast and well packaged. I ordered from Amazon a few years ago and was horrified with what i received. The plants were very healthy.

Nothing!

I got a small box of assorted plants, I believe the Jungle box, and loved the quick delivery.

The shipping of plants altogether is a tricky business to begin with, but these little guys came with soil all over the box and not contained well in its pot. It was so sad, but luckily I was able to save all the plants and add in soil I had at home.

I was sent the Baby Desert box as a gift which was a lovely idea! The packaging is fun and you can tell some thought went into it.

On the other hand, one of the baby plants came broken and there was a mess of soil in the box. Makes me a bit nervous about how their bigger sized plants might come if the little ones arrived in such poor shape.