6mo ago
I ordered two plants as a birthday gift for my mother. When ordering l, the website said 3-8 days timing on the order. It took over two weeks to arrive and despite meticulous packaging, arrived frozen and dead. Additionally, the gift message, which was supposed to be sent when the plants were delivered, was sent early, spoiling the gift surprise. Upon contacting the company, supplying photos of the dead plants and requesting a refund, the company then requested photos of the packaging of the plants. This is a ridiculous ask of a person who received a gift. My request for a refund was denied. I was offered a credit for replacement of the “plant” (even though there were clearly TWO PLANTS in the order that had died). I will never do business with this company again. I regret not reading reviews before placing my order as it is clear that this company has many issues it needs to resolve. This was a hugely disappointing and frustrating experience.
