BaubleBar reviews and discussion

I ordered a pretty pricey customized phone case for my sister’s destination wedding last summer 2024! I waited quite some time for it to arrive & I only used it for 2 vacations last summer and planned to only use it for special occasions as I didn’t want it to get ruined. I went to go put it on for the first time since and noticed it was totally bent and as I went to go snap my phone into place the entire thing cracked! I was so upset and emailed customer service right away! Morgan replied back within less than 5 minutes, I shared photos with her and within another 5 minutes she offered me a FULL credit for my item. She was wonderful to work with! You never get customer service reps that work this quickly and reply so kindly!

I recently purchased a customized tennis bracelet and necklace, and I couldn’t be happier with my experience. The pieces are absolutely stunning, with meticulous attention to detail, making them feel truly unique. The customization options allowed me to make them personal and meaningful, from the choice of metal to the specific design, and both the bracelet and necklace are now staples in my jewelry collection. What made my experience even more remarkable was the outstanding customer service provided by Jamie. Unfortunately, my package was stolen in transit, which was extremely frustrating. I reached out to customer support, and Jamie was incredibly responsive, understanding, and empathetic. Jamie immediately took action, investigating the situation and ensuring I was taken care of. Within no time, arranged for a replacement of both the bracelet and the necklace, which arrived safely and beautifully packaged. It’s rare to encounter such level of dedication and professionalism, and Jamie truly went above and beyond to turn a stressful situation into a positive one. I highly recommend this company for both the quality of their products and their exceptional customer service. Thank you, Jamie, for making this experience seamless

I've now tried THREE of their tennis bracelets- the first two were square studs and they caught on things and the studs fell out (though they did send replacements - this happened within 2 months of buying). The third was circle studs which didn't fall out, so it stuck around for a whole 4 months before the entire thing rusted. See photos and video below. It claims it's "gold plated silver" which is a ridiculous thing to claim when it turned brown and the clamp stopped working it was so rusted.

BaubleBar is my go-to for cute, trendy jewelry that doesn’t break the bank. Their pieces are fun, bold, and perfect for adding a little personality to any outfit—whether it's everyday studs, custom name necklaces, or statement earrings. I also love how often they drop new styles and do collabs. That said, while the quality is solid for the price, it's still fashion jewelry—so I try to avoid getting it wet or wearing it daily to keep it looking fresh. Overall, though, totally worth it for the style and selection!

I had such a great experience with the customer service team! Morgan was the person I was speaking with and they were incredibly fast to respond—much quicker than I expected—and every interaction was kind, professional, and genuinely helpful. It’s clear they really care about their customers and go the extra mile to make sure any questions or concerns are addressed promptly. I felt supported and valued throughout the entire process. Truly top-notch service—thank you!

I reached out to the customer service of BaubleBar to try to return an item that I received as a gift. Kara and Jaime were super helpful and shared information to point me in the right direction. Thank you for your help!

I ordered a letter initial necklace for my daughter’s 12th birthday. I received the box today and excitedly opened it up. Sadly there wasn’t a necklace inside. I emailed BaubleBar right away letting them know what happened and within minutes Tiffany from BaubleBar messages back and assists me. Her kindness and compassion was so appreciated and within 30 minutes she had another necklace shipped to me. Things happen and sometimes orders get messed up. I understand and I appreciate Tiffany’s willingness to make things right and help make Kali’s 12th birthday special with this necklace I ordered! I cannot wait to post a video of my daughter’s reaction, she is going to be so happy! I will definitely be a returning customer and sharing this amazing company with all!

Jamie and Kara in customer service were both very kind and helpful. They helped satisfy what I wanted with my purchase and I would definitely order from here again! The jewelry is beautiful and good quality.

There was a mistake with my custom necklace but Andrea was incredibly helpful and resolved the issue quickly and professionally. The customer service was outstanding, and I truly appreciate how she handled everything. I would definitely buy from BaubleBar again!

Greatly appreciate Andreas help and the fabulous customer service I received when reaching out about a damaged item. She was quick to respond and sent a replacement. Highly reccomend this company

I had received a piece of jewelry around Christmas time that unfortunately quickly tarnished. I reached out to customer service via email and received a response within 10 minutes. After explaining my situation, they were kind enough to replace the item for me. Amazing customer service. Will definitely be recommending to Others and purchasing more for myself and as gifts.

I have purchased a few items from Bauble Bar and get compliments every time I wear a piece. They have beautiful designs for children too and EXCELLENT customer service.

Love the products, from earrings to Disney ears and charms. The customer support is amazing. They respond so quickly.

I had such a wonderful experience with this company!! I ordered my daughter a custom bead set for Christmas and it got lost in shipping.. Their customer service was excellent and shipped a new set free of charge! It even made it in time for Christmas!!!!

Never shopping BaubleBar again. I ordered Christmas gifts on 12/6 that never shipped. I requested a refund on 1/2 & instead they shipped the order on 1/3. Now I am stuck with the order because it consists of letter necklaces that are considered customer & final sale. There is nothing custom about a necklace with a T on it. Terrible!

I've been purchasing customized ornaments from BaubleBar for the past 2 years to give as presents during Christmas time. Everyone I have gifted them to is filled with so much joy and happiness. They are beautiful and will withstand the lengths of time to be of heirloom quality. Not only do they make unique gifts, but they are tailored to the individual and that makes them all the more special to the person receiving them. I ordered an ornament for myself 2 years ago, and have kept the tradition in my family, giving them to everyone, consecutively, since then. Since this year will be my baby's 1st Christmas, of course I had to get her one. We both have long names (9 letters) so customized things such as ornaments are not always doable. Anyway, hers arrived and is perfect, as expected. I noticed a discrepancy with the size of her ornament and mine (hers was much bigger & had additional crystallized spacer beads, mine did not have any and was significantly shorter than hers, despite having the same amount of letters. I compared mine to my 2nd baby otw's name (hers is only 3 letters) and even hers was slightly still bigger than mine since she also had the crystallized spacer beads). I reached out to the BaubleBar customer service team and explained the situation to them. I didn't really expect much, but hoped they could do something about it. They got back to me right away and sent me a prepaid label to return it so they can give me a store credit. I'm very happy with this decision and will reorder my ornament and continue to keep ordering more gifts from BaubleBar. They go that extra mile to maintain their customers' satisfaction, but to also keep coming back.

I ordered a necklace 6 weeks before Christmas. I checked on delivery and they said it would be after Christmas. Beware…they are saying you can get your order before Christmas if you order right now. NOT TRUE. Also, a standard Cross charm is considered CUSTOM. Also, any letter of alphabet is CUSTOM!

I have absolutely loved every item I have purchased. Customer Service is the best I have ever experienced. They’re fast and sincerely care the customer is truly satisfied. My favorite go to company for gifts and splurges for myself.

My bracelet broke after a couple of weeks of wear but their customer service was great and very fast to get me a replacement. The replacement also broke after a day so I would not recommend that specific bracelet, although, they issued me a refund with no hassle. Other pieces I own have stood together pretty well but I do not recommend getting them wet- as the gold plating does tarnish rather quickly.