Rooted

Every plant or plant product that I've bought from Rooted has been wonderfully high quality (none of the plants I've bought have died, nearly a year after buying some) but you would be better off buying plants from a neighborhood or local plant shop if you can!

Overpriced!!

I've order from Rooted three times and don't think I will again - in total I ordered 6 plants and had to get rid of three of them. I loved their site and branding and mission so I wanted to give them a few tries. The first plant I ordered was fine and I still have it and it's thriving! The next plant developed mealybugs almost immediately and I had to get rid of it so it wouldn't spread to my other plants (pests happen, what can you do). The final order was a grower's choice box with 4 plants, and two of them arrived heavily damaged. I don't normally reach out to customer support about plants since a lot of stuff is out of their control, but this was bad. When I reached out, which their site recommended I do, I was sent a canned response that boiled down to "sorry about that, make sure they get some water and some light." I had to cut away all the damage, leaving me with really rough looking plants, two of which yellowed and died pretty rapidly. When I checked their roots, they had netting around them that seemed to have messed them up. All of this wasn't worth what I paid and since I've just gotten plants from local shops or etsy instead.

Receiving a canned response that barely addressed my issue made me roll my eyes. I know customer support teams are always understaffed, I worked on customer support teams for years, but it was the final straw. That, and the plants were not the best quality considering the price point.

Living in Florida for six months, plants were the only way i could liven up my rented accommodation. They were delivered fast and well packaged. I ordered from Amazon a few years ago and was horrified with what i received. The plants were very healthy.

Nothing!

I got a small box of assorted plants, I believe the Jungle box, and loved the quick delivery.

The shipping of plants altogether is a tricky business to begin with, but these little guys came with soil all over the box and not contained well in its pot. It was so sad, but luckily I was able to save all the plants and add in soil I had at home.

I was sent the Baby Desert box as a gift which was a lovely idea! The packaging is fun and you can tell some thought went into it.

On the other hand, one of the baby plants came broken and there was a mess of soil in the box. Makes me a bit nervous about how their bigger sized plants might come if the little ones arrived in such poor shape.

Their plants are pricey but I thought it would be worth it. I received my snake plant today and the poor thing is completely mangled. Every single leaf is broken. I have no idea how to even salvage it. When comparing the plant I received to the photo on their website, it's a complete joke. I'll never shop here again.

Just don't offer this kind of plant whatsoever if you're unable to ship whole, healthy plants that will arrive in decent condition.

Read before you buy. I am a colossal plant enthusiast and buy plants online every week for my bedroom theme of desert cacti and hanging gardens around my Florida high-rise. Note: Look at reviews on all platforms, including Google, Facebook, Reddit, Thing Testing, and everyone. The common theme is they send people plants, tell them to contact email and text message support, and then tell people they have no responsibility because they shipped people healthy plants. These people are complete crooks and do not deserve money from anyone as they do not care about their product or the quality of the plants you receive. This company misrepresents the quality of its plants and should be avoided. When they arrived, the peruvian apple cactus was severely bent and looked broken, as if it was put in the shipping box like this. It was so distorted that it could not stand up and kept flopping over. Compared to the photo, mine looks exceptionally unhealthy and nothing like the thriving fake plants that do not exist, as shown on the website. Keep in mind I live near Tampa, only 90 miles from their nursery - imagine everyone else who lives farther away and has to deal w the company sending plants that are not packaged properly for shipping and handling. For the Montrose cactus - notice every photo on the website has multiple members that stand upright and look respectable. Yet, all I received was a single member that was bent so much it also could not stand up straight as the eccentricity of the axial load of the plant's weight is more sideways than vertical. Disbelief, I could not believe it when I reached out to the company; they told me these plants were healthy and planned on doing nothing to rectify them.

Avoid at all costs - they are overpriced, take no pride in their products, and give you a generic sorry, we shipped healthy plants but weren't up to your expectations. All I expected was what I saw on the website, not a limp cactus that is broken, bent over, and can't stand up straight for $100.